Sydney, 2153, NSW,
Australia
ECCO Shoes Australia Technographics
ECCO Shoes Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ECCO Shoes Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 ECCO Shoes Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ECCO Shoes Australia has purchased the following applications: Adyen for Payment Processing in 2020, LiveHire ATS for Applicant Tracking System in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ECCO Shoes Australia is running and its propensity to invest more and deepen its relationship with Adyen , Apple , LiveHire or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ECCO Shoes Australia revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ECCO Shoes Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ECCO Shoes Australia Tech Stack and Enterprise Applications
ECCO Shoes Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, ECCO Shoes Australia implemented Adyen as its Payment Processing solution on its Australian ecommerce site au.ecco.com. The Adyen deployment is embedded in the site checkout flow, providing card authorization, tokenization for vaulted credentials, support for alternative payment methods, and settlement orchestration consistent with Payment Processing platforms.
Operational ownership spans ecommerce product, finance, and customer service teams, with Adyen integrated into checkout pages and payment reconciliation workflows. Governance centers on centralized payment configuration and authorization controls, and the implementation leverages Adyen capabilities to support PCI related controls and manage payment token lifecycles, aligning the ECCO Shoes Australia Adyen Payment Processing relationship with ecommerce checkout and finance operations.
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Payment Processing | ERP |
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2021 | 2021 |
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ECCO Shoes Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHire | Legacy | LiveHire ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, ECCO Shoes Australia deployed LiveHire ATS as its Applicant Tracking System. The implementation embedded LiveHire's cloud-hosted recruitment portal directly on ECCO's public careers pages to publish vacancies and capture candidate applications through the company website. Operational scope focused on HR and talent acquisition for ECCO Shoes Australia, centralizing job intake and candidate records into a single recruitment channel.
LiveHire ATS was configured to support standard applicant tracking capabilities including job requisition publishing, candidate application capture, pipeline and status tracking, workflow automation for screening and interview coordination, and recruitment activity reporting. Governance emphasized centralized recruiting workflows within the HR function, standardizing candidate stages, role-based access control, and using the careers site as the primary sourcing and application flow managed through LiveHire ATS.
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2018 | 2018 |
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ECCO Shoes Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ECCO Shoes Australia implemented Salesforce Chat (formerly Salesforce Live Agent) on its Australian ecommerce site. The deployment leverages the Chatbots and Conversational AI category to provide real-time web chat for customer service and online shopping assistance.
The implementation configures the Salesforce Chat web chat widget embedded across product and checkout pages, and provisions an agent console for retail customer service staff. Standard capabilities deployed include chat session routing and queueing, presence-aware agent assignment, canned messages and scripted responses, and session transcript capture for post-chat review within the Salesforce environment.
Operational ownership sits with ECCO Shoes Australia customer service and e-commerce teams, who manage chat scripts, staffing and first-line escalation workflows. Governance focuses on conversational workflow configuration, session handling policies and transcript retention, with a staged rollout across the Australian storefront to align chat coverage with peak digital shopping periods.
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ECCO Shoes Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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ECCO Shoes Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ECCO Shoes Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at ECCO Shoes Australia
Apps Being Evaluated by ECCO Shoes Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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