City of Phoenix, AZ
200 W. Washington Street,
Phoenix, 85003, AZ,
United States
Phoenix, 85003, AZ,
United States
1 602-262-3111
Government
City of Phoenix, AZ Technographics
City of Phoenix, AZ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Phoenix, AZ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 City of Phoenix, AZ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Phoenix, AZ has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, Journyx Acumen LeaveVIEW for Absence and Leave Management, Time and Attendance in 2013, SearchBlox SearchAI ChatBot for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Phoenix, AZ is running and its propensity to invest more and deepen its relationship with SAP , Usio , Journyx or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Phoenix, AZ revenues, which have grown to $3.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Phoenix, AZ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Phoenix, AZ Tech Stack and Enterprise Applications
City of Phoenix, AZ ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP R/3 | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008, City of Phoenix implemented SAP ERP ECC 6.0 as its SAP ERP ECC 6.0 ERP Financial system, migrating from SAP R/3. This deployment consolidated municipal ERP Financial processing onto SAP ERP ECC 6.0 under the Information Technology Services organization, which supported an AIX/SAP estate of more than 80 servers at the time.
The implementation centered on ERP Financial capabilities and transactional processing, with explicit operational ownership for City Bank Transactions carried out through the SAP environment. System administration and platform configuration included ongoing AIX support, AIX TL upgrades across the SAP estate with no issues reported, and the creation of new SAP application servers inside an enterprise virtualization infrastructure using Cisco UCS, VMWare, and RedHat.
Integrations and infrastructure supporting SAP ERP ECC 6.0 included SAN storage, backup and recovery arrangements, and an enterprise monitoring stack that required SNMP remediation to enable SolarWinds Orion and Splunk monitoring. The ITS team completed a network migration moving AIX and SAP servers behind data center firewalls, implemented a temporary SAP disaster recovery solution, and completed training and transition activities for an Oracle Exalogic platform as part of broader infrastructure operations.
Governance and operational changes accompanied the technical rollout, ITS drafted Service Level Agreements for the Exalogic platform and assumed responsibility for shared services consolidation that assessed shifting resources from up to 26 city departments into central IT. Training, oriented knowledge transfer, and delegated authority arrangements were used to stabilize operations, and positive feedback from business managers was recorded for the operational support model.
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Payment Processing | ERP |
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2022 | 2022 |
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City of Phoenix, AZ HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Journyx | Legacy | Journyx Acumen LeaveVIEW | Absence and Leave Management, Time and Attendance | HCM | n/a | 2013 | 2013 |
In 2013 the City of Phoenix, AZ deployed Journyx Acumen LeaveVIEW to centralize municipal timekeeping and absence administration. The City implemented Journyx Acumen LeaveVIEW for Absence and Leave Management,Time and Attendance to support HR and payroll business functions across municipal departments.
The deployment focused on time capture and absence tracking capabilities common to the category, including configurable leave accrual rules, employee self-service time and leave entries, and manager approval workflows. Journyx Acumen LeaveVIEW was configured to reflect municipal policy variants and to generate standard absence and attendance reports for operational and compliance use.
Integrations centered on improving payroll integration across HR and finance systems, with data exchange flows established for payroll export and synchronization of employee time and leave balances with HR and finance records. Operational coverage included citywide municipal departments and the HR and finance organizations responsible for payroll processing and absence governance.
Governance was structured around role based access controls, approval routing for leave requests, and audit capable transaction records to support municipal oversight. The stated outcomes were streamlined leave and absence tracking and improved payroll integration between HR and finance systems, aligning Journyx Acumen LeaveVIEW with the City of Phoenix operational requirements.
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Digital Adoption | HCM |
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2024 | 2024 |
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Learning and Development | HCM |
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2020 | 2020 |
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City of Phoenix, AZ AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SearchBlox Software | Legacy | SearchBlox SearchAI ChatBot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, SearchBlox Software is listed as a supplier to the City of Phoenix, AZ, and vendor materials indicate an engagement to enhance municipal site search and citizen self-service. The engagement is associated with the SearchBlox SearchAI ChatBot and is categorized under Chatbots and Conversational AI. The vendor description positions the SearchBlox SearchAI ChatBot implementation as focused on conversational search and citizen self-service across municipal content. Typical functional capabilities called out in vendor materials and aligned with the Chatbots and Conversational AI category include natural language query parsing, conversational question and answer over indexed municipal content, knowledge base ingestion and relevance tuning, and administrative interfaces for intent training and content management. Operational scope described by the vendor covers city departments responsible for government and citizen services on the City of Phoenix website, with deployment oriented to municipal site search and citizen-facing self-service channels. Governance and rollout language in the materials implies content curation workflows, taxonomy alignment across departments, phased deployment to departmental sites, and ongoing tuning of conversational models to improve query coverage and response accuracy.
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City of Phoenix, AZ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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City of Phoenix, AZ Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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City of Phoenix, AZ eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shopping Cart Management | eCommerce |
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2012 | 2012 |
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City of Phoenix, AZ SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2018 | 2018 |
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Order Management | SCM |
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2016 | 2016 |
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City of Phoenix, AZ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2023 | 2023 |
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City of Phoenix, AZ EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2016 | 2016 |
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City of Phoenix, AZ ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of Phoenix, AZ PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2015 | 2015 |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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City of Phoenix, AZ PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2020 | 2020 |
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Operating System (OS) | PaaS |
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2000 | 2000 |
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Transactional Email | PaaS |
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2020 | 2020 |
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City of Phoenix, AZ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2000 | 2000 |
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City of Phoenix, AZ CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at City of Phoenix, AZ
| First Name | Last Name | Title | Function | Department | Phone | |
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Fleet Maintenance Manager | Manager | Supply Chain | |
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Operations Manager | Manager | Finance | |
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Risk Manager | Manager | Risk | |
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Operations and Maintenance Manager | Manager | Finance | |
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CIO | CXO | IT | |
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Enterprise IT Project Manager | Manager | IT | |
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IT Project Manager | Manager | IT | |
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Enterprise IT Project Manager | Manager | IT | |
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Apps Being Evaluated by City of Phoenix, AZ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Phoenix, AZ IT executives and key decision makers. This section highlights City of Phoenix, AZ's latest recorded technology evaluations, including RR Donnelley for Print and Mail for Professional Services on 2025-08-04, Oracle PeopleSoft HCM for Core HR on 2025-04-08, and IBM Maximo for Enterprise Asset Management on 2025-01-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Phoenix, AZ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-04 | City of Phoenix, AZ | Evaluated | RR Donnelley | RR Donnelley for Print and Mail | Professional Services | Professional Services |
| 2025-04-08 | City of Phoenix, AZ | Evaluated | Oracle | Oracle PeopleSoft HCM | Core HR | HCM |
| 2025-01-24 | City of Phoenix, AZ | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
| 2025-01-24 | City of Phoenix, AZ | Evaluated |
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Enterprise Asset Management | ERP Services and Operations |
| 2024-11-21 | City of Phoenix, AZ | Evaluated |
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Whistleblowing Management | TRM |
FAQ - APPS RUN THE WORLD City of Phoenix, AZ Technographics
City of Phoenix, AZ is a Government organization based in United States,
with around 14000 employees and annual revenues of $3.90 billion.
City of Phoenix, AZ operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Journyx Acumen LeaveVIEW and SearchBlox SearchAI ChatBot,
covering areas like ERP Financial, Absence and Leave Management, Time and Attendance and Chatbots and Conversational AI.
City of Phoenix, AZ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Journyx and SearchBlox Software.
City of Phoenix, AZ recently adopted applications including
SearchBlox SearchAI ChatBot in 2023, Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2023 and Magnite (ex Rubicon Project) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Phoenix, AZ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Phoenix, AZ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Phoenix, AZ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.