Dallas, 75204-1271, TX,
United States
Dunn Sheehan Technographics
Dunn Sheehan Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunn Sheehan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3 Dunn Sheehan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunn Sheehan has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020, Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunn Sheehan is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Client Chat Live , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunn Sheehan revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunn Sheehan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunn Sheehan Tech Stack and Enterprise Applications
Dunn Sheehan AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Dunn Sheehan implemented LiveChat on its public website. The deployment uses LiveChat in the Chatbots and Conversational AI category to deliver an embedded web chat interface for client engagement and lead capture. The architecture is a site embedded widget connecting visitor sessions to agent consoles, reflecting a lightweight deployment suitable for a three person professional services firm.
Configuration emphasizes real time messaging, canned responses, chat transcripts and an offline contact form, features typical of the Chatbots and Conversational AI category. Operational coverage aligns with business development and client services functions, with staff accountable for handling inbound chats, maintaining response templates and simple routing rules to manage availability. LiveChat serves as the central application linking Dunn Sheehan, LiveChat, Chatbots and Conversational AI to website based client engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Dunn Sheehan Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Dunn Sheehan deployed Microsoft 365 as its Collaboration platform for core business operations. The firm is a United States professional services company with three employees and references Microsoft 365 usage on its public website.
The implementation centers on cloud-hosted collaboration tooling within Microsoft 365, with deployment likely leveraging Exchange Online for email, SharePoint Online for managed site content and document libraries, OneDrive for individual file storage, and Microsoft Teams for synchronous collaboration. The architectural pattern is consistent with a single-tenant Microsoft 365 cloud tenancy and centralized identity for a very small headcount, supporting business functions such as client correspondence, document management, and internal coordination. Governance and process specifics are not published, rollout scope is limited to the firm’s small office operational footprint, and operational coverage aligns with professional services workflows. The relationship is Dunn Sheehan Microsoft 365 Collaboration for core internal communication and document workflow.
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Dunn Sheehan Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Packet Tide | Legacy | Packet Tide ExpressionEngine CMS (ex EllisLab) | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Dunn Sheehan deployed Packet Tide ExpressionEngine CMS (ex EllisLab) as the platform for its public website. The implementation places Packet Tide ExpressionEngine CMS squarely in the Web Content Management category and serves as the primary system for website content publishing and corporate marketing collateral management for the small professional services firm.
The implementation emphasizes template driven publishing and channel based content modeling typical of the Web Content Management category, using ExpressionEngine templates, entry authoring flows, and built in asset management to structure pages, case studies, and service information. Governance is aligned to a small internal editorial model, with role based authoring and simple approval patterns to support ongoing content updates and site maintenance by Dunn Sheehan staff.
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Dunn Sheehan IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Dunn Sheehan
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Dunn Sheehan Executives
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