Comdata Group UK
8 Harbour Exchange Square,
London, E14 9HF,
United Kingdom
London, E14 9HF,
United Kingdom
44 20 7418-4218
Professional Services
Comdata Group UK Technographics
Comdata Group UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comdata Group UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Comdata Group UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comdata Group UK has purchased the following applications: Zendesk Explore for Analytics and BI in 2018, Livestorm for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comdata Group UK is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Livestorm or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comdata Group UK revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comdata Group UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comdata Group UK Tech Stack and Enterprise Applications
Comdata Group UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Comdata Group UK deployed Zendesk Explore as its Analytics and BI solution to centralize customer experience reporting and executive analytics. Zendesk Explore was configured to surface ticket volume, resolution metrics and CSAT reporting across the organization, providing a single view of service performance aligned to customer-facing account management and operations.
Implementation focused on packaged Explore dashboards and custom metrics, including agent performance views, SLA tracking, trend and cohort reporting, and scheduled distribution of executive reports. Configuration emphasized role based dashboards for customer experience leadership and operational team leads, along with KPI definitions and cataloged metrics consistent with Analytics and BI practices.
The deployment used Zendesk Explore data connectors to consolidate Zendesk ticketing metrics with CSAT and social analytics inputs that Comdata Group UK offered to clients, enabling cross channel visibility. The architecture followed a cloud delivered, SaaS analytics model with API driven extracts and centralized reporting stores to support near real time query and historical analysis.
Governance established access controls, metric owners and an operational cadence for report review, with IT and customer experience stakeholders owning data quality and dashboard lifecycle. Rollout proceeded in phases to customer experience and account management teams, and documentation and manager training were used to embed report driven workflows and standardize performance monitoring.
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
Comdata Group UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Livestorm | Legacy | Livestorm | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Comdata Group UK implemented Livestorm on its website. Comdata Group UK uses Livestorm, an Audio Video and Web Conferencing application, to run web based events and customer facing sessions through embedded event pages on the corporate site.
The deployment is a cloud SaaS, browser first configuration delivering live video, screen sharing, session recording, and attendee registration workflows typical of the Audio Video and Web Conferencing category. Configuration focuses on webinar and meeting workflows, including event scheduling, registration gating, presenter controls, and moderator functions that support marketing and customer engagement activities. Governance is exercised through account level access controls and event moderation workflows native to the Livestorm platform to standardize how customer facing teams and marketing operate online events.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2014 | 2014 |
|
Comdata Group UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Comdata Group UK implemented DocuSign eSignature. The deployment uses DocuSign eSignature as a Digital Signing solution embedded on their public website to capture electronic signatures for customer agreements and online document execution, aligning a web facing signing layer with customer onboarding and contract acceptance workflows.
The implementation configures web embedded signing flows, reusable templates, authentication controls and audit trail capabilities consistent with DocuSign eSignature functionality, standardizing signature capture across sales, customer success and legal touchpoints. Operational coverage is focused on the United Kingdom operations of Comdata Group UK, a 250 employee professional services firm, and governance is enforced through template versioning and role based access to signing processes to maintain auditability and standardized document handling.
|
Comdata Group UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2011 | 2011 |
|
|
|
|
|
Call Center | CRM |
|
2011 | 2011 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Community Management | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2012 | 2012 |
|
Comdata Group UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
Comdata Group UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
SD-WAN | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Comdata Group UK
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Customer Service Team Leader | Manager | Customer Service | |
|
|
|
Client Services and Development Director | Director | Customer Service | |
|
|
|
Client Services and Development Director | Director | Customer Service | |
|
|
|
Growth Director - Customer Engagement | Director | Customer Service | |
|
|
|
Customer Service Manager | Manager | Customer Service | |
|
|
|
Client Services Director | Director | Customer Service | |
|
Apps Being Evaluated by Comdata Group UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Comdata Group UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Comdata Group UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Comdata Group UK Technographics
Comdata Group UK is a Professional Services organization based in United Kingdom,
with around 250 employees and annual revenues of $30.0 million.
Comdata Group UK operates a diverse technology stack with applications such as
Zendesk Explore, Livestorm and DocuSign eSignature,
covering areas like Analytics and BI, Audio Video and Web Conferencing and Digital Signing.
Comdata Group UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Livestorm and DocuSign.
Comdata Group UK recently adopted applications including
Zoho Mail in 2022, OneTrust Cookie Consent in 2022 and OneTrust CookiePro in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comdata Group UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comdata Group UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comdata Group UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.