AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Dien May Kim Long Phat Tech Stack and Enterprise Applications

Dien May Kim Long Phat AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Dien May Kim Long Phat CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Telecommunications Services Legacy WebCall Call Center CRM n/a 2020 2020
In 2020, Dien May Kim Long Phat deployed WebCall on its website. The deployment uses WebCall as a Call Center solution embedded in the site to capture inbound customer voice interactions and click to call requests from online product pages. The retailer operates in Vietnam with approximately 15 employees, and the WebCall instance functions as the primary customer contact layer for online inquiries and store support. WebCall is configured as a web embedded telephony widget that routes calls to local service representatives and sales staff. Call Center functional capabilities implemented include real time agent console access, automatic call distribution tied to online contact points, and session logging for follow up, implemented at the storefront level without named third party system integrations. Operational coverage is focused on the company website in Vietnam and it impacts customer service and sales workflows, with governance and rollout kept internal and proportionate to a small retail organization.
Customer Experience CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2021 2021
Tag Management CRM 2020 2020

IT Decision Makers and Key Stakeholders at Dien May Kim Long Phat

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Dien May Kim Long Phat Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dien May Kim Long Phat IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dien May Kim Long Phat digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Dien May Kim Long Phat Technographics
Dien May Kim Long Phat is a Retail organization based in Vietnam, with around 15 employees and annual revenues of $2.0 million.
Dien May Kim Long Phat operates a diverse technology stack with applications such as Tawk.to and WebCall, covering areas like Chatbots and Conversational AI and Call Center.
Dien May Kim Long Phat has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to and Digital Telecommunications Services.
Dien May Kim Long Phat recently adopted applications including Hotjar in 2021, Mouseflow in 2021 and Intuit Mailchimp in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Dien May Kim Long Phat’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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