AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Eneco Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cegid Legacy Cegid Talentsoft PeopleXS ATS Recruiting, Applicant Tracking System HCM n/a 2020 2020
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AgilePoint Legacy AgilePoint Platform Business Process Management ERP Services and Operations n/a 2018 2018
In 2018 Eneco deployed the AgilePoint Platform as a Workflow Automation solution to model and automate order management and delivery processes for its Soon smart thermostat. The implementation targeted sales and fulfillment workflows in the Netherlands and focused on improving operational visibility for call agents and fulfillment teams. The AgilePoint Platform was configured to capture order intake, orchestrate delivery tasks and expose process state to front-line users, using low-code process models so business users could update workflows without heavy IT intervention. Functional capabilities emphasized process modeling, workflow orchestration and user-facing forms to support order processing and exception handling. Integrations included a direct connection to Microsoft Dynamics CRM to synchronize customer and order data and to streamline sales to fulfillment handoffs, providing a single view of order status for call agents. The integration reduced handoffs and centralized order information in the AgilePoint Platform, improving traceability across the sales and delivery lifecycle. Deployment governance emphasized business-led process ownership, with change control confined to the AgilePoint Platform designer to limit IT gatekeeping and accelerate updates. Outcomes reported by Eneco included improved process visibility for call agents, faster order processing and the ability for business users to maintain processes without major IT projects.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CM.com Legacy CM Conversational AI Cloud Chatbots and Conversational AI AI-Powered Application n/a 2018 2019
In 2018, Eneco implemented CM Conversational AI Cloud, a Chatbots and Conversational AI solution, to support customer service in the Netherlands. The deployment adopted a bot first, agent follow up strategy designed to reduce call center load and enable warm transfers to live agents. CM Conversational AI Cloud's Digital Assistant went live in March 2019 and within six months handled approximately 19,000 conversations per week, with a recognition rate rising to approximately 90 percent. Functional capabilities implemented included automated conversational routing, natural language recognition, session handoff for warm transfers, and agent follow up workflows, reflecting core Chatbots and Conversational AI feature sets. A CRM integration was planned to enable transactional automation and to extend conversational flows into account and service operations, indicating roadmap level use of CRM connectivity for fulfillment. Operational coverage focused on customer service and contact center operations in the Netherlands, with governance centered on intent tuning and agent escalation workflows during the post go live period.
Blockchain
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Blockchain Platform Blockchain 2019 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2016 2016
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2022 2022
Digital Signing Content Management 2021 2021
Web Content Management Content Management 2011 2011
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2014 2014
Customer Experience CRM 2017 2017
Customer Support CRM 2020 2021
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
Application Performance Management ITSM 2015 2015
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2013 2013
Physical Security
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Fire Alarm and Life Safety System Physical Security 2016 2016
IT Decision Makers and Key Stakeholders at Eneco
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Eneco Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Eneco Technographics

Eneco is a Utilities organization based in Netherlands, with around 37 employees and annual revenues of $28.2 million.

Eneco operates a diverse technology stack with applications such as Cegid Talentsoft PeopleXS ATS, AgilePoint Platform and CM Conversational AI Cloud, covering areas like Recruiting, Applicant Tracking System, Business Process Management and Chatbots and Conversational AI.

Eneco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Cegid, AgilePoint and CM.com.

Eneco recently adopted applications including Microsoft Dynamics 365 Marketing in 2023, Blue Billywig Platform in 2022 and SendinBlue in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Eneco’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Eneco’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Eneco technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.