De Rigo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by De Rigo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 De Rigo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Rigo has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Microsoft 365 for Collaboration in 2017, NFON Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Rigo is running and its propensity to invest more and deepen its relationship with Intuit , Microsoft , NFON or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Rigo revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Rigo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | x | 2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
|
2019 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NFON | Legacy | NFON Contact Center | Call Center | CRM | KLF Italia Italy | 2019 | 2020 |
In 2019, De Rigo decided to modernize its customer-service operations and selected NFON Contact Center in the Call Center category. The decision targeted De Rigo Vision in Italy and defined a program to consolidate telephony and extend multichannel customer engagement for customer-service and post-sales support functions.
The implementation deployed NFON's Ncontact Center to enable multichannel handling including Web and SMS, with planned Chat and WhatsApp channels, and to centralize approximately 300 extensions. Configuration work focused on multichannel routing and unified extension management to provide a consistent agent experience across channels and reduce telephony fragmentation.
Installation began in June 2020 with partner KLF Italia in Italy leading the rollout and technical deployment. Operational coverage emphasized customer-service teams and post-sales support, with the platform used to unify inbound handling and streamline agent queuing and call distribution across the consolidated estate.
The case study explicitly references Ncontact Center usage and reports outcomes tied to the implementation, including reduced telephony costs and improved post-sales support responsiveness. Governance and rollout followed a partner-led installation timeline beginning June 2020, aligning platform configuration with customer-service workflows and operational requirements.
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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