AI Buyer Insights:

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

Fairphone
Location
Van Diemenstraat 200,
Amsterdam, 1013 CP,
Netherlands
Website
https://www.fairphone.com/
Phone
31 207 884 400
Artw industry
Retail
Employee
Revenue

Fairphone Technographics

Fairphone Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fairphone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135 Fairphone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fairphone has purchased the following applications: Hello Customer Platform for Customer Experience in 2021, Flexport Platform for Real-Time Transportation Visibility in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fairphone is running and its propensity to invest more and deepen its relationship with Hello Customer , Flexport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fairphone revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fairphone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fairphone Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Hello Customer Legacy Hello Customer Platform Customer Experience CRM n/a 2021 2021 In 2021 Fairphone implemented the Hello Customer Platform in the Customer Experience category to centralize and automate NPS and CSAT feedback collection and analysis. The deployment supported product and support feedback streams and informed product improvements, including camera enhancements, while aligning with a company-wide customer-centric strategy headquartered in the Netherlands. The Hello Customer Platform implementation included configuration of NPS surveys and CSAT touchpoints and inferred use of AI analytics to aggregate, categorize, and accelerate insight delivery to product and support teams. Configuration emphasized automated feedback routing and analytics dashboards to surface trend signals for engineering and customer service, using standard Customer Experience workflows for touchpoint orchestration and feedback triage. Operational scope covered product management and customer support functions across Fairphone, embedding feedback into governance practices to enable faster insight-driven product changes and broader CX governance. Rollout emphasized centralized feedback governance and cross-functional access to Hello Customer Platform outputs, with implementation focused on recurring NPS and CSAT touchpoints and analytics-driven decision support for product roadmaps.
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Flexport Legacy Flexport Platform Real-Time Transportation Visibility SCM n/a 2020 2020
Real-Time Transportation Visibility SCM 2020 2020
IT Decision Makers and Key Stakeholders at Fairphone
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Fairphone Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Fairphone Technographics

Fairphone is a Retail organization based in Netherlands, with around 135 employees and annual revenues of $62.0 million.

Fairphone operates a diverse technology stack with applications such as Hello Customer Platform and Flexport Platform, covering areas like Customer Experience and Real-Time Transportation Visibility.

Fairphone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Hello Customer and Flexport.

Fairphone recently adopted applications including Hello Customer Platform in 2021, Flexport Platform in 2020 and Flexport Crux in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fairphone’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fairphone’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Fairphone technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.