Defence Science and Technology Group
Edinburgh Rd,
Adelaide, 5111, SA,
Australia
Adelaide, 5111, SA,
Australia
61 13 0033 3362
Aerospace and Defense
Defence Science and Technology Group Technographics
Defence Science and Technology Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Defence Science and Technology Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8995 Defence Science and Technology Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Defence Science and Technology Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, SAP SuccessFactors Employee Central for Core HR in 2019, Salesforce Service Cloud for Customer Support in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Defence Science and Technology Group is running and its propensity to invest more and deepen its relationship with SAP , HireRoad , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Defence Science and Technology Group revenues, which have grown to $535.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Defence Science and Technology Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Defence Science and Technology Group Tech Stack and Enterprise Applications
Defence Science and Technology Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | IBM Australia | 2019 | 2024 |
In 2019, Defence Science and Technology Group engaged IBM Australia to begin implementation of SAP S/4 HANA for ERP Financial functions as part of the Department of Defence enterprise resource planning program. The 2019 contract award moved the initiative into a build phase under a $128 million deal for tranche one, following an earlier design phase contract that began at $95 million and subsequently grew to $112 million.
The implementation centers on SAP S/4 HANA, using SAP’s Defence Forces and Public Security solution hosted on S/4 HANA cloud, with explicit configuration work described as aligning the system to an approved design. Functional coverage specified in program materials includes finance, logistics, procurement, engineering, maintenance and estate management, reflecting core ERP Financial and cross-functional enterprise resource workflows.
IBM Australia is identified as the systems integrator responsible for the build and rollout of tranche one, with the work scoped to configure SAP S/4 HANA and deliver capabilities to Defence personnel in accordance with program designs. Initial finance reporting capabilities were rolled out prior to the tranche one build, and the program documentation indicates a staged release plan where logistics and maintenance capability rollout was planned to commence in the second half of 2022 and complete by mid-2023.
Design and release governance is being executed at the tranche level, with the current contract covering configuration against approved designs and delivery to end users, while design work for subsequent tranches remains to be completed. The program is also accommodating changes introduced in later releases of SAP S/4 HANA as part of ongoing design work for future phases.
Program cost signals are explicit, with the build phase contract valued at $128 million and program commentary projecting the overall initiative could cost up to $1 billion over eight years. IBM secured the systems integrator role after a competitive procurement in July 2019, winning the engagement over Accenture, and the contractual scope emphasizes build, configuration and rollout rather than subsequent design decisions for future tranches.
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Defence Science and Technology Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Defence Science and Technology Group deployed SAP SuccessFactors Employee Central as a Core HR component within the Model Defence Organisation ERP Program Tranche one. The work was positioned alongside SAP-HR and planning for multiple tranches that included SAP SuccessFactors EC and Talent Suit, establishing Core HR as a foundational element of the future state HR architecture.
The implementation scope emphasized organisational structure and HR master data design, with explicit configuration of Enterprise Structure Elements, Org Management objects, Employee Mini Master, and a single Qualifications Catalogue. The SAP SuccessFactors Employee Central deployment was aligned with position and employee profile attributions for Manning and Personnel M&P and Logistics and Land Material Maintenance LLMM, and included configuration of work schedules and planned working time to integrate with MP&O processes.
Architecture and integrations were scoped to interoperate with SAP S/4 HANA HR and adjacent enterprise systems, with planned WorkCentre integration to EAM and FI/CO and Defence Model Organisation Force Element integrations. The programme executed data mapping between multiple source systems and the future state S/4 HANA HR and referenced a set of operational systems and tools including PMKeys, the client SAP system, MILIS, EPMS/IMS, ALM, BOX, SOLMAN, and the SAP MDO system as the reference model.
Governance and rollout activities concentrated on business process analysis, future state design, and structured workshop delivery, producing slide decks, single pager templates, playbacks and business process diagrams. The SAP-HR Functional Lead role drove alignment of use cases and value chains against SAP processes, and runbooks for Enterprise Structure, Org Management, and Employee Master Data to support staged tranches and operational integration in Canberra and Defence force element contexts.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Defence Science and Technology Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Service Cloud | Customer Support | CRM | n/a | 2008 | 2008 |
In 2008, Defence Science and Technology Group implemented Salesforce Service Cloud to centralize Customer Support operations. The initial deployment positioned Salesforce Service Cloud as the primary platform for intake and lifecycle management of support requests within the organisation.
The implementation configured core Customer Support capabilities including case management, a service console, knowledge management, workflow automation, SLA tracking and reporting. Salesforce Service Cloud was extended with automation rules for case assignment and escalation, and with custom objects and page layouts to capture defence specific support metadata.
Operational coverage incorporated internal support teams and technical stakeholders, consolidating requests from email, phone and web intake channels into unified agent queues. The deployment used the Service Console to support agent workflows and configured queue management and service level workflows for structured triage and resolution routing.
Governance established role based access controls, defined change control for configuration updates and formal incident triage workflows to align support processes with organisational procedures. The Defence Science and Technology Group Salesforce Service Cloud Customer Support implementation included centralized reporting and a unified record model for service interactions to support operational visibility and auditability.
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Defence Science and Technology Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Defence Science and Technology Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Defence Science and Technology Group
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Apps Being Evaluated by Defence Science and Technology Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Defence Science and Technology Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Defence Science and Technology Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Defence Science and Technology Group Technographics
Defence Science and Technology Group is a Aerospace and Defense organization based in Australia,
with around 8995 employees and annual revenues of $535.0 million.
Defence Science and Technology Group operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and Salesforce Service Cloud,
covering areas like ERP Financial, Core HR and Customer Support.
Defence Science and Technology Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Salesforce.
Defence Science and Technology Group recently adopted applications including
ServiceNow ITSM in 2021, HireRoad HR Recruit (ex Vacancy Filler) in 2020 and SAP S/4 HANA in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Defence Science and Technology Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Defence Science and Technology Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Defence Science and Technology Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.