Covina, 91722, CA,
United States
Facilitec West Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Facilitec West and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11 Facilitec West employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Facilitec West has purchased the following applications: PayPal Braintree for Payment Processing in 2025, BiznusSoft Field Service for Field Service Management in 2023, Rocket.chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Facilitec West is running and its propensity to invest more and deepen its relationship with PayPal , BiznusSoft , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Facilitec West revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Facilitec West intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BiznusSoft | Legacy | BiznusSoft Field Service | Field Service Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Facilitec West implemented BiznusSoft Field Service to digitize field reporting and work orders, consolidating service execution across its California operations. BiznusSoft Field Service, operating as a Field Service Management solution, enabled mobile photo capture and real time customer notifications while materially reducing the company’s FedEx usage by about 95 percent.
The deployment centralized core Field Service Management capabilities including mobile work orders and technician reporting, with configuration focused on mobile evidence capture, field-to-office status updates, and customer notification workflows. BiznusSoft Field Service was used to standardize technician reporting and to consolidate work order templates and service documentation for consistent compliance controls.
The implementation integrated with BiznusSoft’s Salesforce native HR capabilities to centralize workforce and service operations, creating a unified record for technician assignments and service histories. Operational coverage was focused on service delivery and workforce management functions in California, aligning field execution data with HR managed workforce records to support compliance and operational oversight.
Governance changes emphasized consolidated field service processes and centralized operational ownership for service delivery and workforce compliance. The stated outcomes included improved compliance and cost savings, specifically a reduction in FedEx usage of about 95 percent, reflecting a shift from paper based reporting to mobile enabled field workflows.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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