City Auto Sales,
4932 Elmore Rd.,
Memphis, 38128, TN,
United States
Memphis, 38128, TN,
United States
1 901-472-7657
Automotive
City Auto Sales, Technographics
City Auto Sales, Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Auto Sales, and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 City Auto Sales, employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Auto Sales, has purchased the following applications: AutoFi Platform for Dealership Management in 2020, Gubagoo ChatSmart for Chatbots and Conversational AI in 2020, Epsilon SingularLogic Galaxy CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Auto Sales, is running and its propensity to invest more and deepen its relationship with AutoFi , Gubagoo , Epsilon or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Auto Sales, revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Auto Sales, intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Auto Sales, Tech Stack and Enterprise Applications
City Auto Sales, ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AutoFi | Legacy | AutoFi Platform | Dealership Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, City Auto Sales deployed AutoFi Platform on its public website to establish an online retailing channel. The AutoFi Platform is positioned as a Dealership Management solution supporting digital vehicle retailing and finance workflows for the dealership.
The implementation centers on core Dealership Management capabilities typical for online retail, including digital retailing and checkout flows, credit application intake, finance and insurance orchestration, inventory visibility tied to the storefront, and CRM-oriented lead routing. AutoFi Platform was configured to surface vehicle listings and capture customer finance information directly through the dealership website, aligning front-end e commerce interactions with back office sales and F&I functions.
Operational coverage is focused on City Auto Sales retail sales and finance departments, with the platform integrated into the dealer website as the customer facing retail layer. Integrations are oriented around feeding inventory and lead data between the website front end and the dealership operational stack, and routing finance and credit applications to lender networks and internal F&I workflows. Governance and process changes emphasize centralized online sales intake, revised desk and F&I workflows to support e contracting and digital submissions, and phased adoption across on site sales and finance staff to align online and showroom processes.
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City Auto Sales, AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gubagoo | Legacy | Gubagoo ChatSmart | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, City Auto Sales implemented Gubagoo ChatSmart on its website. The deployment uses Gubagoo ChatSmart as a Chatbots and Conversational AI application to provide real-time conversational engagement on the public site, positioning the tool as the primary dealer-facing chat channel for inbound vehicle shopping inquiries.
The implementation centers on a web chat widget configured for conversational lead capture, automated responses to common queries, session transcript logging, and live agent escalation workflows. Functional capabilities implemented align with Chatbots and Conversational AI patterns, including intent-driven routing, conversational forms for contact and vehicle interest capture, and persistent chat histories to support follow up by sales personnel.
Operational ownership is reported at the dealership level, with the online sales and customer service teams using the chat channel for front-line engagement and follow up. Configuration and ongoing tuning are managed through the application interface, and chat transcripts are retained to support sales workflows and operational review.
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City Auto Sales, CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epsilon | Legacy | Epsilon SingularLogic Galaxy CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, City Auto Sales implemented Epsilon SingularLogic Galaxy CRM as their CRM to support dealer accounting and sales operations across two dealerships. The deployment focused on operationalizing retail automotive workflows, processing the floorplan for both locations and posting daily vehicle-sale deals into the system. The implementation supported frontline sales staff and finance teams responsible for daily transaction processing.
Epsilon SingularLogic Galaxy CRM was configured to manage core transaction workflows including deal posting, posting of customer payments by recording credit card and bank transactions, and verification, posting and reconciliation of monthly credit card statements. The system was also used to reconcile extended service warranty statements and to initiate collections on past due accounts. Users navigated Galaxy CRM daily to post deals and to investigate and resolve transaction exceptions.
Operational coverage included sales, accounts receivable and collections, warranty administration, and assistance with accounts payable as needed. Process controls emphasized daily posting routines, statement reconciliation, and initiation of collections workflows for delinquent accounts. Governance relied on role-based operational ownership for routine reconciliations and investigative case handling within Epsilon SingularLogic Galaxy CRM.
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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City Auto Sales, ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2023 | 2023 |
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City Auto Sales, IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City Auto Sales,
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by City Auto Sales, Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Auto Sales, IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Auto Sales, digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD City Auto Sales, Technographics
City Auto Sales, is a Automotive organization based in United States,
with around 170 employees and annual revenues of $42.0 million.
City Auto Sales, operates a diverse technology stack with applications such as
AutoFi Platform, Gubagoo ChatSmart and Epsilon SingularLogic Galaxy CRM,
covering areas like Dealership Management, Chatbots and Conversational AI and CRM.
City Auto Sales, has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AutoFi, Gubagoo and Epsilon.
City Auto Sales, recently adopted applications including
Freshservice in 2023, Tealium IQ Tag Management in 2022 and Akamai mPulse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Auto Sales,’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Auto Sales,’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Auto Sales, technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.