Extended Stay America
13024 Ballantyne Corporate Pl,
Charlotte, 28277, NC,
United States
Charlotte, 28277, NC,
United States
1 980-345-1600
Leisure and Hospitality
Extended Stay America Technographics
Extended Stay America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Extended Stay America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Extended Stay America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Extended Stay America has purchased the following applications: Basware AP Automation for AP Automation in 2018, Wonolo for Contingent Labor Management in 2023, HotelKey Property Management for Hotel Property Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Extended Stay America is running and its propensity to invest more and deepen its relationship with BasWare , Oracle , Wonolo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Extended Stay America revenues, which have grown to $1.48 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extended Stay America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Extended Stay America Tech Stack and Enterprise Applications
Extended Stay America ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware AP Automation | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018 Extended Stay America implemented Basware AP Automation to centralize accounts payable and procure to pay activities across its United States operations, reinforcing finance and operational excellence functions. The deployment targeted corporate finance and franchise management teams to provide a consistent AP Automation platform for invoice processing and payment workflows.
The Basware AP Automation rollout used Basware P2P modules for invoice capture, validation, approval routing and AP/AR transaction handling, with configuration focused on centralized invoice routing, role based approval workflows and standardized invoice coding to align with hospitality financial controls. Basware AP Automation served as the primary application for procure to pay orchestration, accounts payable processing and supplier invoice management.
Training and change management were embedded into the program, with the Manager Training and Business Systems developing and delivering a training roadmap to integrate the Basware P2P AP/AR system. The team administered the corporate learning management system Knowledge Anywhere, designed training material for more than 8,000 associates and conducted franchise training for new general managers across several management companies as part of the operational rollout.
Governance was formalized through organization wide standard operating procedures, instructor led and virtual training delivery, and project management oversight to guide adoption. The implementation emphasized operational excellence and sustained training and vendor relationship management to maintain AP Automation processes and user readiness.
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ERP Financial | ERP |
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2022 | 2022 |
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Extended Stay America HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wonolo | Legacy | Wonolo | Contingent Labor Management | HCM | n/a | 2023 | 2023 |
In 2023, Extended Stay America implemented Wonolo as its Contingent Labor Management solution to address frontline staffing gaps across its properties. The deployment was driven by a Regional Vice President and adopted by HR leadership, with the Wonolo platform positioned to support HR and staffing operations through on-demand worker sourcing and marketplace orchestration.
Wonolo was configured to support rapid job posting and mobile-first worker acceptance, enabling managers to post shifts and see workers accept in minutes. The implementation emphasized the platform's operational modules for job posting, worker matching, and app-based workforce engagement, and Extended Stay America used Wonolo's built-in weekly metrics and reporting to monitor jobs requested and jobs filled in near real time.
Rollout moved horizontally through HR business partners across the portfolio, expanding to more than 100 locations and scaling fourfold as teams adopted the service. The approach replaced reliance on multiple labor sources and large staffing agencies with a single low-lift supply channel, simplifying operational staffing procedures and reducing the need for pilot programs.
Governance was centered in HR with usage oversight from regional operations, and teams relied on Wonolo analytics to track supply and demand at the location level. Reported outcomes from the deployment include improved worker reliability, requests to convert contingent workers to full time, and a reported reduction in staffing costs by half, all managed through the Wonolo application and its Contingent Labor Management capabilities.
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Learning and Development | HCM |
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2018 | 2018 |
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Extended Stay America ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HotelKey | Legacy | HotelKey Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Extended Stay America implemented HotelKey Property Management as its core Hotel Property Management solution to support guest services and front desk operations. The deployment centered on property-level operations and reservation workflows used by Guest Service Representatives and reservation staff across the company.
HotelKey Property Management was configured to handle standard property management capabilities including reservations, front desk check in and check out, guest folios and payment processing, and inventory and rate controls consistent with Hotel Property Management functionality. Onsite staff notes indicate Guest Service Representatives became proficient with HOTELKEY systems, arranging reservations, selling rooms to walk ins, and processing transactions which confirms primary use in guest facing workflows.
Operational coverage emphasized day to day front desk and reservation functions and extended to transactional handoffs with accounting for payment posting and folio reconciliation. Training and operational onboarding focused on guest facing teams with documented staff familiarity driving standardized check in and transaction processes.
Governance was centralized around property operations and guest services management with workflows adjusted to prioritize consolidated reservations handling and consistent front desk procedures. Implementation narratives and staff experience point to routine operational ownership by guest services and property management teams rather than corporate IT only oversight.
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Extended Stay America Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2008 | 2008 |
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Extended Stay America Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Extended Stay America CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Extended Stay America ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Extended Stay America Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2018 | 2018 |
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Extended Stay America IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Extended Stay America CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Extended Stay America
| First Name | Last Name | Title | Function | Department | Phone | |
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Financial Systems Manager | Manager | Finance | |
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Senior Accounting Manager | Manager | Finance | |
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Financial Systems Manager | Manager | Finance | |
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Sr. Finance Manager | Manager | Finance | |
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Financial Analyst | Non Manager | Finance | |
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Accountant | Manager | Finance | |
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Accounts Payable Supervisor | Non Manager | Finance | |
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Group Vice President of Operation | VP | Operations | |
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Vice President Capital & Facilities Management | VP | Operations | |
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Sr Manager, Hotel Products | Manager | IT | |
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Director of Franchise Services | Director | Operations | |
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CFO | CXO | Finance | |
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CIO | CXO | IT | |
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Apps Being Evaluated by Extended Stay America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Extended Stay America IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Extended Stay America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Extended Stay America Technographics
Extended Stay America is a Leisure and Hospitality organization based in United States,
with around 10000 employees and annual revenues of $1.48 billion.
Extended Stay America operates a diverse technology stack with applications such as
Basware AP Automation, Wonolo and HotelKey Property Management,
covering areas like AP Automation, Contingent Labor Management and Hotel Property Management.
Extended Stay America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, Wonolo and HotelKey.
Extended Stay America recently adopted applications including
6sense Account Engagement Platform in 2024, Wonolo in 2023 and Oracle Cloud ERP in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Extended Stay America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Extended Stay America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Extended Stay America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.