List of CSS HD 2.0 Contacts Customers
Woodland Hills, 91367, CA,
United States
Since 2010, our global team of researchers has been studying CSS HD 2.0 Contacts customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSS HD 2.0 Contacts for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSS HD 2.0 Contacts for Call Center include: State of Utah, a United States based Government organisation with 27985 employees and revenues of $21.00 billion, City of San Francisco, a United States based Government organisation with 34473 employees and revenues of $14.60 billion, County of Santa Clara, a United States based Government organisation with 21000 employees and revenues of $6.50 billion and many others.
Contact us if you need a completed and verified list of companies using CSS HD 2.0 Contacts, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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City of San Francisco | Government | 34473 | $14.6B | United States | CSS Impact | CSS HD 2.0 Contacts | Call Center | 2017 | n/a | In 2017, the City of San Francisco implemented CSS HD 2.0 Contacts from CSS Impact in a Call Center deployment to modernize delinquent revenue collection and finance workflows for the Office of the Treasurer and Tax Collector. The initiative targeted finance and revenue processes across the United States jurisdiction served by the city and leveraged CSS Impact cloud contact engagement capabilities to accelerate automation of collections operations. The implementation centered on the CSS HD 2.0 Contacts module, delivering omnichannel contact center functionality including outbound and inbound engagement, contact routing, interaction logging, and consolidated contact history to support collections case management. Configuration emphasized workflow automation for the delinquent revenue lifecycle, implementing scripted agent guidance, automated communications sequencing, and centralized contact records linked to financial accounts. Deployment used a cloud hosted architecture provided by CSS Impact, enabling rapid provisioning and scalability for public sector operations without on premises infrastructure changes. Operational coverage included the Treasurer and Tax Collector finance teams and associated call center agents, with role based access controls and operational monitoring to support collections activities. Governance incorporated process standardization and workflow orchestration to ensure consistent collections handling, and the rollout was executed as a targeted modernization of collections and finance workflows. The project explicitly enabled rapid automation of operational tasks through the CSS HD 2.0 Contacts capabilities. | |
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County of Santa Clara | Government | 21000 | $6.5B | United States | CSS Impact | CSS HD 2.0 Contacts | Call Center | 2023 | n/a | In 2023, County of Santa Clara launched CSS IMPACT! HD 2.0, deploying the CSS HD 2.0 Contacts module as part of its Call Center modernization for the California public assistance platform CALSAWS. The implementation targeted modernization of cloud collections and public-assistance financial processes and referenced CSS Impact's omnichannel contact and consumer engagement capabilities. CSS HD 2.0 Contacts was configured to provide omnichannel contact management, unified contact records, interaction history, and consumer engagement workflows aligned with Call Center functional patterns. The deployment leveraged cloud-hosted collections and financial process orchestration to align contact handling with CALSAWS case and eligibility workflows, and core capabilities emphasized inbound and outbound routing, contact profiling, and synchronized visibility into financial interactions. Operational coverage focused on County of Santa Clara CALSAWS operations, impacting government finance and citizen engagement teams supporting public assistance in California. Governance centered on integrating contact workflows with CALSAWS operational processes and assigning operational ownership to county finance and client services functions, with CSS Impact supplying the HD 2.0 Contacts Call Center capabilities. | |
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State of Utah | Government | 27985 | $21.0B | United States | CSS Impact | CSS HD 2.0 Contacts | Call Center | 2021 | n/a | In 2021, the State of Utah selected CSS HD 2.0 Contacts as its enterprise debt collections and digital consumer engagement platform. The selection positioned CSS HD 2.0 Contacts in a Call Center context to centralize receivables and enable agentless servicing across multiple communication channels. Implementation scope focused on state government finance and collections operations, with the CSS HD 2.0 Contacts module implemented to support omnichannel contact management and AI enabled engagement workflows. Configuration emphasized digital outreach orchestration, automated engagement sequences, and contact lifecycle state management, aligning with Call Center functional workflows for collections and receivables orchestration. Operational deployment was structured as an enterprise platform serving State of Utah finance and collections teams, consolidating consumer engagement and collections workflows into a single application instance. Governance prioritized centralized platform ownership and standardized collections workflows to enable consistent automation and agentless interactions, while project descriptions did not list specific system integrations. |
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