EBSCO
10 Estes Street,
Ipswich, 1938, MA,
United States
Ipswich, 1938, MA,
United States
1 978-356-6500
Professional Services
EBSCO Technographics
EBSCO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EBSCO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3250 EBSCO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EBSCO has purchased the following applications: RadiusOne AR Suite for AR Automation in 2023, SAP SuccessFactors Employee Central for Core HR in 2018, AppWorx Workload Automation for Business Process Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EBSCO is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EBSCO revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EBSCO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EBSCO Tech Stack and Enterprise Applications
EBSCO ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2023 | 2023 |
In 2023, EBSCO implemented RadiusOne AR Suite to automate accounts receivable workflows and accelerate payments processing. The deployment targeted the companys AR function under the AR Automation category, centralizing cash application and payments processing that had been executed manually by six analysts prior to the project.
RadiusOne AR Suite was configured for core cash application automation, automated invoice matching, AI based remittance prediction for missing remittances, deductions auto coding, and Electronic Invoice Presentment and Payment capabilities. The RadiusOne AR Suite implementation also included a customer facing self service payment portal to streamline credit card and ACH collections and to reduce manual intervention in credit card payment handling.
Operational coverage focused on enterprise receivables and collections teams, with the solution instrumenting end to end payment processing and cash posting workflows. Integrations were oriented around payment channels via the self service payment portal and automated remittance ingestion to support faster cash application, without introducing named third party system claims.
Governance changes included shifting staff activities from manual posting to higher value AR tasks, reflected in reported outcomes of 82% automated cash posting, 72% deductions auto coded, and 33% of resources reallocated to higher value work. The deployment also eliminated lockbox fees reportedly yielding a $64,000 annual saving, and improved customer experience through faster payment posting and reduced remittance friction.
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ERP Financial | ERP |
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2011 | 2011 |
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2023 | 2023 |
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EBSCO HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, EBSCO implemented SAP SuccessFactors Employee Central as its Core HR system. The initiative targeted HR operations across EBSCO Information Services and supported staffing activities based in the Ipswich office, with additional coverage for sites in Durham NC and Edmonton Alberta CA.
The implementation emphasized configuration of SAP SuccessFactors Employee Central to establish a single employee master record, position and organizational management, and a company-side compensation framework, aligning with recruiting and HR responsibilities from intern to architect levels. Configuration work supported core HR transactions, onboarding workflows and centralized personnel data used by recruiters and hiring managers.
The deployment followed a cloud SaaS delivery model consistent with SAP SuccessFactors architecture, centralizing Core HR data for HR operations, talent acquisition and benefits administration, with no named third-party integrations specified in the record. Operational coverage included HR teams working in a SAFe environment across multiple sites, providing standardized hiring processes and consolidated record keeping.
Governance placed HR ownership over day-to-day system operations, with recruiters and hiring managers leveraging SuccessFactors HCM workflows to source, screen and present candidates, manage job postings and provide timely candidate feedback. HR staff also used the platform to assist in implementing the new compensation structure and to enforce standardized recruiting and onboarding practices.
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Learning and Development | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2010 | 2011 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2019 |
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EBSCO ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, EBSCO implemented AppWorx Workload Automation, Broadcom software deployed to support Business Process Management for enterprise scheduling and job orchestration. The deployment was positioned to orchestrate ETL content processing and batch workloads that feed downstream sales-facing products, and it was operated by software, systems, and platform teams within the organization’s Agile Release Train responsible for ETL processing.
AppWorx Workload Automation was configured to provide centralized workload scheduling, job dependency orchestration, event-driven triggers, and managed job streams across heterogeneous runtimes. The implementation supported orchestration for Java and C# applications, Oracle-based database jobs, and legacy processing components listed in the environment, enabling coordinated execution of multi-step ETL flows and content pipeline tasks.
The implementation was integrated into a broader automation and data pipeline architecture, interfacing with AWS-based ingestion and processing components such as StreamSets, Kafka, MongoDB, DocumentDB, Flink, Glue, and Athena, and operating alongside Automic ONE and AutoSys Automation within the operational automation estate. Runtime environments included Windows OS and Linux, and monitoring telemetry was collected through existing observability tooling, enabling cross-system scheduling and operational visibility for production pipelines.
Governance and operational changes centered on centralizing scheduling ownership within the Agile Release Train, upskilling teams for platform-level scheduling administration, and realigning engineering teams to reduce cross-team dependencies. As part of the broader automation and pipeline modernization work that included AppWorx Workload Automation, the organization reported reductions in monthly AWS pipeline cost of 40 percent, pipeline runtimes of 80 percent, and a 75 percent reduction in open customer defects following new triage and prioritization processes.
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Professional Services Automation | ERP Services and Operations |
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2011 | 2011 |
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Professional Services Automation | ERP Services and Operations |
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2011 | 2011 |
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EBSCO Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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EBSCO Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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EBSCO Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2018 | 2018 |
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EBSCO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2011 | 2011 |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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EBSCO ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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EBSCO TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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EBSCO PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2014 | 2014 |
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EBSCO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Servers, Storage and Networking | IaaS |
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2017 | 2018 |
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EBSCO CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Network Detection and Response (NDR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at EBSCO
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer, EBSCO Industries & Executive Vice President of Technology, EBSCO Informat | CXO | IT | |
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Senior Vice President of Business Development and Strategy | VP | Sales | |
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President, EBSCO Information Services | CXO | IT | |
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Vice President, Chief Operating Officer & Chief Financial Officer | CXO | Finance | |
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Executive Vice President, Sales & Marketing | VP | Marketing | |
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Chief Information Officer | CXO | IT | |
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Marketing Web Director | Director | Marketing | |
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Vice President of Global Software Services | VP | IT | |
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Senior Director of Application and Business Intelligence Engineering | Director | IT | |
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Senior Vice President Products and Services Engineering | VP | R&D | |
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Vice President Corporate Sales | VP | Sales | |
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Director, International Development and Operations | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director, Enterprise Business Intelligence | Director | IT | |
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Accounting Manager | Manager | Finance | |
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Vice President of Enterprise IT Systems | VP | IT | |
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Senior Vice President of Operations & Finance, USA, Canada, and Various International Markets | VP | Finance | |
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Chief Operating Officer & General Manager – LearningExpress (LEX) | Manager | HR | |
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Director of Operations | Director | Finance | |
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Operations Manager | Manager | Finance | |
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Senior Vice President, Human Resources | VP | HR | |
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Senior Talent Acquisition Manager | Manager | HR | |
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Director of Talent and Learning | Director | HR | |
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Compensation Manager | Manager | HR | |
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Senior HR Business Partner | Manager | HR | |
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Apps Being Evaluated by EBSCO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EBSCO IT executives and key decision makers. This section highlights EBSCO's latest recorded technology evaluations, including SAP SuccessFactors Employee Central for Core HR on 2025-12-26 and SAP Ariba for Procurement on 2025-03-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EBSCO digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-26 | EBSCO | Evaluated | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
| 2025-03-31 | EBSCO | Evaluated | SAP | SAP Ariba | Procurement | Procurement |
FAQ - APPS RUN THE WORLD EBSCO Technographics
EBSCO is a Professional Services organization based in United States,
with around 3250 employees and annual revenues of $2.50 billion.
EBSCO operates a diverse technology stack with applications such as
RadiusOne AR Suite, SAP SuccessFactors Employee Central and AppWorx Workload Automation,
covering areas like AR Automation, Core HR and Business Process Management.
EBSCO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, SAP and Broadcom.
EBSCO recently adopted applications including
RadiusOne AR Suite in 2023, HighRadius EIPP Cloud in 2023 and Mosaic Data Hosting in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EBSCO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EBSCO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EBSCO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.