City of San Francisco
1 Dr Carlton B Goodlett Pl,
San Francisco, 94102, CA,
United States
San Francisco, 94102, CA,
United States
1 415-554-4000
Government
City of San Francisco Technographics
City of San Francisco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Francisco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34473 City of San Francisco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of San Francisco has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2015, Oracle PeopleSoft HCM for Core HR in 2015, CSS HD 2.0 Contacts for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Francisco is running and its propensity to invest more and deepen its relationship with Oracle , CSS Impact , Amplitude or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of San Francisco revenues, which have grown to $14.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Francisco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of San Francisco Tech Stack and Enterprise Applications
City of San Francisco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, the City of San Francisco deployed Oracle PeopleSoft ERP to centralize municipal financial operations. The implementation focused on core ERP Financial capabilities and targeted Payables, Expenses, Cash Management, Treasury and Banking modules to support the Controller's Office and 55 departments across the city and county.
Oracle PeopleSoft ERP was configured to enforce standardized business processes for accounts payable, employee expense management, cash positioning and treasury operations. Functional configuration emphasized chart of accounts alignment, transaction workflows, and role based processing to support public sector financial controls and auditability.
Operational governance is delivered through a cross functional team of functional consultants and IT business analysts who manage business processes for Payables, Expenses, Cash Management, Treasury and Banking products using Oracle's PeopleSoft Financials. Day to day stewardship sits with the Controller's Office and the implementation is organized to maintain centralized financial policy, shared services processing, and ongoing public sector compliance oversight.
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City of San Francisco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, City of San Francisco implemented Oracle PeopleSoft HCM as part of its Enterprise Oracle and PeopleSoft Applications portfolio. Oracle PeopleSoft HCM is deployed within the Core HR category to centralize HR, payroll, workforce administration, and employee data across municipal operations under a single branded experience.
The implementation sits alongside PeopleSoft Financials and Supply Chain Management, PeopleSoft Enterprise Learning Management, Oracle Interaction Hub, Oracle Business Intelligence, and Sherpa Budget Formulation & Management. Functional capabilities exposed through the platform are branded as SF Employee Portal, SF People & Pay, SF Learning, SF Financials, SF Procurement, SF Reports and Analytics, and SF Budget, reflecting configured HR, payroll, learning management, finance, procurement, and budgeting workflows.
Architecturally the Systems Division manages this as an enterprise Oracle and PeopleSoft Applications stack, integrating Oracle PeopleSoft HCM with Oracle Interaction Hub, PeopleSoft Financials and SCM, PeopleSoft ELM, Oracle Business Intelligence, and Sherpa BFM. Peripheral and legacy applications leveraged by the division include Oracle Identify & Access Management, Phire Architect, Control-M, and FreshWorks, supporting identity, orchestration, case intake, scheduling, and service management functions within the integrated platform.
Operational governance and support are run by the Controller’s Office Systems Division, serving 55 city departments, over 35,000 active employees, 75,000 retirees, and 25,000 city vendors. The division manages configuration, ongoing administration, and user support to drive adoption, and the combined Oracle PeopleSoft HCM platform delivers standardization, transparency, and efficiency for the City of San Francisco’s core HR and adjacent business processes.
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City of San Francisco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSS Impact | Legacy | CSS HD 2.0 Contacts | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, the City of San Francisco implemented CSS HD 2.0 Contacts from CSS Impact in a Call Center deployment to modernize delinquent revenue collection and finance workflows for the Office of the Treasurer and Tax Collector. The initiative targeted finance and revenue processes across the United States jurisdiction served by the city and leveraged CSS Impact cloud contact engagement capabilities to accelerate automation of collections operations.
The implementation centered on the CSS HD 2.0 Contacts module, delivering omnichannel contact center functionality including outbound and inbound engagement, contact routing, interaction logging, and consolidated contact history to support collections case management. Configuration emphasized workflow automation for the delinquent revenue lifecycle, implementing scripted agent guidance, automated communications sequencing, and centralized contact records linked to financial accounts.
Deployment used a cloud hosted architecture provided by CSS Impact, enabling rapid provisioning and scalability for public sector operations without on premises infrastructure changes. Operational coverage included the Treasurer and Tax Collector finance teams and associated call center agents, with role based access controls and operational monitoring to support collections activities.
Governance incorporated process standardization and workflow orchestration to ensure consistent collections handling, and the rollout was executed as a targeted modernization of collections and finance workflows. The project explicitly enabled rapid automation of operational tasks through the CSS HD 2.0 Contacts capabilities.
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Marketing Analytics | CRM |
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2019 | 2019 |
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City of San Francisco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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City of San Francisco Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
|
2010 | 2010 |
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City of San Francisco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2021 | 2021 |
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City of San Francisco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City of San Francisco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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City of San Francisco Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Security Cameras | Physical Security |
|
2008 | 2008 |
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Video Surveillance System | Physical Security |
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2008 | 2008 |
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IT Decision Makers and Key Stakeholders at City of San Francisco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of San Francisco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of San Francisco IT executives and key decision makers. This section highlights City of San Francisco's latest recorded technology evaluations, including SAP Core Banking for Core Banking on 2025-12-17, Oracle Peoplesoft Pension Administration for Pension Administration on 2025-09-23, and Milliman Actuarial Retirement Calculator for Pension Administration on 2025-09-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of San Francisco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of San Francisco Technographics
City of San Francisco is a Government organization based in United States,
with around 34473 employees and annual revenues of $14.60 billion.
City of San Francisco operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft HCM and CSS HD 2.0 Contacts,
covering areas like ERP Financial, Core HR and Call Center.
City of San Francisco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and CSS Impact.
City of San Francisco recently adopted applications including
Airtable in 2021, Microsoft Azure Cloud Services in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of San Francisco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of San Francisco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of San Francisco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.