Olathe, 66061, KS,
United States
City of Olathe Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Olathe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 City of Olathe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Olathe has purchased the following applications: Microsoft 365 for Collaboration in 2017, NorthStar CIS for Utilities Customer Care and Billing in 2013, Granicus govAccess for Apps Development in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Olathe is running and its propensity to invest more and deepen its relationship with Microsoft , Constellation Software Inc. , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Olathe revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Olathe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | NorthStar CIS | Utilities Customer Care and Billing | CRM | n/a | 2013 | 2014 |
In 2013 the City of Olathe implemented NorthStar CIS under the Utilities Customer Care and Billing category, announcing the selection in July 2013 and pairing NorthStar CIS with NorthStar CustomerConnect to modernize utility billing, customer self-service, and online payments. The selection explicitly included NorthStar CustomerConnect for web engagement and portal payments, and the initiative was positioned against the city utilities function to centralize customer-facing billing interactions and automate bill presentment workflows.
NorthStar CIS was configured to support standard Utilities Customer Care and Billing capabilities including account management, billing automation, and customer portal workflows, while NorthStar CustomerConnect provided online self-service, inquiry handling, and payment initiation. Governance focused on phased portal rollout and billing process automation to increase web engagement and streamline operational billing tasks, consistent with the vendor announcement that the deployment was intended to deliver improved customer web engagement and billing automation.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govAccess | Apps Development | PaaS | n/a | 2019 | 2019 |
In 2019, City of Olathe implemented Granicus govAccess as an Apps Development solution to convert its public website into a virtual city hall, aligning digital citizen services with the municipality’s transparency goals. The implementation explicitly positioned Granicus govAccess as the public portal for municipal information, consolidating citizen-facing content and service access under a single platform.
The Granicus govAccess deployment concentrated on centralized content management and citizen engagement capabilities common to public sector web platforms, including structured publication workflows, service request forms, and searchable public records access. Granicus govAccess was configured to support editorial governance and scheduled publishing, enabling departments to maintain up-to-date information and consistent public messaging.
Operational coverage extended across Olathe municipal departments, establishing a coordinated information architecture that reinforced cross-functional collaboration among service owners and communications staff. As a result citizens are better informed and city departments have improved cross-functional relationships, reflecting intended improvements in transparency and interdepartmental coordination.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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