Eircom plc
2022 Bianconi Avenue, Citywest Business Campus,
Dublin, D24 HX03,
Ireland
Dublin, D24 HX03,
Ireland
353 16 788-888
Communications
Eircom plc Technographics
Eircom plc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eircom plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3437 Eircom plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eircom plc has purchased the following applications: CreditForce for AR Automation in 2019, SAP HCM (HR) for Core HR in 2014, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eircom plc is running and its propensity to invest more and deepen its relationship with CreditForce , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eircom plc revenues, which have grown to $1.65 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eircom plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eircom plc Tech Stack and Enterprise Applications
Eircom plc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CreditForce | Legacy | CreditForce | AR Automation | ERP | n/a | 2019 | 2019 |
In 2019, Eircom plc implemented CreditForce as an AR Automation solution for its finance and accounts-receivable organization in Ireland. The deployment was led by Eircom’s receivables team and focused on operationalizing collections workflows across the corporate billing and collections function.
The implementation concentrated on automating chase-paths and consolidating multiple Microsoft Access databases into a single, CreditForce-managed AR record set, reducing manual process steps and centralizing debtor information. Functional capabilities emphasized included chase-path automation, rule-driven collections sequencing, activity scheduling and consolidated AR reporting to support day-to-day collections operations.
Operational coverage was explicitly the finance/accounts-receivable team in Ireland, with governance changes that removed reliance on desktop databases and formalized standardized chase-paths and workflow ownership. Reported outcomes from the deployment include streamlined chase-paths, reduced process steps and improved collections efficiency as described on CreditForce’s product reference for Eircom.
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ERP Financial | ERP |
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2017 | 2018 |
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ERP Financial | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2012 | 2012 |
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Eircom plc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Eircom plc implemented SAP HCM (HR) as its Core HR application to support a newly developed HR Shared Services Centre serving employees across Ireland. The deployment centralized intake for employee enquiries received by email and by phone, with documented response timeframes forming part of the operational remit of the Shared Services Centre.
SAP HCM (HR) was configured to manage end to end employee lifecycle workflows and to provide daily maintenance and updating of employee records in the HR system. The implementation explicitly supported absence management, including maintaining the entire sick absence process and producing monthly absence reporting, and it incorporated guidance workflows for managers and HR advisors across hiring, onboarding, status changes and exits.
Operational coverage concentrated on HR Shared Services staff and line managers nationwide, with the Shared Services Centre acting as the primary hub for case handling and resolution. The rollout emphasized employee access via e-channels and the HR portal, accompanied by education efforts to increase self-service adoption while retaining phone and email channels for complex enquiries.
Governance elements included defined service level expectations for response times, process ownership for sick absence tracking and reporting, and routine daily system stewardship to keep employee data current. Training and documented workflow guidance were used to align HR policy execution across the organization and to sustain centralized case handling within the Core HR system.
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Eircom plc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Eircom plc implemented Hitachi Ventyx FocalPoint Suite from Hitachi Vantara as an Asset Performance Management solution to centralize corporate performance monitoring. This deployment supported a strategic initiative to improve performance management at the corporate level and to extend analytics into operational decision making across the organization.
The Hitachi Ventyx FocalPoint Suite was configured as an enterprise business intelligence layer to collect, analyze and report critical information, with prepackaged content for asset management, job management and outage management. The implementation delivered visibility into more than 100 key performance indicators and provided role-focused BI to support operational and strategic workflows for network and service operations.
Integration was explicitly executed with the existing Ventyx Service Suite implementation for mobile workforce management, enabling data flow between outage detection, field dispatch and workforce execution to maximize service availability. Operational coverage emphasized communications industry use cases, including outage response coordination, technician scheduling and corporate performance reporting across fixed and mobile operations in Ireland.
Governance centered on using centralized KPI reporting to strengthen management oversight and to harness insights that relate to all aspects of organizational performance, led by senior operations stakeholders. The deployment extended the value of the prior Ventyx Service Suite investment while delivering focused BI capabilities to improve monitoring and measurement of service performance.
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Eircom plc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Eircom plc Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2004 | 2004 |
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Eircom plc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Eircom plc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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Eircom plc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Eircom plc TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Eircom plc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Eircom plc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Eircom plc
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director – Consumer & eir Business | Director | HR | |
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HR Director Networks | Director | HR | |
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Chief Human Resources Officer | CXO | HR | |
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CIO | CXO | Finance | |
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Head of Analytics | Director | Finance | |
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Director of IT Operations | Director | IT | |
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Interim Head of BI and Data Warehousing | Director | IT | |
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Head of Business Intelligence | Director | IT | |
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IT Software Development Centre Manager | Manager | IT | |
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HR Director | Director | HR | |
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Head Of Customer Experience | Director | Customer Service | |
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Director of Digital | Director | Finance | |
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Apps Being Evaluated by Eircom plc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eircom plc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eircom plc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Eircom plc Technographics
Eircom plc is a Communications organization based in Ireland,
with around 3437 employees and annual revenues of $1.65 billion.
Eircom plc operates a diverse technology stack with applications such as
CreditForce, SAP HCM (HR) and Hitachi Ventyx FocalPoint Suite,
covering areas like AR Automation, Core HR and Asset Performance Management.
Eircom plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CreditForce, SAP and Hitachi Vantara.
Eircom plc recently adopted applications including
Qualtrics CustomerXM in 2021, Salesforce Marketing Cloud in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eircom plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eircom plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eircom plc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.