Cost Plus World Market
1201 Marina Village Parkway,
Alameda, 94501, CA,
United States
Alameda, 94501, CA,
United States
1 877-967-5362
Retail
Cost Plus World Market Technographics
Cost Plus World Market Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cost Plus World Market and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 Cost Plus World Market employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cost Plus World Market has purchased the following applications: Infor Lawson for ERP Financial in 2013, ADP Enterprise HR for Core HR in 2013, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cost Plus World Market is running and its propensity to invest more and deepen its relationship with Infor , SAP , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cost Plus World Market revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cost Plus World Market intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cost Plus World Market Tech Stack and Enterprise Applications
Cost Plus World Market ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Cost Plus World Market deployed Infor Lawson for Accounting as its ERP Financial solution. The implementation was managed within the VP of IT application portfolio, placing Infor Lawson under corporate finance oversight and operational accounting responsibilities.
Infor Lawson was configured to deliver core accounting and financial management capabilities typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable and financial close workflows, while interfacing with IBM TM1 for planning and consolidation. The implementation connected Infor Lawson to Microsoft SSRS for reporting, Manhattan Associates for distribution orchestration, Kibo on AWS for eCommerce order flows, Oracle Responsys and Compass for marketing touchpoints, and ADP for HR and payroll data, enabling cross-functional transaction and master data exchanges.
Architecturally, the Infor Lawson deployment operated in a hybrid environment linked to an IBM AS400 estate, supporting integrated data flows between on-premises operational systems and cloud services. Governance emphasized a manager-of-managers operating model reporting to the VP of IT, with coordinated workflow and control alignment across Finance, Accounting, eCommerce, Marketing, BI, Distribution and HR to ensure consistent accounting controls and consolidated reporting.
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Expense Management | ERP |
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2010 | 2010 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Cost Plus World Market HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Enterprise HR | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Cost Plus World Market implemented ADP Enterprise HR as its central Core HR platform. ADP Enterprise HR is linked to an IBM AS400 environment and serves as the authoritative system for employee master data within the company application portfolio.
The implementation positioned ADP Enterprise HR as the hub of HR administration and workforce recordkeeping, integrated into an existing enterprise landscape that included Finance IBM TM1 and Accounting Infor Lawson. The deployment emphasized data flow between ADP Enterprise HR and surrounding systems rather than standalone point solutions, enabling HR data to feed downstream reporting and cost allocation processes.
Functionally, the ADP Enterprise HR deployment delivered standard Core HR capabilities such as centralized employee records, workforce administration, payroll data provisioning, benefits enrollment feeds, and HR reporting. Integrations were established with eCommerce Kibo on AWS, Marketing systems Oracle Responsys and Compass, BI tooling Microsoft SSRS, and Distribution systems from Manhattan Associates to align headcount, payroll chargebacks, and operational workforce inputs across business functions.
Governance for the ADP Enterprise HR implementation reported into the VP of IT who led the broader application portfolio and coordinated across Cost Plus World Market and the wider Bed Bath & Beyond organization. Operational oversight followed an application portfolio model with manager of managers leadership, emphasizing crossfunctional workflow alignment between HR, Finance, Accounting, BI, Marketing, and Distribution teams.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Cost Plus World Market AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Cost Plus World Market deployed Salesforce Chat, formerly Salesforce Live Agent, on its public website. The implementation is categorized under Chatbots and Conversational AI and is positioned to support customer service and online shopper engagement on the corporate e-commerce site.
Salesforce Chat was configured to use standard conversational capabilities, including real-time web chat, routing to agent queues, pre-chat capture and transcript logging, canned responses and agent handoff to human operators. Configuration work focused on web widget deployment, chat session lifecycle management, and operational controls such as availability routing and queue prioritization to align with retail customer service workflows.
Operational ownership is centered on the customer service organization, with the chat installation serving front-line order and product inquiries for web visitors. The deployment leverages Salesforce Chat within the Chatbots and Conversational AI category to formalize conversational support on worldmarket.com and to provide records for service governance and agent coaching.
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Cost Plus World Market Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Cost Plus World Market Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Cost Plus World Market eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Cost Plus World Market SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2021 | 2021 |
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Order Management | SCM |
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2020 | 2021 |
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Yard Management | SCM |
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2022 | 2022 |
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Cost Plus World Market CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Cost Plus World Market EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2013 | 2013 |
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Financial Consolidation and Close | EPM |
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2013 | 2013 |
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Cost Plus World Market Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2015 | 2016 |
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Cost Plus World Market SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2021 | 2022 |
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Cost Plus World Market IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cost Plus World Market
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director, Business Analytics | Director | IT | |
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Senior Director of Analytics, Strategy, and Planning | Director | IT | |
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Senior Marketing Analytics Manager | Manager | Marketing | |
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SVP - Chief Marketing Officer, eCommerce & Digital Strategy | CXO | Marketing | |
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Senior Vice President - Store Operations | VP | Operations | |
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VP Global Supply Chain | VP | Supply Chain | |
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Senior Accounts Payable Lead | Manager | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Sr Manager of Inventory Accounting & Reporting/General Accounting | Manager | Supply Chain | |
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EVP, CFO | CXO | Finance | |
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Senior Manager, Customs Operations & Compliance | Manager | Legal | |
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Merchandise Financial Planning & Inventory Management | Manager | Supply Chain | |
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Director of Technology and IT Operations | Director | IT | |
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VP Global Supply Chain | VP | Supply Chain | |
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Merchandising Operations, Director | Director | Finance | |
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Director of Strategic Sourcing and Technical Services | Director | Procurement | |
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IT Director, Merchandise & Inventory Management Solutions | Director | Supply Chain | |
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Talent Acquisition Manager | Manager | HR | |
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Regional Human Resources Manager | Manager | HR | |
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SVP, Human Resources | VP | HR | |
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SR HR Manager, Compliance & Project Management | Manager | HR | |
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Vice President Loyalty & CRM, Analytics, Insights, Customer Experience | VP | Customer Service | |
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Senior Manager, Loyalty & CRM Marketing | Manager | Marketing | |
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CRM & Loyalty Manager | Manager | IT | |
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Customer Experience Manager | Manager | Customer Service | |
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Apps Being Evaluated by Cost Plus World Market Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cost Plus World Market IT executives and key decision makers. This section highlights Cost Plus World Market's latest recorded technology evaluations, including Salesforce Commerce Cloud for eCommerce on 2024-06-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cost Plus World Market digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-07 | Cost Plus World Market | Evaluated | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Cost Plus World Market Technographics
Cost Plus World Market is a Retail organization based in United States,
with around 6500 employees and annual revenues of $1.50 billion.
Cost Plus World Market operates a diverse technology stack with applications such as
Infor Lawson, ADP Enterprise HR and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Cost Plus World Market has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, ADP and Salesforce.
Cost Plus World Market recently adopted applications including
Kaleris YMS ( Formerly Pinc ) in 2022, Block Afterpay in 2021 and PayPal Enterprise in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cost Plus World Market’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cost Plus World Market’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cost Plus World Market technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.