Eagle Point Software Corporation
600 Star Brewery Drive, Suite 200,
Dubuque, 52001, IA,
United States
Dubuque, 52001, IA,
United States
1 563-556-8392
Professional Services
Eagle Point Software Corporation Technographics
Eagle Point Software Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eagle Point Software Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Eagle Point Software Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eagle Point Software Corporation has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eagle Point Software Corporation is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eagle Point Software Corporation revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eagle Point Software Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eagle Point Software Corporation Tech Stack and Enterprise Applications
Eagle Point Software Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Eagle Point Software Corporation implemented Olark Live Chat. Olark Live Chat was deployed on Eagle Point's public website to add a real time customer engagement channel, and the application is placed in the Chatbots and Conversational AI category. The implementation is positioned to support customer support and sales business functions through on‑site messaging for prospects and customers.
Configuration focused on the embeddable Olark Live Chat widget, visitor monitoring and session handling, canned responses and templates, customizable lead capture forms, and chat transcript retention for agent review. The deployment applied standard Chatbots and Conversational AI workflows for proactive messaging, offline message capture, and session handoff to human agents. Olark Live Chat was tuned for page level targeting to present context sensitive prompts on product and resource pages.
Operational ownership and routing were established with customer success and sales teams, with chat queues and agent handling procedures documented to govern response responsibilities. Governance included agent response guidelines, transcript retention policies, and periodic agent training to align conversational handling with existing support workflows. Eagle Point Software Corporation Olark Live Chat Chatbots and Conversational AI supports customer service and lead capture processes on the corporate website.
|
Eagle Point Software Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Eagle Point Software Corporation deployed Microsoft 365 to support Collaboration across its professional services organization. The Microsoft 365 deployment is referenced on the company website and serves as the primary Collaboration platform for corporate communications and content management. Eagle Point Software Corporation Microsoft 365 Collaboration supports internal collaboration and client delivery workflows within the firm.
The implementation centers on Microsoft 365 capabilities typical for Collaboration deployments, including Exchange Online for corporate email, SharePoint Online for intranet sites and document libraries, and Microsoft Teams for real time chat and meetings. Deployment-level configuration commonly includes tenant identity and access management in Azure Active Directory, SharePoint site architecture for project and knowledge management, and Teams channel structuring to align with project delivery and account teams.
Operational coverage spans corporate functions such as service delivery, sales, and marketing, enabling document coauthoring, meeting scheduling, and centralized file sharing. Governance practices aligned with the implementation are expected to include SharePoint site lifecycle policies, Teams channel and guest access rules, and Microsoft 365 compliance settings for retention and information protection.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Eagle Point Software Corporation eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015, Eagle Point Software Corporation implemented WooCommerce on its public website to provide online commerce capabilities. Eagle Point uses WooCommerce in the eCommerce category to manage product listings, online sales and digital storefront workflows aligned with its professional services and training offerings.
The implementation is delivered through WooCommerce as a WordPress plugin integrated into the company website, using standard WooCommerce modules for product catalog management, shopping cart and checkout workflow, and order capture. Configuration aligns with typical eCommerce functional components such as pricing rules, tax and shipping logic, and basic order management capabilities. The architecture is plugin-centric and operated within the website hosting environment rather than as a separate storefront service.
Operational ownership is centered on web operations and marketing for catalog updates, merchandising and customer-facing content, while captured orders feed downstream operational and fulfillment processes used by service delivery teams. Governance focuses on content and commerce change control within the CMS, release cadence for extensions and updates, and role-based publishing for product and pricing changes. This configuration links Eagle Point Software Corporation, WooCommerce, eCommerce and online sales functions by centralizing customer acquisition and transactional workflows on the corporate website.
|
Eagle Point Software Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Engagement | CRM |
|
2021 | 2021 |
|
Eagle Point Software Corporation PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Eagle Point Software Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Eagle Point Software Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Eagle Point Software Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eagle Point Software Corporation IT executives and key decision makers. This section highlights Eagle Point Software Corporation's latest recorded technology evaluations, including Dassault Systemes SolidWorks for Computer-Aided Design (CAD) on 2024-09-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eagle Point Software Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-17 | Eagle Point Software Corporation | Evaluated | Dassault Systemes | Dassault Systemes SolidWorks | Computer-Aided Design (CAD) | PLM and Engineering |
FAQ - APPS RUN THE WORLD Eagle Point Software Corporation Technographics
Eagle Point Software Corporation is a Professional Services organization based in United States,
with around 70 employees and annual revenues of $8.0 million.
Eagle Point Software Corporation operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Eagle Point Software Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Automattic.
Eagle Point Software Corporation recently adopted applications including
Olark Live Chat in 2021, CodeTwo Email Signatures in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eagle Point Software Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eagle Point Software Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eagle Point Software Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.