DSI Global
1201 Walnut St. Suite 1100,
Kansas City, 64106, MO,
United States
Kansas City, 64106, MO,
United States
1 816-416-5000
Professional Services
DSI Global Technographics
DSI Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DSI Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 DSI Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DSI Global has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DSI Global is running and its propensity to invest more and deepen its relationship with Oracle , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DSI Global revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DSI Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DSI Global Tech Stack and Enterprise Applications
DSI Global ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2016 |
In 2015, DSI Global implemented Oracle NetSuite ERP as its ERP Financial system, deploying NetSuite OneWorld with an administrator-led model to centralize core financial and operational processes. The implementation was positioned to support an 800 person professional services organization and focused on user access management, data quality controls, and workflow automation across finance, contracts, sales and support.
Configuration work centered on the NetSuite OneWorld environment and the Vertical Contracts Module, where DSI Global created custom segmentation, fields and processes to track contract eligibility for technical support and upsell opportunities. The team built complex saved searches and reports for use in sub-lists and dashboards to surface actionable data, implemented complex billing schedules that generate transaction-specific language on the fly, and designed advanced PDF templates using Freemarker to produce signature-ready contract documents directly from Oracle NetSuite ERP.
Named integrations include DocuSign for electronic signature orchestration and Paystand for click-to-pay invoice and statement payments, each integrated to streamline business flows and reduce manual document handling. Operational coverage extended across finance, sales, contracts, marketing and customer support, supported by data uploads, custom records for training, work orders, statements of work and registrations, and an intranet to document customizations and optimize change management.
Governance and process change were led by the NetSuite administrator working with key stakeholders to manage user access, training and ongoing data hygiene, and to implement a structured lead follow up process for marketing campaigns with ROI reporting. Outcomes reported by the team include drastically reduced time spent preparing signing and filing documents back into NetSuite and improved turnaround on order processing, which allowed DSI Global to recognize revenue dramatically faster.
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DSI Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, DSI Global deployed Hubspot Live Chat on its corporate website. DSI Global implemented Hubspot Live Chat as a Chatbots and Conversational AI solution to provide real time customer engagement, on-site lead capture, and initial support triage through embedded conversational entry points.
The implementation centers on the Hubspot Live Chat widget and conversational flows, with configuration for canned responses, contact capture fields, chat transcripts, and business hour routing to align with DSI Global's client engagement workflows. Conversations are routed into a centralized conversation inbox for follow up by marketing and sales teams, establishing an on-site conversational layer that supports customer facing functions and website touchpoints.
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DSI Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, DSI Global implemented Cisco Webex Meetings on their website. Cisco Webex Meetings serves as the company's Audio Video and Web Conferencing platform, deployed to support external client meetings and remote professional services delivery. The implementation is surfaced through the corporate website to provide web-based join workflows for external participants and to centralize virtual session access.
Functionally the Cisco Webex Meetings deployment emphasizes meeting scheduling, video and audio conferencing, screen sharing, participant management and session recording, aligned to client engagement and delivery teams. Operational scope covers client-facing sales, professional services delivery and distributed internal collaboration across the United States workforce. Governance includes standardized meeting templates, role-based host controls and centralized provisioning of meeting licenses to maintain consistent meeting behavior across teams.
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Collaboration | Collaboration |
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2017 | 2017 |
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DSI Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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DSI Global ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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DSI Global TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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DSI Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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DSI Global CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DSI Global
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Senior Vice President, Global Sales | VP | Sales | |
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VP Operations | VP | Operations | |
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CFO | CXO | Finance | |
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Senior Accountant | Manager | Finance | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by DSI Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DSI Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DSI Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DSI Global Technographics
DSI Global is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $110.0 million.
DSI Global operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
DSI Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and Cisco Systems.
DSI Global recently adopted applications including
6sense Account Engagement Platform in 2023, FreshDesk Customer Support in 2023 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DSI Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DSI Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DSI Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.