Washington, 20001, DC,
United States
Communications Workers of America Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Communications Workers of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Communications Workers of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Communications Workers of America has purchased the following applications: Sage Intacct for ERP Financial in 2023, Aptify Labor Union Software for Membership Management in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Communications Workers of America is running and its propensity to invest more and deepen its relationship with Sage , Momentive Software (formerly Community Brands) , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Communications Workers of America revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Communications Workers of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, Communications Workers of America deployed Sage Intacct to establish an ERP Financial platform for its nonprofit accounting operations. The deployment of Sage Intacct is surfaced on the organization public website, signaling a web-facing presence of the financial application alongside its member-facing content.
The implementation focuses on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, budgeting and financial reporting. Configuration emphasis aligns with nonprofit practice, using fund accounting structures, consolidated financial reporting and dashboarding for stewardship and board reporting, together with bank reconciliation and automated journal workflows.
Operational coverage centers on the finance and administration functions within the United States, where Sage Intacct is used to centralize transactional processing and month-end procedures. The presence of Sage Intacct on the website suggests integration points or web-enabled access for finance workflows and public-facing financial data, consistent with cloud ERP deployment patterns.
Governance and control constructs include role-based access, audit trails and standardized chart of accounts to support nonprofit compliance and internal controls. Process changes implied by the ERP Financial deployment prioritize centralized bookkeeping, structured close tasks and consistent reporting cadence across finance stakeholders.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Momentive Software (formerly Community Brands) | Legacy | Aptify Labor Union Software | Membership Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Communications Workers of America began implementation of Aptify Labor Union Software from Momentive Software formerly Community Brands in the Labor Union Management category. The initiative was positioned as a union wide effort to centralize membership and financial administration into a single platform for member services and dues workflows.
Phase One of the Aptify Labor Union Software deployment focuses on the migration of all member, non member and retiree records into a common database, coupled with consolidation of all dues processing. The Aptify database is intended to serve as a central hub supporting functions throughout the union, providing member management, data consolidation, and transaction processing capabilities typical of Labor Union Management systems, and enabling access from mobile devices.
Governance and rollout are organized around a staged delivery, with an expected go live for Phase One before the end of 2018 and stakeholder engagement led through the Secretary Treasurer’s office where previews are available. The CWA has a dedicated Aptify team, and the program emphasizes a single accurate source of member information accessible at any time, anywhere, as the foundation for shared operational processes across departments.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Communications Workers of America implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment supports the union headquarters and distributed staff in the United States, and the application appears in the organization web presence for staff contact addresses and embedded collaborative documents.
Google Workspace (Formerly Google G-Suite) is provisioned to provide core Collaboration capabilities including Gmail for organizational email, Google Drive and Shared drives for document storage, Google Docs and Sheets for real time editing, Google Calendar for scheduling, and Google Meet for virtual meetings. The implementation aligns with standard collaboration workflows, enabling shared document ownership, calendar coordination, and group email distribution for communications and member services teams.
Operational coverage centers on internal communications, administrative functions, and member engagement workflows, with accounts managed through the Google Workspace admin console. Governance uses domain scoped user provisioning, group based permissions, and centralized account administration to control access to shared drives and collaborative documents.
Configuration emphasizes collaboration lifecycle management rather than bespoke integrations, relying on built in Google Workspace administration and group controls to streamline onboarding, document sharing, and scheduled coordination across the organization. The narrative links Communications Workers of America, Google Workspace (Formerly Google G-Suite), Collaboration, and business functions such as communications and administration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics, Marketing Automation | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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