City of Kingston
216 Ontario Street,
Kingston, K7L 2Z3, ON,
Canada
Kingston, K7L 2Z3, ON,
Canada
1 613-546-0000
Government
City of Kingston Technographics
City of Kingston Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Kingston and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1450 City of Kingston employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Kingston has purchased the following applications: Docebo LMS for Learning and Development in 2018, Microsoft Power BI for Analytics and BI in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Kingston is running and its propensity to invest more and deepen its relationship with Docebo , Microsoft , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Kingston revenues, which have grown to $228.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Kingston intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Kingston Tech Stack and Enterprise Applications
City of Kingston HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docebo | Legacy | Docebo LMS | Learning and Development | HCM | n/a | 2018 | 2018 |
In 2018, City of Kingston implemented Docebo LMS in the Learning and Development category. The engagement required migrating up to 300 courses and existing course data including completions and outstanding assignments for over 2,000 end users, following an RFP that specified detailed technical requirements for a more engaging platform. The implementation targeted a distributed municipal workforce spanning bus operators, fire personnel, long-term care workers, recreation staff and external agencies.
Docebo LMS was configured using an initial trial and a live test environment that allowed the team to begin development and prepare migration files and tools prior to full rollout, which accelerated deployment. The implementation leveraged Docebo’s Extended Exterprise App to provision multiple custom domains with distinct branding for internal and external audiences, and configured custom widgets to centralize videos, classroom sessions, announcements and elective catalogs. Administrative governance was structured using Superadmins with full platform control and Power Users with scoped permissions for users, courses, catalogs and locations, and certifications and license modules were set to automate refresher cycles and recurring accreditation workflows.
Operational integrations included single sign-on to align access with network credentials and built-in platform live chat for vendor support and incident resolution. The platform was configured for mobile responsive access to support phones and tablets, and enrollment rules were tied to role, department, union and employee status to automate assignment of learning plans. Docebo LMS served both internal municipal departments and external agencies that require bylaw mandated training through segregated front-ends.
Governance changes included delegation of monitoring and notification responsibilities to Power Users and supervisors, enabling real-time visibility into training metrics and automated reminders. The City of Kingston reported a surge in course completion rates, a reduction in compliance issues due to automated refresher cycles, a positive user reception across leadership to frontline staff, and expansion of the learning team to focus on content curation and platform development.
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City of Kingston Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, City of Kingston implemented Microsoft Power BI on its public website. City of Kingston uses Microsoft Power BI as a municipal Analytics and BI tool to publish interactive dashboards and embedded reports that surface data to residents and internal stakeholders.
The Microsoft Power BI deployment emphasizes embedded visualizations and published dashboards, leveraging report-level configuration, data model publishing, and scheduled dataset refresh patterns common to the platform. Implementation work appears focused on web-based report embedding and interactive data visualization capabilities, with the Microsoft Power BI application serving as the primary front-end for analytics and reporting.
Operational coverage centers on public-facing analytics delivered through the municipal website and internal consumption by city staff, aligning the deployment with both transparency and service monitoring use cases. Governance components include content publishing workflows, role-based access controls within Microsoft Power BI, and refresh management for published datasets, supporting controlled distribution of municipal insights.
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City of Kingston Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Kingston implemented Zoom to deliver Audio Video and Web Conferencing for municipal communications and public engagement. Zoom is used on the City of Kingston website to publish meeting links and to host public-facing meetings, remote staff collaboration, and council-related sessions across the Government organization. The deployment aligns the application Zoom with city communications and corporate meeting workflows, surfacing live sessions and recorded content for citizen access. This implementation situates Zoom as the primary audio and video conferencing tool for online municipal interactions.
The technical footprint uses Zoom's cloud-hosted conferencing model and standard category capabilities, including scheduled meetings, webinar broadcasting, recording, screen sharing, and in-session chat for participant interaction. Functional modules implemented focus on synchronous video meetings, webinar-style public broadcasts, and recorded archives that are made available via the city website. Operational coverage spans municipal departments involved in public meetings, corporate communications, and council administration where meeting links are published on web pages. The implementation concentrates on delivering reliable web-embedded conferencing and meeting publication for external access and internal collaboration.
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Collaboration | Collaboration |
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2019 | 2019 |
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City of Kingston CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Experience | CRM |
|
2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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City of Kingston PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
|
2014 | 2014 |
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City of Kingston PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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City of Kingston IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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City of Kingston CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Kingston
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Kingston Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Kingston IT executives and key decision makers. This section highlights City of Kingston's latest recorded technology evaluations, including Xylem Sensus FlexNet for Utilities ERP on 2026-07-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Kingston digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-07-06 | City of Kingston | Evaluated | Xylem | Xylem Sensus FlexNet | Utilities ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Kingston Technographics
City of Kingston is a Government organization based in Canada,
with around 1450 employees and annual revenues of $228.0 million.
City of Kingston operates a diverse technology stack with applications such as
Docebo LMS, Microsoft Power BI and Zoom,
covering areas like Learning and Development, Analytics and BI and Audio Video and Web Conferencing.
City of Kingston has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Docebo, Microsoft and Zoom Video Communications.
City of Kingston recently adopted applications including
Microsoft Power BI in 2020, Zoom in 2020 and Intuit Mailchimp Mandrill in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Kingston’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Kingston’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Kingston technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.