Amsterdam, 1018,
Netherlands
De Key Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by De Key and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 De Key employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Key has purchased the following applications: ORTEC Service Planning for Field Service Management in 2020, Microsoft 365 for Collaboration in 2017, Blue Billywig Platform for Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Key is running and its propensity to invest more and deepen its relationship with ORTEC , Microsoft , Blue Billywig or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Key revenues, which have grown to $22.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Key intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ORTEC | Legacy | ORTEC Service Planning | Field Service Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, De Key implemented ORTEC Service Planning, a Field Service Management application to automate scheduling of tenant repair and maintenance work. De Key manages 34,000 residential units around Amsterdam, receives roughly 150 repair requests per day through its call center, and operates approximately 100 technicians, which defined the operational scale and throughput requirements for ORTEC Service Planning.
ORTEC Service Planning was configured to enable intake personnel to book appointments directly into the work schedule at the best available time slot, removing the need for constant cross-departmental coordination. The implementation leveraged ORTEC’s routing algorithm to calculate efficient technician routes and cluster assignments, and the solution supported appointment time windows precise enough to provide tenants with specific arrival times rather than morning or afternoon blocks.
The deployment was integrated with De Key’s existing information system to synchronize intake data and work orders, and it was extended with a customer-facing web portal for self-service appointment booking. Technicians received a Personal Digital Assistant integration that provided real-time schedule visibility and allowed live updates from the field. De Key also runs ORTEC WALS alongside ORTEC Service Planning to feed scenario and maintenance planning insights into operational scheduling.
Operational scope encompassed the call center, intake assistants, planners, and field technicians, centralizing scheduling and field orchestration under the Field Service Management application. Process changes reduced the manual practice of printing individual repair requests and placing them on technicians’ mailboxes, and they reduced the frequency of planner intake meetings by shifting assignment decisions into the application workflow.
Outcomes reported by De Key included a 20% increase in completed work assignments, reduced travel time and mileage leading to cost savings, improved supervisor visibility into schedules, and higher customer satisfaction driven by more accurate arrival times. These results reflect tighter automation of scheduling, route optimization, and the deployment of customer and technician interfaces supported by ORTEC Service Planning.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Billywig | Legacy | Blue Billywig Platform | Content Management | Content Management | n/a | 2023 | 2023 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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