Concerto Healthcare, Inc
21750 Hardy Oak Blvd Ste 104 | PMB 72961,
San Antonio, 78258-4946, TX,
United States
San Antonio, 78258-4946, TX,
United States
1 877-597-1440
Healthcare
Concerto Healthcare, Inc Technographics
Concerto Healthcare, Inc Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Concerto Healthcare, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Concerto Healthcare, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Concerto Healthcare, Inc has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2015, MedeAnalytics SubPop Health for Predictive Analytics in 2020, MedeAnalytics MedeElevate for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Concerto Healthcare, Inc is running and its propensity to invest more and deepen its relationship with Salesforce , MedeAnalytics , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Concerto Healthcare, Inc revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concerto Healthcare, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Concerto Healthcare, Inc Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Concerto Healthcare, Inc deployed Salesforce Field Service (ex ClickSoftware) to support Field Service Management for patient outreach and field care coordination. The deployment positioned Salesforce Field Service as the central Field Service Management layer linking lead management and outreach workflows to field clinicians and care coordinators.
Implementation work centered on Lead Management, Field Service Lightning (FSL), outreach campaign orchestration, and custom patient risk assessment forms built within Salesforce Field Service. Configuration included scheduling and dispatch rules, mobile form rendering for clinicians, automated campaign sequencing, and form based risk scoring to drive case assignment and prioritization.
Architecturally the solution used Salesforce as the core cloud CRM platform with Salesforce Field Service as the operational service layer, integrated with an enterprise data warehouse and other application endpoints. Data flows combined scheduled ETL style transfers and API level synchronizations to move lead, patient risk, appointment, and dispatch records into the data warehouse and to maintain cross application consistency.
Operational governance established standardized intake procedures, versioned patient risk assessment forms, and dispatch policies for care coordination and outreach teams, with role based access controls and workflow approvals managed inside Salesforce. The rollout emphasized iterative configuration and reusable form templates to align the Field Service Management implementation with clinical workflows and outreach sequencing across Concerto Healthcare, Inc operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MedeAnalytics | Legacy | MedeAnalytics SubPop Health | Predictive Analytics | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Concerto Healthcare, Inc implemented MedeAnalytics SubPop Health, a Predictive Analytics application, to stratify high risk Medicare Advantage members and to guide in home interventions across its U.S. population. The deployment leveraged MedeAnalytics population health predictive capabilities with the Johns Hopkins ACG add on to produce clinical risk scores and member stratification that informed outreach prioritization and care routing.
Implementation focused on configuring risk stratification and cohort identification workflows, care management dashboards, and referral orchestration to operationalize predictive signals. MedeAnalytics SubPop Health was used to surface high risk member lists, support clinician review workflows, and prioritize in home interventions and case management actions consistent with population health management practices.
Operational coverage centered on Medicare Advantage populations in the United States and involved care management, clinical operations, and utilization review teams who acted on predictive insights. Integrations were limited to operational workflow embedding rather than named technical system replacements, with predictive outputs routed into care pathways and clinician review processes to trigger in home visits and interventions.
Governance combined clinician validation of risk scores with care management oversight to ensure triage and intervention fidelity, and the program produced explicit projected outcomes. Concerto reported projected medical loss ratio improvements of 10% in 2021 and 20% in 2022, along with measurable reductions in hospitalizations, readmissions, and emergency department visits as a result of the MedeAnalytics Predictive Analytics deployment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MedeAnalytics | Legacy | MedeAnalytics MedeElevate | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Concerto Healthcare, Inc deployed MedeAnalytics MedeElevate as an Analytics and BI solution to operationalize population health and predictive analytics. The deployment used MedeAnalytics MedeElevate to identify high-risk patients and to guide targeted in-home interventions, combining population-health analytics with predictive modeling and augmented analytics within the MedeAnalytics platform during the 2020 rollout.
The implementation concentrated on population-health capabilities and predictive modeling for risk stratification, supporting patient-level risk scores and care prioritization. Functionality implemented included predictive analytics for utilization risk, cohort segmentation and reporting, and care management dashboards that enabled care teams to prioritize in-home outreach and intervention workflows.
Operational coverage oriented the application toward clinical operations, care management, and utilization management, with analytics outputs integrated into in-home intervention workflows to influence care coordination. The deployment emphasized embedding predictive risk signals into clinical workflow decisioning, enabling care teams to act on flagged high-risk patients and to schedule resource-intensive interventions.
Concerto reported measurable utilization reductions tied to the deployment, with hospital admissions down 47 percent, readmissions down 40 percent, and emergency department visits down 16 percent, and the program produced projected improvements in Medical Loss Ratio. These outcomes reflect the use of MedeAnalytics MedeElevate within Concerto Healthcare, Inc to drive population-health driven intervention and utilization management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Concerto Healthcare, Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Concerto Healthcare, Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Concerto Healthcare, Inc Technographics
Concerto Healthcare, Inc is a Healthcare organization based in United States,
with around 200 employees and annual revenues of $25.0 million.
Concerto Healthcare, Inc operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), MedeAnalytics SubPop Health and MedeAnalytics MedeElevate,
covering areas like Field Service Management, Predictive Analytics and Analytics and BI.
Concerto Healthcare, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce and MedeAnalytics.
Concerto Healthcare, Inc recently adopted applications including
Cisco Webex Meetings in 2021, Salesforce Sales Cloud in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concerto Healthcare, Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Concerto Healthcare, Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concerto Healthcare, Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.