Dignity Health
185 Berry Street, Suite 200,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-438-5500
Healthcare
Dignity Health Technographics
Dignity Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dignity Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55000 Dignity Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dignity Health has purchased the following applications: SAP Concur Expense for Expense Management in 2016, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2015, Cognizant TriZetto QNXT for Core Admin Processing System in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dignity Health is running and its propensity to invest more and deepen its relationship with SAP , iCIMS , Recruitics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dignity Health revenues, which have grown to $16.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dignity Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dignity Health Tech Stack and Enterprise Applications
Dignity Health ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2016 | 2016 |
In 2016 Dignity Health implemented SAP Concur Expense to establish centralized Expense Management across newly acquired clinic units and existing ambulatory operations. The deployment focused on supporting clinical staff and managers during mergers and acquisitions while enabling standardized expense reporting and travel expense workflows using the Concur Travel Expense Reports application.
SAP Concur Expense configuration centered on expense report capture, policy enforcement, and administrator controls, with dedicated demo and production environments used for routine auditing, monitoring, testing and maintenance. System administration documentation, formal test procedures and knowledge base articles were developed and maintained to support continuity of service and to record test outcomes and ongoing rectification activities.
The implementation included integration work with other information communication technology systems to align expense processes with broader operational tooling, while support and training responsibilities spanned ambulatory clinic teams and newly integrated Dignity Clinics. Operational coverage emphasized hands-on testing of production and demo updates and ongoing maintenance of the ambulatory side system alongside expense tooling to ensure consistent operational behavior.
Governance included structured training and change management, with WebEx and classroom sessions delivered for New Employee Orientation and targeted user groups, and a mandate to produce action plans, communication packages, performance measurement tools, and updated training materials after Go-Live. Staff accountability extended to recommending performance improvements and maintaining best practice documentation to sustain Concur administration and user support.
|
Dignity Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Dignity Health deployed iCIMS Recruit Applicant Tracking System as its Applicant Tracking System and exposed the platform via the public careers portal at https://careers-dignityhealth.icims.com/. The implementation was centered on web-based candidate intake and job posting workflows, consolidating application capture through the iCIMS Recruit career site presence.
The iCIMS Recruit Applicant Tracking System installation established standard ATS capabilities including job requisition publishing, candidate application management, resume parsing, configurable hiring workflows, and compliance-oriented data capture. Configuration emphasized career site integration so job listings and application forms were embedded on Dignity Health web pages, routing candidate records into iCIMS Recruit for recruiter review and tracking. Governance focused on centralized recruiting workflows and role-based access for talent acquisition teams, enabling standardized screening stages and maintained audit trails.
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2018 | 2018 |
|
Dignity Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto QNXT | Core Admin Processing System | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Dignity Health implemented Cognizant TriZetto QNXT as its Core Admin Processing System. The deployment was scoped to Dignity Health Plan operations to centralize benefits administration and claims processing for commercial and Medicaid lines of business.
Configuration work in QNXT 5.7 focused on Commercial and Medicaid benefits setup and contract configuration, with business analysts driving rule entry and product mapping. The implementation included claims adjudication workflows for CMS 1500s and UB-04 claim forms and targeted edit resolution for pended claims tied to contract rules.
Operational coverage emphasized claims, benefits and contract management teams within Dignity Health Plan, with QNXT 5.7 configured to execute benefit determination, rule-based adjudication, and contract-specific edits as part of standard claims processing. The Cognizant TriZetto QNXT deployment was used to instrument policy and benefit logic directly into adjudication pipelines and to consolidate contract terms for downstream claims resolution.
Governance and process changes centered on business analyst led configuration and a structured edit resolution workflow to manage pended claims, aligning contract configurations with claims adjudication steps. Ongoing configuration and adjudication responsibilities remained with Dignity Health Plan claims and benefits functions, emphasizing operational ownership of contract and edit rule maintenance.
|
|
|
|
|
Core Admin Processing System | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2016 | 2016 |
|
|
|
|
|
Revenue Cycle Management | ERP Services and Operations |
|
2013 | 2013 |
|
Dignity Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2010 | 2018 |
|
Dignity Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2013 | 2014 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
|
Dignity Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Document Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Web Content Management | Content Management |
|
2017 | 2017 |
|
Dignity Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2017 | 2017 |
|
|
|
|
|
CRM | CRM |
|
2016 | 2016 |
|
|
|
|
|
CRM, Donor and Fundraising Management | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Dignity Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2025 | 2025 |
|
Dignity Health Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sourcing | Procurement |
|
2018 | 2018 |
|
Dignity Health SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2016 | 2016 |
|
|
|
|
|
Incentive Compensation Management | SPM |
|
2018 | 2018 |
|
Dignity Health TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2016 |
|
Dignity Health PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
Dignity Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2021 | 2021 |
|
Dignity Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Dignity Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dignity Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dignity Health IT executives and key decision makers. This section highlights Dignity Health's latest recorded technology evaluations, including Conifer Health for Healthcare ERP on 2026-03-06, DailyPay for Earned Wage Access on 2026-03-05, and Cedar Gate EZ-CAP for Core Admin Processing System on 2025-12-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dignity Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dignity Health Technographics
Dignity Health is a Healthcare organization based in United States,
with around 55000 employees and annual revenues of $16.00 billion.
Dignity Health operates a diverse technology stack with applications such as
SAP Concur Expense, iCIMS Recruit Applicant Tracking System and Cognizant TriZetto QNXT,
covering areas like Expense Management, Applicant Tracking System and Core Admin Processing System.
Dignity Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, iCIMS and Cognizant.
Dignity Health recently adopted applications including
ServiceNow ITSM in 2025, Google Workspace (Formerly Google G-Suite) in 2021 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dignity Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dignity Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dignity Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.