Dusters Total Solutions Services
#332/1, Corporate Miller, 3rd Floor, Thimmaiah Road, Vasanth Nagar,
Bengaluru, 560052,
India
Bengaluru, 560052,
India
91 90 049 96868
Professional Services
Dusters Total Solutions Services Technographics
Dusters Total Solutions Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dusters Total Solutions Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35000 Dusters Total Solutions Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dusters Total Solutions Services has purchased the following applications: Ramco ERP for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dusters Total Solutions Services is running and its propensity to invest more and deepen its relationship with Ramco Systems , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dusters Total Solutions Services revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dusters Total Solutions Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dusters Total Solutions Services Tech Stack and Enterprise Applications
Dusters Total Solutions Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ramco Systems | Legacy | Ramco ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Dusters Total Solutions Services implemented Ramco ERP as an ERP Financial system using the Ramco cloud ERP platform to centralize financial and contract accounting processes. The Ramco ERP deployment targeted business development and finance functions and was configured to support PAN India operations, commercial, supply chain and operations teams. Dusters Total Solutions Services used Ramco ERP as an ERP Financial application to unify contract lifecycle and billing workflows with business development pipeline reporting.
Configuration focused on contract and site document creation, invoice generation for new sites, and auditing of contractual revenue versus billed revenue. The implementation incorporated vendor onboarding and compliance workflows, including vendor registration, due diligence questionnaires, RTGS/NEFT payment handling, pre-qualification and RFI documentation, EMD and solvency certificate tracking. Reporting capabilities were extended to MIS creation for sales pipeline, profitability and actual versus contracted revenues, and periodical GCM profitability computations used in training for sales and operations teams.
Operational integration included synchronizing pipeline data with the SalesMaxx application for timely reporting to leadership and coordinating with operations to create site and contract records inside the Ramco cloud ERP platform. Cross-functional process orchestration linked commercial, supply chain and finance teams to the same record set in Ramco ERP, enabling approvals and document flows to be visible to senior approvers. Approval routing and escalation involved management committee members such as the President operations, CFO, JMD and MD for commercial proposal signoffs.
Governance and workflow changes emphasized standardized vendor documentation, embedded compliance checks and automated Business Development reporting across PAN India. The program included structured induction and periodic training on Excel based workflows and GCM profitability routines to orient sales and operations on prevailing trends, and established auditing checkpoints for contractual revenue recognition and billing processes within Ramco ERP.
|
Dusters Total Solutions Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Dusters Total Solutions Services implemented Zendesk Chat on its public website. The deployment uses Zendesk Chat, in the Chatbots and Conversational AI category, to deliver web-based conversational engagement and capture customer inquiries through an embedded site widget.
Configuration centered on the Zendesk Chat web widget, agent workspace functionality, canned responses, routing rules, chat transcript capture, and pre-chat qualification forms. Zendesk Chat was embedded into key site pages, availability windows and queue routing were configured for an internal agent pool, and automated greetings were used to triage inbound sessions.
Operational scope is the customer-facing website channel, supporting customer service and customer engagement functions. Governance focused on agent access controls, chat handling workflows and escalation rules tied to business function owners, aligning conversational handling with existing service processes.
|
Dusters Total Solutions Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Dusters Total Solutions Services implemented Microsoft 365 to provide enterprise Collaboration capabilities across the organization. The company's public website indicates use of Microsoft 365 as part of its Collaboration stack, confirming the vendor and application name in a customer-facing context.
The implementation centers on Microsoft 365 core functional modules, including cloud email and calendaring, team chat and meetings, document management and site collaboration, cloud file storage, and the Office productivity suite, reflecting standard Collaboration functionality. Configuration work would align to centralized tenancy models, user provisioning, shared site collections for team collaboration, and policy-driven content controls to support those modules.
Operational scope is enterprise-wide, intended to support collaboration across professional services delivery, operations, sales, and corporate functions for an organization with 35,000 employees and global delivery footprints. The deployment model aligns with cloud-hosted Collaboration services and centralized administration for cross-departmental collaboration.
Governance emphasis includes centralized access controls, content lifecycle and retention policies, and compliance-oriented workflows under IT and enterprise administration oversight. Microsoft 365 is positioned as the primary Collaboration layer for daily productivity, document sharing, and team coordination within Dusters Total Solutions Services.
|
Dusters Total Solutions Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
Dusters Total Solutions Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Dusters Total Solutions Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Dusters Total Solutions Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dusters Total Solutions Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dusters Total Solutions Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dusters Total Solutions Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dusters Total Solutions Services Technographics
Dusters Total Solutions Services is a Professional Services organization based in India,
with around 35000 employees and annual revenues of $3.00 billion.
Dusters Total Solutions Services operates a diverse technology stack with applications such as
Ramco ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Dusters Total Solutions Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ramco Systems, Zendesk and Microsoft.
Dusters Total Solutions Services recently adopted applications including
Zendesk Chat in 2022, Zendesk Service in 2022 and Amazon SES in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dusters Total Solutions Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dusters Total Solutions Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dusters Total Solutions Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.