Credit Agricole Assurances
16-18 Bd de Vaugirard,
Paris, 75015,
France
Paris, 75015,
France
33 1 43 23 03 33
Insurance
Credit Agricole Assurances Technographics
Credit Agricole Assurances Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Credit Agricole Assurances and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6700 Credit Agricole Assurances employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Credit Agricole Assurances has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, 360Learning Platform for Learning and Development in 2016, ServiceNow Customer Service Management for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Credit Agricole Assurances is running and its propensity to invest more and deepen its relationship with Oracle , 360Learning , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Credit Agricole Assurances revenues, which have grown to $4.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Credit Agricole Assurances intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Credit Agricole Assurances Tech Stack and Enterprise Applications
Credit Agricole Assurances ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Credit Agricole Assurances implemented Oracle E-Business Suite to consolidate core finance operations under an ERP Financial platform. The initial deployment emphasized Oracle R12 pilot projects to validate electronic customer and supplier invoice lifecycles and expense report processing workflows.
Configuration and functional work targeted General Ledger, Accounts Payable, Accounts Receivable, XML Gateway and workflow modules, with formal solution documentation captured in specifications and a comprehensive test book for integration and acceptance testing. Senior Oracle R12 functional consultants translated business needs into operational configurations, configured accounting structures and workflow routing, and prepared integration test scenarios.
Integrations explicitly included an incoming and outgoing interface with NOTILUS for expense report processing and implemented electronic invoice lifecycle handling to support customer and supplier invoice flows. Operational coverage centered on finance and accounting business teams, with collaboration across business stakeholders and the development team during R12 pilot rollouts.
Program governance enforced documented design artifacts, integration and acceptance test plans, and business support processes such as user acceptance testing and training during rollout. Oracle E-Business Suite remained the ERP Financial backbone for Credit Agricole Assurances finance functions, supported through ongoing R12 functional consulting for GL, AP, AR, XML Gateway and workflow maintenance.
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Credit Agricole Assurances HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 360Learning | Legacy | 360Learning Platform | Learning and Development | HCM | n/a | 2016 | 2016 |
In 2016, Credit Agricole Assurances deployed the 360Learning Platform to support Learning and Development across its organization. The initiative established the 360Learning Platform as the core environment for employee training and knowledge sharing within the insurer of 6700 employees.
The implementation emphasized collaborative course authoring, a centralized content library, configurable learning paths, assessment and certification workflows, and reporting for learner progress. Configuration work included role based administration and content governance to enable business subject matter experts to create and publish courses while central administrators maintained compliance controls.
The deployment was scoped to serve internal learning needs across functions and sites, positioning the platform to manage onboarding, compliance, and skills development programs. Integrations are not specified in the source, so the implementation narrative focuses on platform capabilities and operational coverage rather than named system connections.
Governance was structured around centralized learning administrators and decentralized content owners, with phased rollout and author enablement to seed catalog growth. The 360Learning Platform implementation aligns with the vendor's broader footprint, as 360Learning now supports more than 900 organizations including Credit Agricole Assurances.
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Credit Agricole Assurances CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Customer Service Management | Customer Support | CRM | n/a | 2016 | 2017 |
In 2016, Credit Agricole Assurances implemented ServiceNow Customer Service Management with vendor ServiceNow to standardize Customer Support operations across its organization. The program was led by a Project Manager MOA with ITSM and IAM functional expertise who conducted benchmarking and prepared a migration plan to the ServiceNow solution, and who audited the existing organization to produce a gap analysis and a multi-phase roadmap.
The implementation focused on configuration and process alignment, including qualification of gaps between customer processes and the out-of-the-box ServiceNow Customer Service Management capabilities. Core processes established included Incident and Change management, specification workshops captured functional needs, and the team defined process owner roles and responsibilities consistent with ITIL coaching and ITSM governance.
Architectural decision-making included arbitration between SaaS and On Premise deployment options, together with explicit security constraint assessments and identity and access management considerations. The project collected feedback through meetings with key users and organized Copil Coproj interventions at Codir level, while drafting a call for tenders and executing a selection process for an integrator in collaboration with the ServiceNow client.
Operational rollout emphasized change management and training, with development of training materials covering processes and tools, ITIL coaching for role definitions, and coordination between IT, quality and process engineering functions. Management of the integrator and organization of governance forums were implemented to operationalize ServiceNow Customer Service Management and to sustain Customer Support process discipline.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Credit Agricole Assurances EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Credit Agricole Assurances TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2020 | 2020 |
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Credit Agricole Assurances CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at Credit Agricole Assurances
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Credit Agricole Assurances Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Credit Agricole Assurances IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Credit Agricole Assurances digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Credit Agricole Assurances Technographics
Credit Agricole Assurances is a Insurance organization based in France,
with around 6700 employees and annual revenues of $4.20 billion.
Credit Agricole Assurances operates a diverse technology stack with applications such as
Oracle E-Business Suite, 360Learning Platform and ServiceNow Customer Service Management,
covering areas like ERP Financial, Learning and Development and Customer Support.
Credit Agricole Assurances has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, 360Learning and ServiceNow.
Credit Agricole Assurances recently adopted applications including
Criteo Commerce Media Platform in 2020, Salesforce Sales Cloud in 2020 and FIS Insurance Risk Suite (formerly Prophet) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Credit Agricole Assurances’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Credit Agricole Assurances’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Credit Agricole Assurances technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.