City of Amsterdam Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Amsterdam and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 City of Amsterdam employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Amsterdam has purchased the following applications: AFAS HR for Core HR in 2019, Tableau for Analytics and BI in 2018, Blue Billywig Platform for Content Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Amsterdam is running and its propensity to invest more and deepen its relationship with AFAS Software , Welder , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Amsterdam revenues, which have grown to $6.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Amsterdam intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, the City of Amsterdam implemented AFAS HR as its Core HR platform to advance innovation within the human domain and deliver better digital services. The selection followed a European tender process, with the municipality citing extensive software options and supplier quality as decisive factors in choosing AFAS HR for a workforce of approximately 16,000 employees.
The implementation focused on configuring AFAS HR for personnel and salary system functionality, emphasizing simplicity and overview in the user interface. Core capabilities implemented include personnel administration and payroll-related configuration, along with employee-facing digital HR services and self-service workflows to streamline routine HR tasks and improve registry accuracy.
Governance for the rollout was organized through a formal tender project led by Pim van den Berg, with registration and onboarding activities described as well prepared and well built up. The City positioned AFAS HR to centralize personnel registration and standardize HR processes across municipal departments, with the stated outcome of making work easier for staff and improving the delivery of digital HR services.
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Employee Engagement | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, the City of Amsterdam implemented Tableau on its website to deliver public-facing interactive dashboards. The City of Amsterdam Tableau Analytics and BI deployment serves public-facing data visualization and civic reporting functions for citizens and municipal stakeholders. Tableau is used as the visualization layer embedded into the municipal web portal to publish interactive workbooks and dashboards.
Configuration focused on embedded dashboards and published workbooks accessible through the municipal site, with role-based publication workflows for city staff. Functional capabilities implemented include interactive visualizations, user-driven filtering, and scheduled data refreshes consistent with Analytics and BI operational patterns. Operational scope covered municipal departments and public stakeholders via the website, and governance emphasized publisher controls, dataset provenance and refresh cadence to maintain accuracy of published civic data.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Billywig | Legacy | Blue Billywig Platform | Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, City of Amsterdam implemented Blue Billywig Platform as a front-line Content Management solution for its official website. The Blue Billywig Platform was embedded into the municipal web publishing stack to manage online content and digital assets for public-facing pages, providing centralized authoring, templated publishing and scheduling capabilities aligned with Content Management workflows.
Deployment focused on the website as the primary operational scope, supporting municipal communications and web editorial teams across city channels. The implementation introduced structured editorial workflows, role based permissions and content lifecycle controls consistent with Content Management best practices, and the platform was exercised as the central content engine for site publishing and asset management.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2022 |
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Customer Experience | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Hardware
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Routers and Network Switches | Hardware |
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2024 | 2024 |
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