EmblemHealth
55 Water St,
New York, 10041, NY,
United States
New York, 10041, NY,
United States
1 646-447-5000
Insurance
EmblemHealth Technographics
EmblemHealth Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EmblemHealth and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 EmblemHealth employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EmblemHealth has purchased the following applications: Exela Lockbox for AR Automation in 2016, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2019, Cognizant TriZetto Facets for Core Admin Processing System in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EmblemHealth is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Coupa Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EmblemHealth revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EmblemHealth intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EmblemHealth Tech Stack and Enterprise Applications
EmblemHealth ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016, EmblemHealth deployed Exela Lockbox to support AR Automation. The deployment was positioned within enterprise Front-End Operations governance to oversee Claims, Enrollment, Grievance & Appeals, and Correspondence workflows across EmblemHealth and ConnectiCare value streams, and to operationalize mail handling at the ConnectiCare Mail Center.
The Exela Lockbox implementation focused on lockbox and mail center processing capabilities consistent with AR Automation, including remittance capture, document intake, exception routing, and integration points for front-end transaction validation. Exela Lockbox was used in conjunction with day-to-day operational controls to surface exceptions for auditing and root cause analysis, and to standardize front-end processing across claims, enrollment, grievance and correspondence functional streams.
Operational coverage included onshore and offshore vendor locations, with explicit operational readiness activities at the new Exela site in Windsor, CT. EmblemHealth maintained daily and weekly huddles with SourceHOV/Exela across all locations, trained Exela staff on CCI-specific processes, and collaborated across Claims and Enrollment departments via Data Design Requests and joint process buildouts. The program supported Transformation projects including Maestro, PPO Migration, CCI Migration, and CAG where Front-End Operations SME engagement was required.
Governance and process controls were formalized through daily staff meetings, capability analyses, on-site and transactional audits, quality program verification, compliance reviews, SLA monitoring, corrective action drilldowns, and vendor contract negotiation. EmblemHealth directed vendor operations to align processing, performance, staffing, and priorities with enterprise objectives, and maintained a competitive bid process for Mail Center and Front-End services to ensure pricing and performance guarantees met ConnectiCare business requirements.
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2015 | 2015 |
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EmblemHealth HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, EmblemHealth implemented Oracle Cloud HCM Absence Management. The deployment began in December 2019 and continued through January 2022 as part of a multi-year Oracle Cloud initiative covering Oracle Cloud Time and Labor, Absence Management and Benefits. This positions EmblemHealth's Absence and Leave Management capability within a broader HCM suite rollout.
The implementation of Oracle Cloud HCM Absence Management configured standard absence and leave workflows, including policy-driven leave types, accrual and carryover rules, manager approval routing and employee self-service for requests and balance visibility. Functional modules deployed included Time and Labor, Absence Management and Benefits administration, enabling coordinated leave tracking and calendar-aware scheduling within the Oracle Cloud HCM environment. Configuration emphasized compliance with absence policy rules and centralized absence records for HR case handling.
Integrations were realized within the Oracle Cloud suite by aligning Absence Management with Oracle Cloud Time and Labor and Benefits to maintain a unified data model and shared worker records. Operational coverage focused on HR and benefits administration and workforce attendance processes, with a phased rollout that established centralized governance, role-based approvals and standard absence policies across the organization. The narrative underscores EmblemHealth Oracle Cloud HCM Absence Management Absence and Leave Management relationship for HR case management and leave administration.
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Benefits Administration | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2017 | 2017 |
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EmblemHealth ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, EmblemHealth deployed Cognizant TriZetto Facets as its Core Admin Processing System. Cognizant delivered the implementation across core administration workflows to address membership, eligibility, claims adjudication, billing, and provider management within the insurer's IT landscape.
The Cognizant TriZetto Facets implementation focused on configuring policy administration, claims processing engines, eligibility rules, and billing modules, leveraging Facets platform orchestration and batch processing capabilities. Workstreams included rules configuration for adjudication, automated provider crosswalks, enrollment and premium billing extracts, and orchestration of adjudication and post adjudication processes to support operational casework.
Integrations were explicit components of the architecture, with interfaces to Trizetto CareAdvance, Salesforce, Vlocity Portals, and EDL to support care management, sales and portal experiences, and enterprise data ingestion. The technical approach used real time API exchanges where required and scheduled batch interfaces for high volume feeds, aligning member and claims records across membership operations, claims operations, finance, and sales functions.
Governance and rollout were structured under enterprise architecture and program management disciplines, reflecting requirements for TOGAF level architecture oversight and PMP style program controls along with a Lead Solutions Architect to manage systems thinking and cross system dependencies. Implementation governance emphasized rules management, change control, and phased cutover sequencing to coordinate impacted business teams and sustain operational continuity.
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Medical Care Management | ERP Services and Operations |
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2018 | 2018 |
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EmblemHealth Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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EmblemHealth Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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EmblemHealth Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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EmblemHealth SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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EmblemHealth CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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EmblemHealth EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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EmblemHealth ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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EmblemHealth SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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EmblemHealth TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payment Integrity | TRM |
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2018 | 2019 |
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Payment Integrity | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2019 | 2019 |
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EmblemHealth IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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EmblemHealth CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at EmblemHealth
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President and Chief Administrative Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Human Resources Officer | CXO | HR | |
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VP of Finance | VP | Finance | |
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Payroll Director | Director | HR | |
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Vice President, HR Business Operations | VP | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Director of Human Resources | Director | HR | |
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Director, Financial and HR System | Director | HR | |
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Assistant Vice President, Procurement and Supply Chain | VP | Supply Chain | |
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Chief Financial Officer | CXO | Finance | |
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VP Finance & Corporate Controller | VP | Finance | |
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Tax Director | Director | Finance | |
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Tax Manager | Manager | Finance | |
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Tax Consultant | Manager | Finance | |
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Vice President of Enterprise Finance | VP | Finance | |
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Director, Benefits | Director | HR | |
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Director Human Resources and Of Finance | Director | HR | |
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Assistant Vice President, HR Delivery | VP | HR | |
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Senior Salesforce Administrator/Developer | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Director, Enterprise Data Management and Governance | Director | IT | |
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VP Data & Analytics | VP | IT | |
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Manager Database Systems | Manager | IT | |
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Data Engineering Delivery Lead | Manager | IT | |
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Vice President Technology / CISO | VP | IT | |
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Apps Being Evaluated by EmblemHealth Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EmblemHealth IT executives and key decision makers. This section highlights EmblemHealth's latest recorded technology evaluations, including Workday Financial Management for ERP Financial on 2025-12-06 and SoundHound Houndify AI Platform for Cognitive Computing on 2025-03-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EmblemHealth digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-06 | EmblemHealth | Evaluated | Workday | Workday Financial Management | ERP Financial | ERP |
| 2025-03-20 | EmblemHealth | Evaluated | SoundHound Inc. | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application |
FAQ - APPS RUN THE WORLD EmblemHealth Technographics
EmblemHealth is a Insurance organization based in United States,
with around 3000 employees and annual revenues of $1.00 billion.
EmblemHealth operates a diverse technology stack with applications such as
Exela Lockbox, Oracle Cloud HCM Absence Management and Cognizant TriZetto Facets,
covering areas like AR Automation, Absence and Leave Management and Core Admin Processing System.
EmblemHealth has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Oracle and Cognizant.
EmblemHealth recently adopted applications including
DocuSign eSignature in 2021, Salesforce Vlocity in 2021 and Salesforce Service Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EmblemHealth’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EmblemHealth’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EmblemHealth technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.