Diamond Cellar
6280 Sawmill Rd,
Dublin, 43017, OH,
United States
Dublin, 43017, OH,
United States
1 614-336-4545
Retail
Diamond Cellar Technographics
Diamond Cellar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Diamond Cellar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Diamond Cellar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Diamond Cellar has purchased the following applications: Affirm for Payment Processing in 2020, ARMS for Retail Management in 2014, Tidio Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Diamond Cellar is running and its propensity to invest more and deepen its relationship with Affirm , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Diamond Cellar revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Diamond Cellar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Diamond Cellar Tech Stack and Enterprise Applications
Diamond Cellar ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Affirm | Legacy | Affirm | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Diamond Cellar implemented Affirm for Payment Processing on its public website. The implementation places Affirm within the e-commerce checkout flow to surface buy now pay later and installment payment options to online customers.
Affirm was embedded as the checkout payment method and configured to handle payment authorization, customer financing selection, and transaction tokenization. The deployment relies on a web checkout widget and client-side integration to present financing choices, with server-side capture of authorization tokens and transaction records to support order processing.
Operational ownership is aligned to Diamond Cellar's e-commerce and finance functions, who manage order payment reconciliation and customer billing inquiries through Affirm's merchant interface. The scope is focused on online retail sales through the corporate website, with Affirm serving as the Payment Processing provider for customer-facing checkout and merchant settlement workflows.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Diamond Cellar ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Advanced Retail Management Systems | Legacy | ARMS | Retail Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Diamond Cellar implemented ARMS as its core ERP for Retail to centralize store operations, sales workflows, and service processes. The deployment focused on supporting retail business functions used by sales associates and store service staff, aligning ARMS with point of sale and customer-facing operational needs at the retail location.
The ARMS implementation emphasized modules and capabilities typical for an ERP for Retail, including point of sale workflows, inventory management and restocking processes, customer profile management, and repair job tracking for current and past service work. Daily operations documented in the implementation included multi line telephone system operation, detailed data entry of customer profile cards and repair job locations, and administrative use of Microsoft Word, Excel and Outlook alongside ARMS for communications and record keeping. Governance and rollout concentrated on frontline operational procedures and role based use by sales associates and service staff, with process adoption centered on ensuring the store runs smoothly while enabling sales associates to focus on client engagement.
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Diamond Cellar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Diamond Cellar implemented Tidio Live Chat on its public website. Diamond Cellar uses Tidio Live Chat as a Chatbots and Conversational AI application to handle on-site customer inquiries, pre purchase questions, and conversational commerce support for its e-commerce channel.
The deployment is an embedded website chat widget that connects to the vendor's cloud based SaaS console, providing a live agent interface alongside automated chatbot workflows. Functional capabilities typical for this type of implementation include real time chat routing, templated automated responses, visitor session context and lead capture for follow up. Operational scope centers on the e-commerce and customer service functions supporting the Diamond Cellar website, with configuration focused on web sessions and customer facing workflows.
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Diamond Cellar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Diamond Cellar eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2016 | 2016 |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Diamond Cellar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Diamond Cellar PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Diamond Cellar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Diamond Cellar
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Diamond Cellar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Diamond Cellar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Diamond Cellar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Diamond Cellar Technographics
Diamond Cellar is a Retail organization based in United States,
with around 80 employees and annual revenues of $15.0 million.
Diamond Cellar operates a diverse technology stack with applications such as
Affirm, ARMS and Tidio Live Chat,
covering areas like Payment Processing, Retail Management and Chatbots and Conversational AI.
Diamond Cellar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Affirm, Advanced Retail Management Systems and Tidio.
Diamond Cellar recently adopted applications including
Apple Pay in 2021, Google Pay in 2021 and Signifyd in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Diamond Cellar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Diamond Cellar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Diamond Cellar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.