List of SugarCRM Customers
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Since 2010, our global team of researchers has been studying SugarCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SugarCRM for Customer Experience, CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SugarCRM for Customer Experience, CRM include: Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, Goldman Sachs, a United States based Banking and Financial Services organisation with 48300 employees and revenues of $53.51 billion, ACE Insurance, a United Kingdom based Banking and Financial Services organisation with 21000 employees and revenues of $36.40 billion, Gordon Food Service, a United States based Distribution organisation with 20000 employees and revenues of $23.00 billion, Politie, a Netherlands based Government organisation with 63000 employees and revenues of $21.00 billion and many others.
Contact us if you need a completed and verified list of companies using SugarCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The SugarCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Abena | Professional Services | 1300 | $300M | Denmark | SugarCRM | SugarCRM | Customer Experience,CRM | 2012 | n/a | Abena implemented SugarCRM in 2012 to centralize customer relationship management and to deliver a personalized user experience. The deployment emphasized Customer Experience,CRM capabilities, with configuration work focused on contact management, activity tracking, and configurable case workflows aligned to professional services processes. SugarCRM was designed and formatted to create a personalized system for Abena, with UI and workflow customization to reflect regional and role differences. In North America the SugarCRM instance is integrated with Sage MAS 90 and Star Ship, and it processes and tracks all orders through that order management chain. Integrations operate at the data and process layer to synchronize order status and shipping details between SugarCRM and Sage MAS 90 and Star Ship. Operational coverage centers on sales, order management, and customer service functions across Abena's North America operations, supported by configuration-driven workflows and role-based access governance to maintain consistency and data integrity. | |
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ABL Life Insurance Korea | Insurance | 900 | $400M | South Korea | SugarCRM | SugarCRM | Customer Experience,CRM | 2018 | n/a | In 2018, ABL Life Insurance Korea implemented SugarCRM. SugarCRM was deployed as the Customer Experience,CRM solution to centralize customer master data and formalize policyholder engagement across sales and service channels. The implementation targeted standardization of customer records, interaction histories, and case triage to support insurance distribution and service operations. The deployment included configuration of contact and account management, opportunity and pipeline tracking, case management, activity automation and campaign orchestration consistent with Customer Experience,CRM functional patterns. System configuration emphasized role based access controls, configurable workflow rules and automation for lead assignment and service SLA routing, aligning CRM workflows with insurance underwriting referral and post‑sale servicing processes. Data model adjustments were implemented to map insurance customer attributes to SugarCRM entities and to support reporting and operational reporting needs. Rollout covered IT, sales, customer service and distribution teams across South Korea with phased onboarding and business process alignment. Governance was administered through centralized IT ownership alongside business process owners who defined data stewardship, workflow approval paths and operational handoffs. The implementation established a core Customer Experience,CRM platform to manage customer engagement lifecycles and to enable subsequent extensions into adjacent operational processes. | |
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Aboitiz Equity Venture | Professional Services | 15451 | $5.5B | Philippines | SugarCRM | SugarCRM | Customer Experience,CRM | 2017 | n/a | In 2017, Aboitiz Equity Venture implemented SugarCRM as part of its Customer Experience,CRM portfolio to provide centralized customer relationship and case management across business units. Deployment and operational ownership were placed with the central Applications team based in Taguig Metro Manila, with the Applications Specialist role responsible for technical support and ongoing administration of SugarCRM. The implementation emphasized configuration and administration of SugarCRM alongside ServiceDesk Plus and Alfresco, covering standard CRM functional areas such as contact and account management, case and service workflows, and sales pipeline management. Configuration work included administration through the SugarCRM administration console, role and security model tuning, and workflow automation typical of Customer Experience,CRM deployments. Integration and infrastructure responsibilities included linking SugarCRM with custom Java and PHP web applications and managing database connectivity to MySQL, MSSQL and Oracle platforms. The technical environment required OS and web server administration on Linux and Windows, and operational web stacks including Apache, Nginx and IIS, to support both the CRM application and adjacent enterprise web applications. Governance and operational processes centered on coordinated change control with site administrators, vendor escalation for level 3 support, and application lifecycle activities managed by the Applications Specialist. The rollout and steady state operations were organized to support sales, customer service and account management functions across the enterprise, with documented responsibilities for deployment, support and vendor coordination for SugarCRM. | |
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Manufacturing | 2000 | $700M | United States | SugarCRM | SugarCRM | Customer Experience,CRM | 2017 | n/a |
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Banking and Financial Services | 21000 | $36.4B | United Kingdom | SugarCRM | SugarCRM | Customer Experience,CRM | 2007 | n/a |
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Professional Services | 110 | $20M | United Kingdom | SugarCRM | SugarCRM | Customer Experience,CRM | 2014 | n/a |
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Media | 10 | $1M | United States | SugarCRM | SugarCRM | Customer Experience,CRM | 2015 | n/a |
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Professional Services | 100 | $10M | United States | SugarCRM | SugarCRM | Customer Experience,CRM | 2019 | n/a |
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Healthcare | 5000 | $500M | India | SugarCRM | SugarCRM | Customer Experience,CRM | 2020 | n/a |
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Manufacturing | 166000 | $416.2B | United States | SugarCRM | SugarCRM | Customer Experience,CRM | 2018 | n/a |
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Buyer Intent: Companies Evaluating SugarCRM
- Toradex, a Switzerland based Manufacturing organization with 150 Employees
- STERIS Corporation, a Ireland based Life Sciences company with 16000 Employees
- Ampere Computing, a United States based Professional Services organization with 1300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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