City of Memphis, TN
125 N Main St.,
Memphis, 38103, TN,
United States
Memphis, 38103, TN,
United States
1 901-576-6000
Government
City of Memphis, TN Technographics
City of Memphis, TN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Memphis, TN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 City of Memphis, TN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Memphis, TN has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Oracle Advanced Benefits for Benefits Administration in 2015, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Memphis, TN is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Memphis, TN revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Memphis, TN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Memphis, TN Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
In 2020, City of Memphis, TN implemented Oracle Cloud ERP as its ERP Financial application. Oracle Cloud ERP is deployed as a cloud-hosted SaaS instance and is surfaced through the city’s Oracle Cloud presence, positioning the platform as the central financial management system for municipal accounting.
The implementation focused on core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, procurement, fixed assets, cash management, budgeting, and financial reporting. Configuration emphasized a municipal chart of accounts structure, fiscal period controls, multi-fund accounting, role-based security, and automated approval workflows to support standard financial close, invoicing, and procure-to-pay operations.
Operational scope included finance and procurement departments across City of Memphis municipal operations, aligning transactional processing and consolidated financial reporting within Oracle Cloud ERP. Governance and controls were structured around centralized master data management, role-based access controls, and approval routing to support auditability and municipal compliance, with the system accessible via the city’s Oracle Cloud endpoint.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Advanced Benefits | Benefits Administration | HCM | n/a | 2015 | 2016 |
In 2015, City of Memphis, TN implemented Oracle Advanced Benefits as its Benefits Administration solution. The deployment was positioned to support employees, retirees, and dependents across municipal departments, with a primary focus on enrollment, plan communications, and claims and coverage assistance.
Oracle Advanced Benefits was configured to manage standard Benefits Administration capabilities including benefits enrollment, eligibility maintenance, plan configuration, lifecycle event processing, and reconciliation of benefits data with payroll records. The implementation included ongoing system monitoring and review, with administrators validating benefit elections and payroll feeds to maintain data accuracy between benefits profiles and payroll records.
Operationally the program impacted human resources and payroll functions, with HR staff educating employees, retirees, and dependents on plan options and administering casework for claims or coverage issues. Governance emphasized case escalation and resolution workflows, staff-led benefits education, and routine audits of Oracle Advanced Benefits data to ensure benefits and payroll records remained aligned, while staff facilitated resolution of claims and coverage issues efficiently.
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2021 | 2021 |
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Talent Sourcing, Talent Management | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | Genome International Corporation | 2009 | 2009 |
In 2009, City of Memphis implemented Oracle Field Service Cloud (ex TOA ETAdirect) within an Oracle E-Business Suite 11.5.10 engagement supported by Genome International Corporation. The Field Service Management implementation targeted TeleService, iSupport, and Field Service modules to support code enforcement and tele-service request handling across municipal service teams.
Configuration work included designing a new TCA model to drive TeleService and iSupport request flows, configuring Oracle CRM modules TeleService, iSupport, and Field Service, and performing data conversion from custom legacy applications into the Oracle Tele Service module. The project defined territory set-ups, custom resource allocation for tasks, and territory manager assignments to enable automatic routing of Service Requests and task assignments, and it produced BI Publisher service reports launched from TeleService forms and the Field Service online module built in the OA Framework.
Architecturally the implementation was executed alongside Oracle E-Business Suite 11.5.10, with explicit design work for integration between Oracle Field Service Cloud and Arc GIS to enable spatially aware routing and territory definitions. CRM and HRMS functional testing was performed as part of a host migration validation, indicating the Field Service components were integrated into the broader EBS application footprint and tested for cross-module compatibility.
Governance and delivery artifacts were produced by Genome International Corporation, including MD.050 functional design, BR100 business requirement setups, TE040 business system testing plans, and MD.070 technical design documents. The engagement included conference room pilot cycles, test case preparation, user acceptance testing, and go-live support, establishing operational processes and testing governance for City of Memphis TeleService, iSupport, and Field Service operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Phishing Protection | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City of Memphis, TN
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Memphis, TN Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Memphis, TN IT executives and key decision makers. This section highlights City of Memphis, TN's latest recorded technology evaluations, including GTHost for Application Hosting and Computing Services on 2026-03-03, Oracle Recruiting Cloud for Applicant Tracking System, Recruiting, Candidate Relationship Management on 2025-08-05, and Punchh for Customer Loyalty on 2025-06-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Memphis, TN digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Memphis, TN Technographics
City of Memphis, TN is a Government organization based in United States,
with around 8000 employees and annual revenues of $850.0 million.
City of Memphis, TN operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Advanced Benefits and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Benefits Administration and Field Service Management.
City of Memphis, TN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
City of Memphis, TN recently adopted applications including
Ironscales Platform in 2022, Oracle Payroll in 2021 and Oracle SelectMinds in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Memphis, TN’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Memphis, TN’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Memphis, TN technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.