Darn Tough Vermont
364 Whetstone Drive,
Northfield, 5663, VT,
United States
Northfield, 5663, VT,
United States
1 877-327-6883
Retail
Darn Tough Vermont Technographics
Darn Tough Vermont Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Darn Tough Vermont and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Darn Tough Vermont employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Darn Tough Vermont has purchased the following applications: Block Afterpay for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Darn Tough Vermont is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , Google , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Darn Tough Vermont revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Darn Tough Vermont intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Darn Tough Vermont Tech Stack and Enterprise Applications
Darn Tough Vermont ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Darn Tough Vermont implemented Block Afterpay on its ecommerce website. Block Afterpay, installed as a Payment Processing solution, was embedded into the public checkout to provide buy now pay later installment payments and a customer-facing checkout widget on darntough.com.
The deployment integrated the Block Afterpay checkout flow with the site order capture and merchant settlement processes, and the implementation leveraged standard Payment Processing capabilities such as payment authorization, installment scheduling, and merchant reconciliation dashboards. Operational scope focused on online retail sales and impacted ecommerce operations, finance reconciliation, and customer service workflows for payment authorization and returns, with governance aligned to the ecommerce and finance teams for transaction monitoring and settlement oversight.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Darn Tough Vermont AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Darn Tough Vermont deployed Zendesk Chat on its public website. Zendesk Chat is being used as a Chatbots and Conversational AI application to support on-site customer engagement for the company’s e-commerce storefront and customer service channels.
The implementation centers on a web-embedded live chat widget configured for real-time customer interactions and common chat capabilities. Configuration work included proactive chat triggers, templated responses for repeat inquiries, basic routing rules to assign chats to available agents, and built-in session reporting that aligns with standard Chatbots and Conversational AI functional workflows.
Operationally the deployment is scoped to the consumer-facing website, where the chat interface is instrumented into product and support pages to capture pre-sale and post-sale queries. Governance and ownership rest with customer service and web operations teams, who maintain response templates, manage agent coverage, and monitor chat session logs for issue resolution patterns.
Rollout and day-to-day operations emphasize agent workflow orchestration and content governance for canned replies and trigger rules, reflecting common process reconfiguration when adding a chat channel to online retail operations. The narrative focuses on system architecture and operational coverage without claimed outcomes beyond the technical and organizational implementation details provided.
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Darn Tough Vermont Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Darn Tough Vermont implemented Microsoft 365 to support Collaboration across the organization. The deployment was positioned to serve core business functions including merchandising, e-commerce, operations, and customer service for the United States based, 300-employee retailer.
The Microsoft 365 implementation centers on standard collaboration capabilities, including Exchange Online for corporate email, SharePoint for content management, OneDrive for file synchronization, and Microsoft Teams for real-time communication, with centralized tenant administration and identity management within the Microsoft 365 environment. Public web assets reference Microsoft 365 on darntough.com, indicating the suite is surfaced in web-facing content or administrative workflows, and governance is oriented toward centralized admin controls, user provisioning, and content access policies to align collaboration across business functions.
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Darn Tough Vermont eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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Darn Tough Vermont CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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PR and Media Communication | CRM |
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2021 | 2021 |
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Darn Tough Vermont ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Darn Tough Vermont TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Darn Tough Vermont PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Darn Tough Vermont IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Darn Tough Vermont CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Darn Tough Vermont
| First Name | Last Name | Title | Function | Department | Phone | |
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Global Director Digital Commerce | Director | IT | |
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CIO | CXO | Finance | |
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eCommerce Marketplace Manager | Manager | Finance | |
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Apps Being Evaluated by Darn Tough Vermont Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Darn Tough Vermont IT executives and key decision makers. This section highlights Darn Tough Vermont's latest recorded technology evaluations, including Centric PLM for Product Lifecycle Management on 2026-05-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Darn Tough Vermont digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-05-20 | Darn Tough Vermont | Evaluated | Centric Software | Centric PLM | Product Lifecycle Management | PLM and Engineering |
FAQ - APPS RUN THE WORLD Darn Tough Vermont Technographics
Darn Tough Vermont is a Retail organization based in United States,
with around 300 employees and annual revenues of $60.0 million.
Darn Tough Vermont operates a diverse technology stack with applications such as
Block Afterpay, Zendesk Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Darn Tough Vermont has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Block (ex Square, Inc), Zendesk and Microsoft.
Darn Tough Vermont recently adopted applications including
Google Pay in 2021, Apple Pay in 2021 and Shopify Plus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Darn Tough Vermont’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Darn Tough Vermont’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Darn Tough Vermont technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.