Mueang Nonthaburi, 11000,
Thailand
Department of Business Development Thailand Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Business Development Thailand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Department of Business Development Thailand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Business Development Thailand has purchased the following applications: Wisesight Warroom for Customer Engagement in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Business Development Thailand is running and its propensity to invest more and deepen its relationship with Wisesight or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Business Development Thailand revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Business Development Thailand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Wisesight | Legacy | Wisesight Warroom | Customer Engagement | CRM | n/a | 2025 | 2025 | In 2025, the Department of Business Development Thailand implemented Wisesight Warroom to deliver social-listening capabilities to DBD-registered online merchants. The engagement positions Wisesight Warroom within the Customer Engagement category to support public-sector e-commerce enablement across Thailand's merchant base. The Wisesight Warroom implementation focuses on social-listening and omnichannel monitoring modules, including real-time social data ingestion, topic and sentiment analysis, customizable dashboards, and alerting workflows for merchant insight. Configuration emphasized role-based access for merchant users and DBD analysts, and dashboard templates tailored for e-commerce signals, seller reputation monitoring, and merchant support workflows. Operational coverage extends to DBD business development units and registered online merchants throughout Thailand, with access provisioning tied to the Department of Business Development registration system to enroll sellers. Integrations were implemented to authenticate merchant eligibility and provision a free-tier offering for registered sellers, while DBD analysts leverage the platform for country-level market monitoring and seller assistance. Governance is managed by the Department of Business Development, which controls eligibility, access tiers, and oversight of merchant-facing analytics, embedding the Wisesight Warroom application into existing e-commerce enablement programs. The publicly announced engagement includes a free-tier access path for registered sellers, providing social-listening capabilities to support merchant insights without commercial licensing barriers. |
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