Eu Yan Sang International Ltd
Eu Yan Sang International Ltd Technographics
Eu Yan Sang International Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eu Yan Sang International Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Eu Yan Sang International Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eu Yan Sang International Ltd has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Unit4 Prosoft HRMS for Core HR in 2012, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eu Yan Sang International Ltd is running and its propensity to invest more and deepen its relationship with Microsoft , Stripe , UNIT4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eu Yan Sang International Ltd revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eu Yan Sang International Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eu Yan Sang International Ltd Tech Stack and Enterprise Applications
Eu Yan Sang International Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Eu Yan Sang International Ltd implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform. The program was positioned to centralize finance and operations workflows for the retail business, with an IT Project Manager accountable for end-to-end project delivery across business units.
The implementation scope emphasized business blueprinting and future process design, realization and configuration of the application, and standard ERP Financial functional workflows including financial management and operational process orchestration. Core delivery activities documented in the program included requirements gathering, system design, configuration, end-to-end testing, user acceptance testing and end-user training to align operational teams on new processes.
Technical workstreams included extensive data migration planning, historic data conversion and bulk data upload activities, alongside Microsoft SQL Server administration, scripting and stored procedure development. The role also required setup and operational readiness for SQL and Navision system components, and responsibility for system testing, compiling issue lists and ensuring network, server and database integrity during cutover.
Governance and rollout were structured around traditional project management controls, with the Project Manager liaising with the IT department, stakeholders across different business units and external vendors for delivery coordination. Change management activities focused on user acceptance testing, targeted training and operational handover to ensure business function stability following go live.
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Payment Processing | ERP |
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2019 | 2019 |
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Eu Yan Sang International Ltd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Prosoft HRMS | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, Eu Yan Sang International Ltd implemented Unit4 Prosoft HRMS as its Core HR platform to centralize payroll processing and employee record management. The deployment supported monthly payroll preparation and reconciliation across eight business units, and the Unit4 Prosoft HRMS system was the primary tool for recording and maintaining personnel data for approximately 2500 employees.
Configuration focused on payroll processing, employee master data management, statutory reporting, and operational reporting. Unit4 Prosoft HRMS handled payroll run preparation and reconciliation functions, with explicit processes to prepare and submit CPF filings and to submit IR21 tax forms where applicable, while maintaining real time update procedures to keep employee records current.
Operational coverage included HR and payroll operations across the eight business units in Singapore, and coordination with finance for statutory submissions. Governance centered on maintaining Prosoft records and processing changes for all employees, with documented processes for real time Prosoft updates and ongoing maintenance to ensure payroll reconciliation and statutory compliance.
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Payroll | HCM |
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2012 | 2012 |
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Eu Yan Sang International Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Eu Yan Sang International Ltd deployed Zendesk Chat on its public website. The deployment leverages Zendesk Chat as a Chatbots and Conversational AI application to provide live web-based customer engagement and automated conversational workflows for online visitors.
The implementation centers on the Zendesk Chat web widget and agent console, using standard chat capabilities such as real time messaging, canned responses, session transcripts, proactive triggers, and escalation into support workstreams. Zendesk Chat is configured to capture visitor context and conversation history to support agent-assisted chats and asynchronous follow up.
Operationally the solution is focused on online customer service and e-commerce touchpoints, supporting the companys digital commerce and customer service teams through website-initiated conversations. The deployment is scoped to website engagement, routing inbound chats to service agents and preserving chat records for case handling and continuity of service.
Governance and day to day operations are aligned with customer service processes, with agent workflow orchestration and conversational governance embedded in support procedures. Zendesk Chat is used as the primary conversational layer for website interactions, linking customer inquiries to the companys existing support and order handling practices.
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Eu Yan Sang International Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Eu Yan Sang International Ltd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Eu Yan Sang International Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Eu Yan Sang International Ltd EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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Eu Yan Sang International Ltd ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Eu Yan Sang International Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Eu Yan Sang International Ltd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Eu Yan Sang International Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager, Group Human Resources | Manager | HR | |
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Human Resources Specialist | Manager | HR | |
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Group Human Resources Manager | Manager | HR | |
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Manager, Group Talent Acquisition and Development | Manager | HR | |
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Senior Manager, Human Resources | Manager | HR | |
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HR Manager | Manager | HR | |
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Senior Executive Information Technology | Director | IT | |
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Senior HR Executive | Director | HR | |
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General Manager, Group IT | Manager | Finance | |
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Head Of Customer Relations (CRM & Consumer Insights) | Director | Customer Service | |
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General Manager, Group Information Technology | Manager | IT | |
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Head of Marketing | Director | Marketing | |
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Manager, Ecommerce and Digital Marketing (International Markets) | Manager | Marketing | |
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Senior Manager, Marketing | Manager | Marketing | |
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Apps Being Evaluated by Eu Yan Sang International Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eu Yan Sang International Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eu Yan Sang International Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Eu Yan Sang International Ltd Technographics
Eu Yan Sang International Ltd is a Retail organization based in Singapore,
with around 2500 employees and annual revenues of $650.0 million.
Eu Yan Sang International Ltd operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Unit4 Prosoft HRMS and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Eu Yan Sang International Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, UNIT4 and Zendesk.
Eu Yan Sang International Ltd recently adopted applications including
Freshservice in 2022, Salesforce Sales Cloud in 2021 and Microsoft Dynamics 365 for Finance and Operations in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eu Yan Sang International Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eu Yan Sang International Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eu Yan Sang International Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.