Expedia
1111 Expedia Group Wy W,,
Seattle, 98119, WA,
United States
Seattle, 98119, WA,
United States
1 425-679-7200
Professional Services
Expedia Technographics
Expedia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Expedia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16500 Expedia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Expedia has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Sterling Background Check for BackGround Screening in 2019, Exterro Zapproved ZDiscovery for Legal Practice Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Expedia is running and its propensity to invest more and deepen its relationship with Oracle , Sterling Talent Solutions , Beamery or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Expedia revenues, which have grown to $13.69 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Expedia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Expedia Tech Stack and Enterprise Applications
Expedia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Expedia implemented Oracle Cloud ERP to support ERP Financial operations across accounts receivable, accounts payable, payments, and core finance functions. The deployment at Expedia Group, a company with roughly 16,500 employees, positioned Oracle Cloud ERP as the primary ERP Financial application for transactional finance and payments orchestration.
The Oracle Cloud ERP implementation included targeted module work and customizations such as AP Invoice Extraction report enhancements, Lockbox Receipts and Refunds Analysis reports for multicurrency and USD, and an AR Cancellation Interface with issue remediation. Developers created PL/SQL and JavaScript based concurrent programs for the cloud payment application and built custom OAF forms to extend user interactions, combining batch processing and UI-level customization. Interfaces and conversions were managed using file-based data import FBDI templates and scheduled Oracle Enterprise Scheduler Service ESS jobs for repeatability.
Integration architecture relied on Oracle Integration OIC, with created FTP and REST adapters for SaaS connectivity, and developed REST APIs to pull web portal data and deposit payloads to SFTP endpoints. Explicit integrations connected Oracle Cloud ERP with Oracle HCM and Salesforce, and integrated identity and authentication flows through Oracle Identity Cloud Service, while ServiceNow was included for service orchestration. The integration pattern combined synchronous REST interactions and asynchronous file exchanges to support invoicing, payment flows, and master data conversions.
Operational governance focused on ESS job scheduling, OIC interface orchestration, concurrent program controls, and report release processes to manage the cloud payment application and finance batch jobs. Implementation work included addressing functional defects and data quality issues, for example resolving IFSC code population across multiple employee bank accounts and fixing AR cancellation processing. Technical ownership encompassed adapter development, interface conversions, API creation, and report development as part of the Oracle Cloud ERP ERP Financial rollout.
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ERP Financial | ERP |
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2011 | 2012 |
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Expedia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019, Expedia implemented Sterling Background Check as its BackGround Screening solution to formalize pre-employment screening within executive hiring workflows. The deployment was operationalized inside the Global Executive Recruitment function supporting EMEA and NORAM, where Executive Recruitment coordinators handled background checks and acted as the liaison between candidates and recruiters during the candidate lifecycle.
Sterling Background Check was embedded into the hiring approval and onboarding workflow, with screening activity coordinated alongside role assignment and job entry processes in Workday and candidate record maintenance in Invenias. Scheduling and candidate communications were routed through Microsoft Outlook and travel arrangements referenced Egencia, reflecting a cross-tool operational pattern between recruitment operations, HR operations, compensation, immigration, relocation, and global HR stakeholders. Governance responsibilities included oversight of the hiring approval process, integrity of applicant tracking data in Workday and Invenias, and producing recruiting data and reports to support Executive Recruitment and headcount management.
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Candidate Relationship Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Engagement | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting Chatbot | HCM |
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2024 | 2024 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2019 | 2019 |
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Video Interviewing | HCM |
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2019 | 2019 |
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Expedia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Expedia implemented Exterro Zapproved ZDiscovery as its Legal Practice Management solution to centralize legal hold and eDiscovery coordination for the corporate legal function. The deployment of Exterro Zapproved ZDiscovery established a single platform to manage hold notices, custodian acknowledgments, and preservation workflows across matters subject to litigation and regulatory inquiry.
Configuration emphasized legal hold orchestration and matter lifecycle management, with the Exterro Zapproved ZDiscovery implementation covering automated notice generation, custodial tracking, audit trails, and hold release procedures. Role based access controls and standardized templates were applied to align legal, compliance, and records staff on consistent preservation and notification processes.
The implementation included integrations typical for Legal Practice Management systems, aligning custodian rosters with HR and directory data sources and linking preserved content to document repositories and eDiscovery review workflows. Operational coverage focused on Expedia's corporate legal team and supporting records and investigations units, enabling coordinated evidence collection and defensible custodian management across matters.
Governance changes accompanied the rollout, with Expedia instituting centralized hold policies, documented escalation paths for custodial compliance, and routine auditing of hold acknowledgments and preservation status. Workflows were formalized to provide repeatable intake, matter creation, and hold closure procedures that support sustained legal readiness and cross functional coordination.
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Travel Management | ERP Services and Operations |
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2019 | 2019 |
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Expedia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Event Management | Collaboration |
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2021 | 2021 |
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Expedia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Expedia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2009 | 2009 |
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CRM | CRM |
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2009 | 2009 |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2022 | 2022 |
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Expedia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Expedia SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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Expedia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2016 | 2016 |
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Expedia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Expedia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Expedia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Expedia Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Expedia
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director-Total Rewards | Director | HR | |
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Director, Sales | Director | Finance | |
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Sales Operations Manager | Manager | Sales | |
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Senior Loyalty & Incentives Strategy Manager | Manager | Customer Service | |
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Director of Technology, CRM | Director | IT | |
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CRM Manager | Manager | IT | |
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Senior Vice President Human Resources | VP | HR | |
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Director, Talent Acquisition | Director | HR | |
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Sr Recruiting Manager | Manager | HR | |
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Senior Director, HR Business Partner | Director | HR | |
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Senior Director, Head of Executive Recruiting | Director | HR | |
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Recruiting Manager, Commercial and Functions | Manager | HR | |
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Senior Director, Human Resources | Director | HR | |
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Senior Director, Executive Compensation | Director | HR | |
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Director, Executive Compensation | Director | HR | |
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Senior Manager Customer Experience | Manager | Customer Service | |
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Director of Digital Experience | Director | IT | |
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Director of Product Management, Contact Center Experience | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Senior Vice President, Legal | VP | Legal | |
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Global Senior Director - Security Governance, Risk, Compliance, and Privacy | Director | Finance | |
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Director, Risk and Compliance | Director | Risk | |
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Director, Security GRC | Director | Risk | |
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Legal Director | Director | Legal | |
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Finance Manager | Manager | Finance | |
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Director of Finance | Director | Finance | |
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Director Accounting systems | Director | IT | |
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Sr Manager, Accounting | Manager | Finance | |
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Senior Manager & IT Sourcing Professional | Manager | IT | |
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IT Director | Director | IT | |
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Director of IT | Director | IT | |
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Salesforce Systems Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Snr. Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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6x Certified Sr. Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Vice President - People Partner - Product & Technology | VP | HR | |
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Senior Director Human Resources | Director | HR | |
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Apps Being Evaluated by Expedia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Expedia IT executives and key decision makers. This section highlights Expedia's latest recorded technology evaluations, including Amadeus Altea for Reservation and Booking Management on 2025-04-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Expedia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-21 | Expedia | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Expedia Technographics
Expedia is a Professional Services organization based in United States,
with around 16500 employees and annual revenues of $13.69 billion.
Expedia operates a diverse technology stack with applications such as
Oracle Cloud ERP, Sterling Background Check and Exterro Zapproved ZDiscovery,
covering areas like ERP Financial, BackGround Screening and Legal Practice Management.
Expedia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sterling Talent Solutions and Exterro.
Expedia recently adopted applications including
Glider Recruiting Chatbot in 2024, ResNexus Booking in 2023 and Walmart Plus in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Expedia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Expedia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Expedia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.