Ericsson UK
Station Rd,
Reading, RG1 1LX,
United Kingdom
Reading, RG1 1LX,
United Kingdom
44 14 8330-3666
Professional Services
Ericsson UK Technographics
Ericsson UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ericsson UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Ericsson UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ericsson UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, SAP SuccessFactors Employee Central for Core HR in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ericsson UK is running and its propensity to invest more and deepen its relationship with SAP , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ericsson UK revenues, which have grown to $420.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ericsson UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ericsson UK Tech Stack and Enterprise Applications
Ericsson UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 Ericsson UK implemented SAP S/4 HANA in an ERP Financial program, replacing SAP ERP ECC 6.0 as the core finance and master data platform. The SAP S/4 HANA implementation targeted finance and master data management functions for the United Kingdom organization and leveraged S4 HANA 1909 compatible components for master data governance.
Implementation scope included end to end SAP Master Data Governance capabilities, with SAP MDG used for Customer, Vendor, Material, Finance and Custom Master domains. Configuration work encompassed creating and extending data models and entities, validation and derivation rules implemented with BRF plus, duplicate checks and DRF framework processes, and workflow configuration for create process, block and unblock, and mark for deletion flows. MDG Financial activities included creation of profit centres, profit centre groups and hierarchies, G/L account creation and cost centre configuration within MDG F.
The technical architecture and development posture combined SAP S/4 HANA runtime with ABAP on HANA and HANA tooling, including CDS Views and SAP HANA replication technologies such as SLT, DM and DP as part of the technical stack. Development and interface patterns reflected OO ABAP, LSMW, BDC, Module Pool programming, ALV reporting, Smartforms and Adobe Interactive Forms, together with SAP UI5 front end work and SAP NetWeaver OData services for application extensions.
Operational governance covered full project lifecycle activities, with requirement gathering, analysis, development, testing, go live and support phases executed with a global delivery methodology and offshore onsite coordination. Upgrade and code harmonization activities referenced SPAU, SPDD and SPAU_ENH style processes as part of the move from SAP ERP ECC 6.0 into SAP S/4 HANA, and governance emphasized MDG validation rules, BRF plus based business rules and DRF controlled master data change workflows.
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Expense Management | ERP |
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2018 | 2019 |
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Ericsson UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Ericsson UK implemented SAP SuccessFactors Employee Central as its Core HR solution. The rollout targeted the Digital Services Customer Unit in the UK with a designated single point of contact for UK and Ireland, and the People Business Partner leading HR agenda and implementation oversight. The effort was tied to broader HR strategy activity across Europe and Latin America, with the People Business Partner accountable for aligning local deployment to regional HR objectives.
Configuration emphasized canonical employee master records, organizational management and position structures, and role based manager and employee self service, reflecting capabilities expected of Core HR deployments. Implementation work included event driven HR workflows and configuration of core personnel data to support talent intake planning and next generation resource allocation.
Operational scope centered on Digital Services, impacting HR business partners, talent acquisition planning and local people operations in the UK and Ireland. The deployment was coordinated from Reading, England as part of the Digital Services domain area, with the People Business Partner acting as the primary governance owner for system adoption and functional requirements.
Governance and process change were structured around an Agile reorganization in the Digital Services domain, aligning SAP SuccessFactors Employee Central configuration workstreams with talent strategy programs. The People Business Partner role served as SPOC for Employee Central information system operations, enabling a single governance point for rollout decisions, change control and local HR process alignment.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Ericsson UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Ericsson UK implemented Adobe Connect as a web conferencing layer embedded on its public site. The deployment positions Adobe Connect within Ericsson UK's Audio Video and Web Conferencing tooling to host live sessions for customer engagement and internal communications.
Adobe Connect was configured to provide core conferencing capabilities including multi party audio, video streaming, screen sharing, persistent meeting rooms, webinar staging and session recording. These modules align with standard Audio Video and Web Conferencing functional workflows for scheduled webinars, virtual classrooms and on demand playback.
The implementation is delivered via web hosted sessions available directly from Ericsson's website, enabling both external customer facing events and internal training sessions across United Kingdom operations. Operational coverage centers on collaboration, learning and sales enablement use cases rather than back office processing.
Governance emphasis centers on event scheduling, access controls and content lifecycle management to support corporate communications and training workflows. The narrative reflects an embedded Adobe Connect deployment used for webinar orchestration and collaboration across Ericsson UK.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Ericsson UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ericsson UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ericsson UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Ericsson UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Ericsson UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Ericsson UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ericsson UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Human Resources Europe & LATAM | VP | HR | |
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Head of HR UK & Ireland | Director | HR | |
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Head of People Digital Services, Europe & Latin America | Director | HR | |
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Head of Transformation & Operations, Group IT | Director | Finance | |
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VP, Global Head of People Analytics and Digital Solutions | VP | IT | |
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Tax Manager | Manager | Finance | |
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Head of Contract Finance Accounting Europe & Latin America | Director | Finance | |
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Head - Service Delivery, Digital Services, Europe & Latin America | Director | IT | |
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Apps Being Evaluated by Ericsson UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ericsson UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ericsson UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ericsson UK Technographics
Ericsson UK is a Professional Services organization based in United Kingdom,
with around 3000 employees and annual revenues of $420.0 million.
Ericsson UK operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and Adobe Connect,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
Ericsson UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Adobe Systems.
Ericsson UK recently adopted applications including
DocuSign eSignature in 2021, Adobe Marketo in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ericsson UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ericsson UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ericsson UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.