Cranston, 2921, RI,
United States
Electro Standards Laboratories Technographics
Electro Standards Laboratories Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Electro Standards Laboratories and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 68 Electro Standards Laboratories employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Electro Standards Laboratories has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2018, Lead Forensics for Marketing Analytics, Lead Generation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Electro Standards Laboratories is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Lead Forensics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Electro Standards Laboratories revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Electro Standards Laboratories intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Electro Standards Laboratories Tech Stack and Enterprise Applications
Electro Standards Laboratories AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Electro Standards Laboratories implemented Olark Live Chat on its public website. Olark Live Chat is deployed as the company's Chatbots and Conversational AI solution to support real time visitor engagement and lead capture. The implementation emphasizes web channel engagement for customers researching electronic test and connectivity products.
Deployment uses the Olark Live Chat widget embedded in site pages, instrumenting session level chat, visitor context capture, and chat transcripts to support customer facing workflows. Functional capabilities leveraged include real time messaging, proactive greetings, canned responses, and transcript logging, aligned with customer support and sales inquiry handling. Operational ownership is concentrated within support and sales teams, with processes adapted to triage incoming chats and convert conversations into formal service or sales follow ups. No enterprise integrations are documented in source materials, the configuration appears focused on site level conversational handling rather than deep backend system integration.
|
Electro Standards Laboratories Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Electro Standards Laboratories implemented Microsoft 365 for Collaboration, and public signals on the company website indicate active use of Microsoft 365 in their environment. The deployment addressed typical needs for a 68 employee manufacturing firm by providing cloud hosted email, real time chat and meetings, document libraries, and Office productivity applications.
Microsoft 365 configuration appears to emphasize core Collaboration capabilities such as Exchange Online email, Microsoft Teams for synchronous collaboration, SharePoint Online and OneDrive for Business for document management, together with integrated Office applications and cloud identity and access controls. Operational coverage matched the full employee base, with governance centered on centralized account provisioning, role based access controls, and document sharing policies to support cross functional collaboration across the organization.
|
Electro Standards Laboratories CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lead Forensics | Legacy | Lead Forensics | Marketing Analytics, Lead Generation | CRM | n/a | 2020 | 2020 |
In 2020, Electro Standards Laboratories deployed Lead Forensics on their website as a targeted Marketing Analytics,Lead Generation implementation. The deployment focused on client-side instrumentation of site pages and configuration of Lead Forensics dashboards and reporting modules to surface company-level visitor identification, firmographic signals, and lead lists from anonymous traffic. Lead Forensics was provisioned to provide continuous visitor analytics, lead prioritization and web behavior visibility for demand generation activities.
Operational coverage was limited to corporate website traffic, with marketing owning day-to-day operation and sales consuming qualified lead lists for follow up. Governance emphasized centralized access to Lead Forensics reporting and defined handoff processes to convert identified web visitors into actionable contact records, supporting marketing and sales lead qualification workflows.
|
Electro Standards Laboratories IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Electro Standards Laboratories
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Electro Standards Laboratories Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-16 | Electro Standards Laboratories | Evaluated | Truv | Truv Verify | Employment, Income and Experience Verification | HCM |