Claro Puerto Rico
Av. Franklin Delano Roosevelt 1515, Puerto Nuevo,
Guaynabo, 00936-0998,
Puerto Rico
Guaynabo, 00936-0998,
Puerto Rico
1 787-775-0000
Communications
Claro Puerto Rico Technographics
Claro Puerto Rico Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Claro Puerto Rico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4649 Claro Puerto Rico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Claro Puerto Rico has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2010, Microsoft 365 for Collaboration in 2015, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Claro Puerto Rico is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Claro Puerto Rico revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Claro Puerto Rico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Claro Puerto Rico Tech Stack and Enterprise Applications
Claro Puerto Rico ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Claro Puerto Rico implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform. The rollout positioned Oracle Field Service Cloud as a cloud-hosted scheduling and technician orchestration layer for Claro Puerto Rico field operations, aligning the vendor application with the operator's communications service delivery workflows.
The implementation centered on core Field Service Management capabilities, including centralized appointment scheduling and automated dispatch, real-time ETA and arrival window management, mobile workforce management for field technicians, work order lifecycle orchestration, and routing and geolocation-based task sequencing. Oracle Field Service Cloud (ex TOA ETAdirect) was used to enforce SLA-driven prioritization and to provide visibility into technician status and task progress.
Operational governance focused on consolidating dispatch policies and standardizing technician workflows across the carrier's field services organization, with process controls for appointment management, customer-facing ETAs, and exception handling. The deployment emphasized application-level configuration of scheduling rules and SLA orchestration to support Claro Puerto Rico's installation, maintenance, and customer premises service activities.
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Claro Puerto Rico Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Claro Puerto Rico implemented Microsoft 365. The deployment is documented on Claro Puerto Rico's public website and is classified under the Collaboration category.
Microsoft 365 was provisioned to deliver hosted email, document management, team collaboration, and file synchronization capabilities. Common functional components in this Collaboration implementation include Exchange Online for messaging, SharePoint Online for intranet and document libraries, Microsoft Teams for persistent chat and meetings, OneDrive for Business for user file sync, and Office productivity applications, providing integrated communication and document collaboration workflows.
Administration and user provisioning are managed through Microsoft 365 administrative portals and directory-based access controls, supporting tenant level configuration and role based access. The Microsoft 365 implementation supports collaboration and knowledge sharing across Claro Puerto Rico's communications business functions, consistent with the company listing on its corporate website.
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Claro Puerto Rico CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Claro Puerto Rico implemented Adobe Experience Cloud to support Customer Experience on its public website. The deployment centers on Adobe Experience Cloud as the primary digital experience platform for web-based customer engagement and content delivery.
Adobe Experience Cloud was configured to manage web content and online experience workflows, with emphasis on web content management, personalization, analytics instrumentation, and campaign orchestration typical of Customer Experience platforms. Configuration work focused on instrumenting the website for audience segmentation and experience targeting, and on establishing content publishing pipelines and measurement tags.
Operational coverage is concentrated on the corporate website and associated digital touchpoints, with primary business functions impacted including marketing, digital channels, and customer engagement operations. The implementation aligned platform controls with editorial and marketing workflows to ensure centralized management of web experiences and consistent measurement practices across campaigns.
Governance emphasis included formalizing content approval and release processes and establishing collaboration between marketing operations and web teams, supporting repeatable content publish cycles and campaign execution. Adobe Experience Cloud sits as the central application for Customer Experience efforts on Claro Puerto Rico’s website, enabling standardized web experience governance and operational orchestration.
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Customer Experience | CRM |
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2020 | 2020 |
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Claro Puerto Rico IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Claro Puerto Rico
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Field Operations Support Manager | Manager | Finance | |
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Assistant Director of Carrier and Business Operations | Director | Operations | |
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Manager of Operations | Manager | Finance | |
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Apps Being Evaluated by Claro Puerto Rico Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Claro Puerto Rico IT executives and key decision makers. This section highlights Claro Puerto Rico's latest recorded technology evaluations, including Oracle PeopleSoft ERP for ERP Financial on 2025-12-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Claro Puerto Rico digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-05 | Claro Puerto Rico | Evaluated | Oracle | Oracle PeopleSoft ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Claro Puerto Rico Technographics
Claro Puerto Rico is a Communications organization based in Puerto Rico,
with around 4649 employees and annual revenues of $1.20 billion.
Claro Puerto Rico operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), Microsoft 365 and Adobe Experience Cloud,
covering areas like Field Service Management, Collaboration and Customer Experience.
Claro Puerto Rico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and Adobe Systems.
Claro Puerto Rico recently adopted applications including
Adobe Experience Cloud in 2020, Hotjar in 2020 and Microsoft 365 in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Claro Puerto Rico’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Claro Puerto Rico’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Claro Puerto Rico technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.