Lisbon, 1200-227,
Portugal
Expedia Portugal Technographics
Expedia Portugal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Expedia Portugal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Expedia Portugal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Expedia Portugal has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2018, Teleperformance Live Chat Service for Call Center in 2019, Vercara UltraPlatform for Endpoint Detection and Response (EDR) in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Expedia Portugal is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Expedia Portugal revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Expedia Portugal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Expedia Portugal Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teleperformance | Legacy | Teleperformance Live Chat Service | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Expedia Portugal engaged Teleperformance to provide the Teleperformance Live Chat Service as its Call Center channel for front-office customer care. Teleperformance Portugal operates the Teleperformance Live Chat Service from Lisbon shared-services centres, delivering multilingual support via chat and telephone and handling CRM and front-office customer care workflows for Expedia Portugal.
The Teleperformance Live Chat Service is implemented within a shared-services contact center architecture that centralizes and scales support operations for international clients, aligning agent routing, chat handling, and phone queuing with standard Call Center functional workflows. Operational scope covers Expedia Portugal customer care across front-office functions, with governance structured through Teleperformance’s shared-services footprint in Portugal and standardized contact center processes for multilingual escalation and shift coverage.
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vercara | Legacy | Vercara UltraPlatform | Endpoint Detection and Response (EDR) | CyberSecurity | n/a | 2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Expedia Portugal
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Expedia Portugal Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||