Crum & Forster
305 Madison Avenue,
Morristown, 07962, NJ,
United States
Morristown, 07962, NJ,
United States
1 973-490-6600
Insurance
Crum & Forster Technographics
Crum & Forster Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crum & Forster and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Crum & Forster employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crum & Forster has purchased the following applications: FIS Integrated Payables for AP Automation in 2022, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2021, Duck Creek Suite for Insurance ERP in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crum & Forster is running and its propensity to invest more and deepen its relationship with FIS Global , UKG , Duck Creek Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crum & Forster revenues, which have grown to $4.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crum & Forster intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crum & Forster Tech Stack and Enterprise Applications
Crum & Forster ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Integrated Payables | AP Automation | ERP | n/a | 2022 | 2022 |
In 2022, Crum & Forster implemented FIS Integrated Payables to operationalize an electronic supplier payments program. The deployment used FIS Integrated Payables as part of an AP Automation initiative to enable faster digital disbursements to business partners via ACH and Virtual Credit Card.
Configuration centered on vendor enrollment and payment routing, enabling suppliers to enroll to receive payments by ACH or Virtual Credit Card. The FIS Integrated Payables implementation included payment orchestration, virtual card issuance, ACH processing controls, and automated remittance communications consistent with AP Automation functional workflows.
Operational scope covered Accounts Payable teams and the supplier community within Crum & Forster, with business partners invited to enroll in the electronic payments program and provided with enrollment and benefit details. The solution was embedded into existing payment workflows to centralize electronic payment issuance and streamline the supplier payment lifecycle.
Governance emphasized supplier enrollment processes, payment method selection policies, and execution controls to standardize operations and accelerate cash flow for suppliers. Benefits and enrollment instructions were delivered to business partners as part of the rollout, with messaging focused on accelerating cash flow and simplifying payment receipt through FIS Integrated Payables.
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Crum & Forster HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2021 | 2024 |
In 2021, Crum & Forster deployed UKG Great Place to Work Emprising. The implementation positions UKG Great Place to Work Emprising as the company’s Employee Experience,Employee Engagement platform and it is surfaced on the Crum & Forster website to provide web-based access to engagement programs. The deployment targets the insurer’s roughly 3000 employees and is managed by HR and People leaders to centralize program visibility and participation.
The configuration emphasizes core Employee Experience,Employee Engagement capabilities including pulse and annual survey administration, aggregated engagement analytics, benchmarking and action planning workflows consistent with Emprising functionality. UKG Great Place to Work Emprising is configured for website delivery, with HR governance over user provisioning, survey cadence, role-based reporting and distribution to leadership and People operations. The implementation includes operational dashboards and role-specific access to support survey administration, local action planning and enterprise-level reporting.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Crum & Forster ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Suite | Insurance ERP | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, Crum & Forster implemented Duck Creek Suite as its Insurance ERP to centralize core underwriting, claims, and billing operations across its Surplus & Specialty Lines business. The deployment targeted support for Underwriting, Claims, and Billing & Collections business units and was positioned to standardize workflows for General Liability, Auto, and Excess/Umbrella lines written across multiple industry verticals in the United States.
The implementation of Duck Creek Suite included policy administration, claims management, and billing modules configured to reflect specialty commercial lines underwriting rules and billing cycles. Project activities described in internal hiring and planning materials emphasize requirements gathering, prototyping of design sessions, configuration of underwriting and claims workflows, quality assurance testing, user acceptance testing, and creation of documentation and training materials for go live.
Operational integration work was coordinated with Crum & Forster Digital Services and IT stakeholders to ensure interoperability with existing in-house computing systems and financial controls, enabling end to end processing across underwriting, claims resolution, and premium collection. The operational scope specified Surplus & Specialty Lines underwriting teams and related regional offices across the United States, with business stakeholders in underwriting, claims, billing, and finance participating in roadmap and release planning.
Governance and rollout were organized around small cross functional teams that included two to five business analysts supporting iterative delivery, scope management, issue tracking, and post implementation support. Planning documents and role descriptions highlight responsibilities for stakeholder roadmaps, systems models and requirement specifications, coordination of testing cycles, and end user training to improve system usability and operational efficiency.
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Insurance ERP | ERP Services and Operations |
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2022 | 2022 |
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Legal Time and Billing | ERP Services and Operations |
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2018 | 2018 |
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Crum & Forster Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Crum & Forster Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Crum & Forster CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Crum & Forster ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Crum & Forster PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2023 | 2023 |
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Crum & Forster IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Crum & Forster CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Crum & Forster
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crum & Forster Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crum & Forster IT executives and key decision makers. This section highlights Crum & Forster's latest recorded technology evaluations, including IBM Cognos TM1 for EPM on 2025-12-04 and BlackRock Aladdin for Portfolio and Investment Management on 2024-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crum & Forster digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-04 | Crum & Forster | Evaluated | IBM | IBM Cognos TM1 | EPM | EPM |
| 2024-05-28 | Crum & Forster | Evaluated | BlackRock | BlackRock Aladdin | Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD Crum & Forster Technographics
Crum & Forster is a Insurance organization based in United States,
with around 3000 employees and annual revenues of $4.20 billion.
Crum & Forster operates a diverse technology stack with applications such as
FIS Integrated Payables, UKG Great Place to Work Emprising and Duck Creek Suite,
covering areas like AP Automation, Employee Experience, Employee Engagement and Insurance ERP.
Crum & Forster has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, UKG and Duck Creek Technologies.
Crum & Forster recently adopted applications including
Kong Konnect in 2023, FIS Integrated Payables in 2022 and Majesco CloudInsurer in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crum & Forster’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crum & Forster’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crum & Forster technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.