Austell, 30106, GA,
United States
City of Austell, GA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Austell, GA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 City of Austell, GA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Austell, GA has purchased the following applications: Edmunds GovTech Financial for Government ERP in 2015, Microsoft 365 for Collaboration in 2018, Edmunds GovTech Utilities Collection for Utilities Customer Care and Billing in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Austell, GA is running and its propensity to invest more and deepen its relationship with Edmunds GovTech , Microsoft , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Austell, GA revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Austell, GA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edmunds GovTech | Legacy | Edmunds GovTech Financial | Government ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, City of Austell, GA deployed Edmunds GovTech Financial to centralize municipal financial operations. The city adopted Edmunds GovTech Financial as its Government ERP to support core finance functions including payroll, accounts payable, billing and customer service.
The implementation covered functional modules for payroll processing, accounts payable workflow, invoice and purchase order management, payment processing and expense report reconciliation. City staff used the payroll capability to process weekly payroll for more than 130 employees, maintained employee banking information with confidentiality, coded invoices and check requests to standard accounting codes, and executed batch check runs through the system.
Operational coverage included the Billing Clerk, Customer Service, Payroll and Accounts Payable roles based in Austell, GA, with on-the-job activity documented in April 2018 to August 2018 when staff processed payroll and reconciled employee expense reports from Bank of America, Home Depot and Sam's Club. The deployment required close operational coordination with HR to keep personnel records current and to ensure payroll and benefit data alignment.
Governance and workflow practices introduced standardized invoice coding, mandatory attachment of corresponding purchase orders and supporting documentation for incoming invoices, and defined steps for investigating and resolving invoice and purchase order processing exceptions. Edmunds GovTech Financial was used as the system of record for vendor correspondence, payment runs and routine reconciliations, embedding procedural controls into day to day municipal finance operations.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edmunds GovTech | Legacy | Edmunds GovTech Utilities Collection | Utilities Customer Care and Billing | CRM | n/a | 2015 | 2015 |
In 2015 the City of Austell, GA deployed Edmunds GovTech Utilities Collection to support municipal utility billing and customer service. The implementation is catalogued under the Utilities Customer Care and Billing category and is published for online access via the city website using Edmunds GovTech Utility Billing functionality.
The deployment focused on core Utilities Customer Care and Billing capabilities, including customer account management, billing and invoicing, rate schedule management, usage aggregation and bill presentment. Configuration work emphasized recurring billing cycles, paperless billing support and customer-facing account lookup, aligning the software to municipal billing rules and service charge structures.
Operationally the system sits as the primary billing and customer service platform for the city utility function, accessible from the city website to provide online account visibility and electronic bill delivery. Internal use covers municipal billing and customer service teams, standardizing workflows for account setup, billing disputes and payment posting within a single application platform.
Governance centered on municipal administration of billing calendars and customer service processes, with the city maintaining operational ownership of configuration and user workflows. The implementation narrative documents a city-level rollout that centralized utility billing operations onto Edmunds GovTech Utilities Collection and exposed bill presentment and account access through the City of Austell website.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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