Delmarva Power & Light Company
401 Eagle Run Road,
Newark, 19714, DE,
United States
Newark, 19714, DE,
United States
1 800-375-7117
Utilities
Delmarva Power & Light Company Technographics
Delmarva Power & Light Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delmarva Power & Light Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 961 Delmarva Power & Light Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delmarva Power & Light Company has purchased the following applications: Hitachi Ventyx Service Suite for Field Service Management in 2010, Adobe Connect for Audio Video and Web Conferencing in 2017, Microsoft SharePoint for Enterprise Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delmarva Power & Light Company is running and its propensity to invest more and deepen its relationship with Hitachi Vantara , Clean Power Research , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delmarva Power & Light Company revenues, which have grown to $78.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delmarva Power & Light Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delmarva Power & Light Company Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx Service Suite | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Delmarva Power & Light Company implemented Hitachi Ventyx Service Suite as its Field Service Management platform. The deployment emphasized mobile workforce enablement using the Ventyx Advantex and Service Suite mobile applications described in regulatory planning documents.
The implementation focused on field service workflows for service restoration and meter service work, aligning configuration with standard Field Service Management capabilities such as mobile work order dispatch, crew status tracking, and field data capture. Configuration and provisioning prioritized mobile application rollout and work orchestration for crews engaged in outage response and meter operations.
The system was already in place for field service personnel responsible for service restoration and meter service work across Delmarva Power operations. Pepco has been adopting the same MDS platform from Delmarva and is introducing Hitachi Ventyx Service Suite to its Customer Care workforce, extending the operational footprint from field crews into customer support functions.
Both Delmarva Power and Pepco planned upgrades to a newer software version in 2011 to 2012, indicating a staged upgrade and version management approach across the utilities. Rollout sequencing favored field-first deployment followed by Customer Care onboarding to align mobile field workflows with customer contact processes.
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Utilities Distribution Management | ERP Services and Operations |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Delmarva Power & Light Company implemented Adobe Connect as its Audio Video and Web Conferencing solution, using Adobe Connect on their website to host web-based sessions and public meeting access. The deployment emphasized web-embedded meeting instances that present to external audiences from Delmarva’s site, positioning the application to support customer-facing communications, remote training, and virtual town halls alongside internal collaboration needs.
Adobe Connect was configured to leverage standard platform capabilities for virtual meeting rooms, content sharing, recording, attendee chat, and role-based host controls, with persistent meeting rooms and scheduled session management used for recurring events. The Adobe Connect implementation focused on presentation pods, screen and document sharing workflows, session recording for on-demand playback, and attendee management functions consistent with Audio Video and Web Conferencing requirements.
Operational coverage centered on customer service, training, and public outreach teams, with governance oriented around meeting host assignment, access controls, and content moderation processes. The implementation and site embedding of Adobe Connect required coordination between web content owners and meeting administrators to manage session publication on delmarva.com and to standardize scheduling and moderation practices for external-facing conferences.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Delmarva Power & Light Company deployed Microsoft SharePoint as its Enterprise Content Management solution on its public website. Microsoft SharePoint was provisioned to centralize web content publishing and to provide enterprise document access and governance across the organization.
The implementation emphasized core Enterprise Content Management capabilities native to Microsoft SharePoint, including structured document libraries, metadata taxonomies, authoring and approval workflows, role-based permissions, and search configuration to surface published content. Configuration of site collections and managed navigation supported a web content management model for both public-facing pages and shared internal content, with the Microsoft SharePoint application name used as the primary content platform.
Governance was aligned to typical content operations, with site owners and content approvers defined to control publishing lifecycles and retention labeling consistent with an Enterprise Content Management deployment. The deployment scope focused on website content management and centralized document handling to support corporate communications and operational knowledge sharing under a single Microsoft SharePoint implementation.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Delmarva Power & Light Company
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Delmarva Power & Light Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delmarva Power & Light Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delmarva Power & Light Company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Delmarva Power & Light Company Technographics
Delmarva Power & Light Company is a Utilities organization based in United States,
with around 961 employees and annual revenues of $78.0 million.
Delmarva Power & Light Company operates a diverse technology stack with applications such as
Hitachi Ventyx Service Suite, Adobe Connect and Microsoft SharePoint,
covering areas like Field Service Management, Audio Video and Web Conferencing and Enterprise Content Management.
Delmarva Power & Light Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hitachi Vantara, Adobe Systems and Microsoft.
Delmarva Power & Light Company recently adopted applications including
Clean Power Research FleetView in 2023, Slack Connect in 2022 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delmarva Power & Light Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delmarva Power & Light Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delmarva Power & Light Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.