Club Assist
Eagle House, Level 8 473 Bourke Street,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 9797-8600
Professional Services
Club Assist Technographics
Club Assist Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Club Assist and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 Club Assist employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Club Assist has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Microsoft Dynamics 365 Field Service for Field Service Management in 2018, Microsoft Power BI for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Club Assist is running and its propensity to invest more and deepen its relationship with Microsoft , Exclaimer , HappyFox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Club Assist revenues, which have grown to $117.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Club Assist intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Club Assist Tech Stack and Enterprise Applications
Club Assist ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Club Assist implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to standardize core finance and operations workflows. The Microsoft Dynamics 365 for Finance and Operations deployment was positioned to support Club Assist's finance, procurement and operational reporting needs across its Australia operations.
The implementation configured financial modules such as general ledger, accounts payable, accounts receivable, fixed assets, procurement and financial reporting, using application-native configuration and workflow automation to enforce approval paths and period close controls. Configuration work emphasized chart of accounts design, tax and statutory settings, supplier invoice automation and consolidated financial reporting capabilities within Microsoft Dynamics 365 for Finance and Operations.
Deployment architecture used the Microsoft Dynamics 365 for Finance and Operations cloud-capable stack with separated environments for development, testing and production and standard API endpoints to support integrations with downstream operational systems and external reporting channels. Security and access controls were implemented using role assignments and environment-level segregation to align finance team responsibilities with system privileges.
Governance focused on finance process standardization, change control and release planning, with structured training for finance and procurement staff to align operational processes to the new application. Ongoing functional support roles were established to manage configuration, business process requests and periodic application updates within the Microsoft Dynamics 365 for Finance and Operations ERP Financial environment.
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Club Assist ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Club Assist implemented Microsoft Dynamics 365 Field Service as the core Field Service Management platform within a broader end to end program covering core finance, core supply chain, field service, contact centre and an eCommerce portal. The implementation was scoped to operate eight major warehouses, 300 hubs and 1,200 road service field agents supporting customers including RACV, NRMA, RACQ and AANZ across Australia, New Zealand and North America.
The Microsoft Dynamics 365 Field Service deployment emphasized standard field service capabilities including work order management, scheduling and dispatch, mobile workforce enablement and live inventory automation to support service level agreements. Configuration and automation work focused on connecting field workflows to financial and supply chain processes, provisioning mobile agents with managed devices, and instrumenting inventory flows for near real time visibility and SLA monitoring.
Integrations were implemented with Microsoft Dynamics 365 Finance and Operations for billing and revenue flows, with Dynamics 365 Customer Engagement for contact centre interactions, and with device management tooling Intune and SOTI to secure and manage field agent endpoints. The solution architecture tied field operations to the eCommerce portal and warehouse operations to enable automated inventory reconciliation and transactional handoff between field service and finance systems.
Project governance included a centralized PMO setup, a formal tender and probity process, vendor onboarding, product development cycles, structured change management and release management to coordinate simultaneous rollouts across regional hubs. Delivery was executed under virtual conditions during the pandemic without impacting the approved project budget.
The program transitioned approximately 350 million in billing revenue into the integrated platform, automated live inventory processes and improved SLAs for field agents, and the solution was shortlisted for Microsofts Global Field Service Solution of the Year award in 2021.
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Club Assist Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Club Assist implemented Microsoft Power BI for Analytics and BI to centralize finance reporting and self service analytics. The deployment targeted Finance and Commercial Finance functions within Club Assist Asia Pacific, supporting budgeting, forecasting and month end close workflows and the preparation of executive and board reporting.
Microsoft Power BI was configured to deliver consolidated annual budgets, quarterly forecasts, monthly financial reports, sales and financial performance dashboards and draft CFO reports. Implementation work focused on modeled datasets, calculated measures and visual dashboards to surface KPIs and trends, together with scheduled data refresh processes to maintain report timeliness for month end activities.
Power BI was integrated with the company ERP system to consume transactional data and balance sheet reconciliations, enabling Finance Business Partners to analyze financial and operational information directly in Microsoft Power BI. Operational coverage emphasized the finance organization including the Commercial Finance Manager and CFO, with outputs used by operational stakeholders to identify trends and opportunities.
Governance and process changes accompanied the rollout, centering on consolidated budget ownership, a standardized month end reporting cadence and review controls to ensure quality and timeliness of executive materials. The implementation supported ongoing efforts to drive efficiencies, reduce manual reconciliation work and embed analytics into routine commercial and finance decision making.
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Club Assist Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Club Assist Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Signing | Content Management |
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2018 | 2018 |
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Club Assist CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Club Assist ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Club Assist PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Club Assist IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Club Assist CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Club Assist
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Chief Finance and Technology Officer | CXO | IT | |
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Finance Business Partner - Lead | Manager | Finance | |
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Accounting Lead | Manager | Finance | |
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Apps Being Evaluated by Club Assist Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Club Assist IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Club Assist digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Club Assist Technographics
Club Assist is a Professional Services organization based in Australia,
with around 380 employees and annual revenues of $117.0 million.
Club Assist operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Field Service and Microsoft Power BI,
covering areas like ERP Financial, Field Service Management and Analytics and BI.
Club Assist has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
Club Assist recently adopted applications including
HappyFox Help Desk in 2021, Microsoft Azure Cloud Services in 2021 and Microsoft Dynamics 365 for Finance and Operations in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Club Assist’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Club Assist’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Club Assist technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.