Cumberland Medical Center
421 S Main St,
Crossville, 38555, TN,
United States
Crossville, 38555, TN,
United States
1 931-484-9511
Healthcare
Cumberland Medical Center Technographics
Cumberland Medical Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cumberland Medical Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Cumberland Medical Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cumberland Medical Center has purchased the following applications: Wellsky Fastrack for Healthcare ERP in 2012, Monday.com Intuitive Scheduling for Online Meeting Scheduling in 2021, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cumberland Medical Center is running and its propensity to invest more and deepen its relationship with WellSky , Monday.com , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cumberland Medical Center revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cumberland Medical Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cumberland Medical Center Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| WellSky | Legacy | Wellsky Fastrack | Healthcare ERP | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Cumberland Medical Center deployed Wellsky Fastrack as its Healthcare ERP to consolidate patient, insurance, billing, and inventory workflows across its Medical Equipment Services operations. The implementation was positioned to centralize revenue cycle and clinical documentation tasks, linking front end verification with back end claims processing under the Wellsky Fastrack Healthcare ERP instance.
The Wellsky Fastrack deployment included conversion and stabilization of Patient, Insurance, and Inventory databases, and operationalized core modules for charge ticket entry, electronic and paper claims billing, payment posting, and denial follow up. Functional capabilities implemented supported insurance verification and authorization, pre admission chart audits for ICD 10 coding accuracy across record types, hospice and skilled nursing facility account billing, and routine responses to Medicare, Medicaid, Medicare Advantage, and workers compensation audits.
As part of the technical rollout the team led a database conversion from Meditech into Fastrack Healthcare Systems for patient, insurance, and inventory records, creating a single transactional repository for order entry and billing. Operational coverage focused on the Customer Service group within Medical Equipment Services in Crossville, Tennessee, and extended to claims and billing processes that interfaced with external payers and audit workflows.
Governance and operating model changes included maintaining a departmental policy and procedure manual, ongoing staff training on insurance guidelines and company policies, daily reconciliation of department deposits, maintenance of Medicare revalidation, and facility licensing and credentialing with commercial insurers. Cumberland Medical Center used Wellsky Fastrack to formalize billing, documentation, and credentialing processes while centralizing forms and recordkeeping for regulatory and payer compliance.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Monday.com | Legacy | Monday.com Intuitive Scheduling | Online Meeting Scheduling | Collaboration | n/a | 2021 | 2021 |
In 2021, Cumberland Medical Center implemented Monday.com Intuitive Scheduling for Online Meeting Scheduling on its public website to enable patient-facing appointment booking and basic front desk coordination. The deployment places Monday.com Intuitive Scheduling as the primary web-accessible booking interface, connecting patients to available time slots and intake forms while surfacing scheduler views for administrative staff.
Monday.com Intuitive Scheduling was configured to provide booking forms, time slot management, calendar availability views, and automated confirmation and reminder workflows consistent with Online Meeting Scheduling functional patterns. Configuration focused on template-driven appointment types, role based access for schedulers, and board or view layouts that separate patient bookings from internal resource allocation, enabling administrative teams to manage daily clinic schedules and block or release capacity.
Operational coverage emphasizes patient appointment booking and scheduling workflows across front desk and scheduling teams, with governance centered on standardized booking templates and role based permissions for clinically oriented calendar management. No implementation partner or specific system integrations are disclosed in public source materials, the observable implementation is web embedded and oriented toward patient intake and scheduling orchestration using Monday.com Intuitive Scheduling.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Cumberland Medical Center deployed Hotjar to instrument its public website, establishing a Customer Experience analytics capability for onsite behavioral insight and qualitative feedback collection. The implementation focused on page level session capture and visual heatmaps to support digital patient engagement and website optimization efforts.
Hotjar was implemented via a client side JavaScript snippet embedded across the site, configured for selective session recording, heatmaps, conversion funnels, and onsite feedback polls, reflecting standard Customer Experience functionality. Deployment included privacy and data sampling configurations to limit capture of form fields and potentially sensitive inputs, aligning operational controls with healthcare data sensitivity. Primary users were the digital marketing and patient experience teams, using Hotjar to add qualitative browsing context to existing quantitative analytics.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Cumberland Medical Center
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cumberland Medical Center Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cumberland Medical Center IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cumberland Medical Center digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cumberland Medical Center Technographics
Cumberland Medical Center is a Healthcare organization based in United States,
with around 600 employees and annual revenues of $70.0 million.
Cumberland Medical Center operates a diverse technology stack with applications such as
Wellsky Fastrack, Monday.com Intuitive Scheduling and Hotjar,
covering areas like Healthcare ERP, Online Meeting Scheduling and Customer Experience.
Cumberland Medical Center has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as WellSky, Monday.com and Contentsquare.
Cumberland Medical Center recently adopted applications including
Monday.com Intuitive Scheduling in 2021, Cloudflare CDN in 2020 and Hotjar in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cumberland Medical Center’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cumberland Medical Center’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cumberland Medical Center technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.