Ericsson North America
6300 Legacy Drive,
Plano, 75024, TX,
United States
Plano, 75024, TX,
United States
1 972-583-0000
Communications
Ericsson North America Technographics
Ericsson North America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ericsson North America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6200 Ericsson North America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ericsson North America has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Vemo Workforce Planning for Workforce Planning in 2014, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ericsson North America is running and its propensity to invest more and deepen its relationship with SAP , Vemo , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ericsson North America revenues, which have grown to $6.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ericsson North America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ericsson North America Tech Stack and Enterprise Applications
Ericsson North America ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Ericsson United States implemented SAP S/4 HANA as its ERP Financial platform, replacing SAP ERP ECC 6.0 for the targeted business unit. HCL Technologies Limited supported the engagement beginning June 2019 with an implementation team of two, focusing on the Media Solutions organization that was rebranded as MediaKind following divestiture.
The implementation centered on SAP HCM modules OM, PA, and PT, and SAP CATS for time capture and project time entry. Project work included configuring the HR minimaster for CATS time entry, creating time profiles for project time entry, establishing the enterprise structure and organizational structure, and configuring CATS profiles for employees and contractors. The team maintained Infogroups and personnel actions to operationalize HR minimaster data, and produced an HCM BPD to align HR and professional services processes.
Integration work was scoped around cloud integration patterns, the engagement referencing Cloud Integration for SAP R/3 and S4 HANA and using SAP Cloud Platform Integration as the middleware. A functional specification was developed for a bi-directional interface between Ceridian DayForce and the SAP S/4 HANA system using CPI, positioning Ceridian DayForce as the external workforce/time system integrated into SAP S/4 HANA.
Operational governance emphasized workshop-driven requirements gathering with HR and professional services teams, and formalization of the HCM business process document. Configuration and master data controls were implemented through personnel actions and Infogroups to support ongoing HR operations for employees and contractors, and the project artifacts reflect a configuration-first rollout approach for time capture and HR master data management.
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Expense Management | ERP |
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2011 | 2012 |
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Ericsson North America HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vemo | Legacy | Vemo Workforce Planning | Workforce Planning | HCM | n/a | 2014 | 2015 |
In 2014, Ericsson USA deployed Vemo Workforce Planning as a phased global program to formalize Strategic and Tactical Workforce Planning activities. Vemo Workforce Planning, categorized as Workforce Planning, was configured to support planning and analytics for a 150,000 headcount across as many as 20 business units, delivering executive reporting and projections to Corporate HR, Global HR Executive Leadership, the Global Transformation Office, and the Board of Directors.
The implementation centralized core Workforce Planning capabilities including strategic and tactical plan versus actual analysis, Cost of Workforce reporting, Critical Competence Resource Gap identification, and KPI dashboards. The team built a Query Builder super-report library inside Vemo Workforce Planning to enable user self-service reporting, created custom user guides, and led user training and user acceptance testing for incremental functionality updates.
Operational integrations included Tableau for deeper analytics and visualization of workforce metrics, and coordination with the Global Shared Services Center to align tools, processes, and reports for operational support. Ericsson maintained a direct vendor interface with Vemo to triage user-interface issues, recommend product enhancements, and manage UAT cycles, ensuring timely resolution of defects and evolving business requirements.
Governance and rollout were executed in phases according to a Strategic and Tactical Workforce Planning roadmap, with project management partnering with function heads and globally distributed SMEs. The program produced weekly executive briefs of all job requisitions for CHRO and CFO final review, maintained strict overnight turnaround requirements, prioritized the GSSC support workload, and included coaching of support team members to sustain the practice.
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Ericsson North America ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011 Ericsson United States implemented Salesforce Field Service (ex ClickSoftware) to manage workforce scheduling and job delivery for its Field Services Operations organization. The deployment operated as a ClickSoftware Workforce Management system within the Field Service Management category and supported multiple telecommunications and IT data center Managed Services contracts across North America.
The Field Services Operations organization comprised six vice president organizations and more than 100 managers responsible for over 3,500 technicians in the USA and Canada, creating a large operational footprint for crew scheduling and service delivery. Functional emphasis within Salesforce Field Service (ex ClickSoftware) centered on work scheduling, workforce management, technician mobilization, appointment orchestration, and service delivery coordination consistent with Field Service Management solutions.
Dispatch functions were centralized across four globalized centers in the USA, Mexico, Europe, and India, enabling coordinated dispatch orchestration for North American contracts. Governance was organized through the FSO leadership structure with role based access for VPs, managers, and dispatchers to enforce scheduling rules, assignment workflows, and contract delivery processes.
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Ericsson North America Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Ericsson North America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Ericsson North America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ericsson North America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Ericsson North America PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Ericsson North America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2014 | 2014 |
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Ericsson North America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Ericsson North America
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Field Engineering, Field Services - South Central Region | VP | Operations | |
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Director, Global Field Service Operations | Director | Operations | |
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VP, AT&T National Programs and Services | VP | Operations | |
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Vice President and Head of People | VP | HR | |
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Tax Director | Director | Finance | |
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Director Network Engineering | Director | IT | |
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Head the Network Deployment Systems Management | Director | IT | |
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VP, Head of Network Operations | VP | IT | |
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Head of Network Evolution | Director | IT | |
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CTO | CXO | Finance | |
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VP Chief Technology Officer | CXO | IT | |
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Head Automation Analytics & AI | Director | IT | |
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Director & Principal Solution Architect Automation AI & ML | Director | IT | |
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Apps Being Evaluated by Ericsson North America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ericsson North America IT executives and key decision makers. This section highlights Ericsson North America's latest recorded technology evaluations, including Siemens Opcenter for Manufacturing Execution System on 2026-01-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ericsson North America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-13 | Ericsson North America | Evaluated | Siemens Digital Industries Software | Siemens Opcenter | Manufacturing Execution System | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Ericsson North America Technographics
Ericsson North America is a Communications organization based in United States,
with around 6200 employees and annual revenues of $6.80 billion.
Ericsson North America operates a diverse technology stack with applications such as
SAP S/4 HANA, Vemo Workforce Planning and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Workforce Planning and Field Service Management.
Ericsson North America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Vemo and Salesforce.
Ericsson North America recently adopted applications including
DocuSign eSignature in 2021, Adobe Marketo in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ericsson North America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ericsson North America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ericsson North America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.