Uppsala, 75143,
Sweden
Etraveli Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Etraveli Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Etraveli Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Etraveli Group has purchased the following applications: Genesys Cloud EX for Employee Engagement in 2023, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Google Tag Manager for Tag Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Etraveli Group is running and its propensity to invest more and deepen its relationship with Genesys , Google , OneTrust or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Etraveli Group revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Etraveli Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud EX | Employee Engagement | HCM | GlobalConnect Group | 2023 | 2023 |
In 2023, Etraveli Group implemented Genesys Cloud EX in the Employee Engagement category to manage and engage roughly 300 back-office employees in Sweden. The deployment focused on claims, payouts and ticketing teams and was executed as part of a wider Genesys Cloud rollout supporting employee experience and workforce management across the company 027s Swedish operations.
Genesys Cloud EX was configured to centralize agent desktop capabilities, schedule-driven workforce management workflows and interaction routing to reduce unnecessary IVR transfers. GlobalConnect Group served as the systems integrator for the deployment, integrating Genesys Cloud EX with existing IVR and call transfer flows and aligning workforce management processes to improve schedule adherence and operational consistency.
Governance and rollout aligned internal operations and BPO partners to standardized scheduling and performance dashboards, with change control applied through the broader Genesys Cloud program in Sweden. The Genesys case study reports a 15% increase in employee productivity, improved schedule adherence by 10% among BPO partners and 10% cost savings on IVR and call transfers following the deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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