Dunkin
130 Royall Street,
Canton, 2021, MA,
United States
Canton, 2021, MA,
United States
1 781-737-3000
Leisure and Hospitality
Dunkin Technographics
Dunkin Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunkin and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250000 Dunkin employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunkin has purchased the following applications: Excelforce HR for Core HR in 2021, Cloud Tenants POS Select for Point Of Sale in 2017, Tango Predictive Analytics for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunkin is running and its propensity to invest more and deepen its relationship with Excelforce , Jolt Software , Chattr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunkin revenues, which have grown to $14.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunkin intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunkin Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Excelforce | Legacy | Excelforce HR | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Dunkin implemented Excelforce HR to provide Core HR and payroll HCM services for Dunkin US operations. The deployment centralized employee records, onboarding and payroll processing into a single vendor-delivered HR platform, positioning Excelforce HR as the Core HR system supporting HR and payroll functions for the company in the United States.
The implementation focused on Core HR and payroll capabilities, standardizing employee master data, onboarding workflows and payroll processing across US stores and corporate HR teams. Governance was centralized to enforce consistent data capture and payroll processing cadence, and operational scope covered HR, payroll, talent acquisition and store-level administrative functions. The engagement explicitly targeted reduction of administrative overhead through consolidation of records and automated onboarding and payroll routines.
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloud Tenants | Legacy | Cloud Tenants POS Select | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Dunkin implemented Cloud Tenants POS Select to support Point Of Sale operations. The implementation is recorded in Fourgen and Cloud Tenants client listings under restaurants and food chains, and those listings suggest Cloud Tenants POS Select was deployed for restaurant point-of-sale and outlet management in Pakistan.
Cloud Tenants POS Select was used in a restaurant POS context, consistent with vendor materials that describe transaction processing, menu and order entry workflows, payment capture and receipt handling, shift and cash controls, and outlet-level reporting. These modules reflect common Point Of Sale capabilities configured for high-frequency retail food service, and the narrative here infers POS Select was applied to those functional areas based on product positioning.
Operational coverage emphasized store level and outlet management, affecting cashier workflows, order entry, and outlet operations. Governance elements inferred from typical restaurant POS rollouts include standardized cashier procedures, cash reconciliation and outlet reporting processes, and centralized transaction visibility for regional operations, while no named third-party integrations are documented in the public client listing.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tango | Legacy | Tango Predictive Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
In 2014 Dunkin deployed Tango Predictive Analytics to centralize forecasting and site reporting across its United States franchise network. The implementation start year is estimated from Tango case materials referencing 2014 performance metrics.
Tango Predictive Analytics was configured to run predictive forecasting models and to generate automated site reports, consolidating site level metrics into a centralized reporting layer. As an Analytics and BI application it supported scheduled model execution and rapid report generation, which reduced forecast runtimes from an hour to seconds.
The deployment covered franchise operations and site reporting workflows, enabling franchise development teams to evaluate relocations and openings with standardized forecasts. Case materials highlight faster site reports, streamlined franchise development, and concrete lift from relocations as operational outcomes tied to the system.
Reporting governance was centralized to standardize forecasting inputs and reporting cadence across the network, aligning site reporting, development, and operational planning processes. According to Tango, the implementation produced thousands of hours in annual time savings by accelerating forecast runtimes and report production, and delivered faster site reports for franchise stakeholders.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2025 | 2025 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Online Food Ordering System | eCommerce |
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2012 | 2012 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2005 | 2005 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Dunkin
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dunkin Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dunkin IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dunkin digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dunkin Technographics
Dunkin is a Leisure and Hospitality organization based in United States,
with around 250000 employees and annual revenues of $14.10 billion.
Dunkin operates a diverse technology stack with applications such as
Excelforce HR, Cloud Tenants POS Select and Tango Predictive Analytics,
covering areas like Core HR, Point Of Sale and Analytics and BI.
Dunkin has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Excelforce, Cloud Tenants and Tango.
Dunkin recently adopted applications including
Microsoft 365 in 2025, Chattr Recruiting Chatbot in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dunkin’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dunkin’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dunkin technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.