Dothan Utility Services
126 N Saint Andrews Street,
Dothan, 36303, AL,
United States
Dothan, 36303, AL,
United States
1 334-615-3000
Government
Dothan Utility Services Technographics
Dothan Utility Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dothan Utility Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 920 Dothan Utility Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dothan Utility Services has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management in 2021, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dothan Utility Services is running and its propensity to invest more and deepen its relationship with Oracle , Exceleron , Neptune Technology Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dothan Utility Services revenues, which have grown to $269.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dothan Utility Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dothan Utility Services Tech Stack and Enterprise Applications
Dothan Utility Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | ESC Partners | 2021 | 2022 |
In 2021 Dothan Utility Services initiated a city wide deployment of Oracle Cloud ERP under the ERP Financial category, engaging ESC Partners and Oracle to consolidate municipal systems onto Oracle Cloud Applications. The implementation was positioned as a unified cloud program to centralize Utilities, Public Works and Administrative back office functions across the City of Dothan, Alabama.
The technical footprint includes Oracle Fusion Cloud Enterprise Resource Planning as the core financial and back office layer alongside Oracle Utilities Customer Cloud Service, Oracle Utilities Work and Asset Cloud Service, Oracle Field Service and Oracle Public Sector Compliance and Regulation. Functional capabilities implemented or forecasted include utilities customer management, work and asset management, field service automation, financials and administrative workflows, simplified digital permitting and expanded employee self service.
The program executed a migration from NaviLine Central Square to Oracle Cloud Applications and was scoped as a city wide cloud consolidation project covering utilities, public works, permitting offices and administrative departments, with engagement touchpoints for businesses, builders and developers. ESC Partners served as the systems integrator and worked hand in hand with City staff and Oracle, with a project kickoff in July 2021 and a planned 30 month implementation timeline.
Governance and rollout relied on ESC Partners proprietary implementation methodology and change management practices to coordinate cross departmental workflows and improve management visibility by consolidating systems onto a single cloud platform. The engagement was budgeted at approximately $12M and explicitly targets improved citizen experience, elevated utilities customer services, reduced outage response times, improved field services functionality and streamlined digital services including permitting and employee self service.
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ERP Financial | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2018 | 2018 |
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Dothan Utility Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Dothan Utility Services implemented Oracle Utilities Work and Asset Management (WAM) as part of a citywide move to Oracle Cloud applications. The deployment targets Enterprise Asset Management requirements across Utilities, Public Works, and Administrative Back Office functions to unify asset lifecycle and work management under a single cloud platform.
The Oracle Utilities Work and Asset Management implementation was configured to support core EAM capabilities including work order management, asset registry and lifecycle tracking, preventive maintenance scheduling, field workforce coordination, and inventory control. The project team aligned WAM configuration to municipal workflows for outage response and field services, and reused Oracle Field Service for mobile scheduling and dispatch workflows to extend work execution into the field.
Integrations were defined with other Oracle Cloud modules explicitly included in the program, including Oracle Fusion Cloud Enterprise Resource Planning, Oracle Utilities Customer Cloud Service, Oracle Field Service, and Oracle Public Sector Compliance and Regulation, creating a unified application fabric on Oracle Cloud. ESC Partners collaborated with city staff and Oracle on the cloud architecture and a consolidated deployment plan spanning approximately 30 months and funded as a $12 million program.
Governance emphasized vendor and municipal collaboration, with ESC Partners leading implementation services and change management using its proprietary methodology alongside city IT leadership. Operational scope covers citywide utilities operations, public works field crews, permitting and developer engagement, and employee self service, with expected outcomes stated as improved customer experience, faster outage response, simplified digital permits processing, and consolidated system visibility across municipal functions.
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Enterprise Asset Management | ERP Services and Operations |
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2021 | 2021 |
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Enterprise Asset Management | ERP Services and Operations |
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2021 | 2022 |
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Field Service Management | ERP Services and Operations |
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2021 | 2021 |
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Field Service Management | ERP Services and Operations |
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2021 | 2021 |
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Utilities ERP | ERP Services and Operations |
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2018 | 2018 |
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Dothan Utility Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Dothan Utility Services began using Microsoft 365 for Collaboration. Public source code on the Dothan website indicates Microsoft 365 artifacts are present, confirming that Microsoft 365 is used on their website. The deployment reflects a cloud first SaaS tenant approach providing core Collaboration capabilities such as email, browser based document management, shared team workspaces, and real time collaboration tools consistent with collaboration platform workflows. This configuration supports municipal staff collaboration across departments and office locations.
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Collaboration | Collaboration |
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2019 | 2019 |
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Dothan Utility Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2013 | 2013 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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CRM | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2021 | 2021 |
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Dothan Utility Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Dothan Utility Services PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2020 | 2020 |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2020 | 2020 |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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Dothan Utility Services TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Dothan Utility Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Dothan Utility Services
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director-Treasurer | Director | Finance | |
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Assistant Finance Director | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Accountant | Manager | Finance | |
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Accountant | Manager | Finance | |
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Accountant | Manager | Finance | |
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Information Technology Director | Director | IT | |
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Purchasing Agent | Manager | Procurement | |
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IT Business Analyst | Manager | IT | |
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Accountant | Manager | Finance | |
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Utilities Director | Director | Operations | |
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Utility Collection Manager | Manager | Finance | |
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Assistant Director - Electric Operations | Director | Operations | |
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Assistant Director - Water Operations | Director | Operations | |
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Apps Being Evaluated by Dothan Utility Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dothan Utility Services IT executives and key decision makers. This section highlights Dothan Utility Services's latest recorded technology evaluations, including Dynata Insights Platform for Data Management Platform on 2024-10-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dothan Utility Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-11 | Dothan Utility Services | Evaluated | Dynata | Dynata Insights Platform | Data Management Platform | CRM |
FAQ - APPS RUN THE WORLD Dothan Utility Services Technographics
Dothan Utility Services is a Government organization based in United States,
with around 920 employees and annual revenues of $269.0 million.
Dothan Utility Services operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Utilities Work and Asset Management (WAM) and Microsoft 365,
covering areas like ERP Financial, Enterprise Asset Management and Collaboration.
Dothan Utility Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Microsoft.
Dothan Utility Services recently adopted applications including
Oracle Cloud ERP in 2021, Oracle Cloud ERP in 2021 and Oracle Utilities Work and Asset Management (WAM) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dothan Utility Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dothan Utility Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dothan Utility Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.