List of Hello Customer Platform Customers
Gent, 9000,
Belgium
Since 2010, our global team of researchers has been studying Hello Customer Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hello Customer Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hello Customer Platform for Customer Experience include: Blokker, a Netherlands based Retail organisation with 4000 employees and revenues of $1.92 billion, Christelijke Mutualiteit Van Het Land Van Waas En Dendermonde Ziekteverz Fonds, a Belgium based Non Profit organisation with 500 employees and revenues of $140.0 million, Fairphone, a Netherlands based Retail organisation with 135 employees and revenues of $62.0 million and many others.
Contact us if you need a completed and verified list of companies using Hello Customer Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hello Customer Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Blokker | Retail | 4000 | $1.9B | Netherlands | Hello Customer | Hello Customer Platform | Customer Experience | 2021 | n/a | In 2021, Blokker implemented the Hello Customer Platform to capture real-time in-store feedback and manage retail store experience under the Customer Experience category. The deployment targeted store-level experience management across Blokker branches in the Netherlands, with a weekly reporting cadence designed to surface customer signals for local action and to involve store managers in ongoing CX improvements. The Hello Customer Platform implementation centered on real-time surveys, AI text analysis, and branch-level dashboards to aggregate and operationalize feedback at the store level. Configuration emphasized near real-time alerting and weekly summary reports, enabling store managers to prioritize customer-led actions and close feedback loops, and the Hello Customer Platform was used to align store workflows with customer priorities. Operational coverage focused on retail operations and customer experience teams, with store managers given responsibility for local remediation and prioritization workflows. Governance included a standardized weekly reporting and review rhythm across branches, embedding feedback insights into store operations and employee engagement processes. Outcomes reported in the case context included reduced churn and increased employee engagement across Blokker stores, with measurable engagement and operational benefits driven by customer-led prioritization and store-level accountability. | |
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Christelijke Mutualiteit Van Het Land Van Waas En Dendermonde Ziekteverz Fonds | Non Profit | 500 | $140M | Belgium | Hello Customer | Hello Customer Platform | Customer Experience | 2020 | n/a | In 2020, Christelijke Mutualiteit Van Het Land Van Waas En Dendermonde Ziekteverz Fonds implemented the Hello Customer Platform as its Customer Experience solution to centralize member feedback across its regional funds in Belgium. The deployment targeted customer engagement, service evaluation, and partner evaluation workflows used by regional fund managers and member services teams. The Hello Customer Platform implementation emphasized omnichannel feedback collection and AI-driven text analysis to capture member sentiment and surface thematic issues, the inferred modules aligned to the Customer Experience category. Configuration included survey and touchpoint orchestration, centralized dashboards for insight consolidation, and automated text analytics to classify feedback into service and partner evaluation topics. Hello Customer Platform was used to instrument recurring feedback loops and to provide near real-time visibility into member experience signals. Governance and rollout were organized around the regional funds in Belgium, embedding feedback-to-action workflows into service operations and partner review processes. The program delivered faster time-to-value and ROI for service improvements, and explicitly reduced time and resource costs while increasing response rates, supporting more rapid prioritization of member-facing service changes. | |
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Fairphone | Retail | 135 | $62M | Netherlands | Hello Customer | Hello Customer Platform | Customer Experience | 2021 | n/a | In 2021 Fairphone implemented the Hello Customer Platform in the Customer Experience category to centralize and automate NPS and CSAT feedback collection and analysis. The deployment supported product and support feedback streams and informed product improvements, including camera enhancements, while aligning with a company-wide customer-centric strategy headquartered in the Netherlands. The Hello Customer Platform implementation included configuration of NPS surveys and CSAT touchpoints and inferred use of AI analytics to aggregate, categorize, and accelerate insight delivery to product and support teams. Configuration emphasized automated feedback routing and analytics dashboards to surface trend signals for engineering and customer service, using standard Customer Experience workflows for touchpoint orchestration and feedback triage. Operational scope covered product management and customer support functions across Fairphone, embedding feedback into governance practices to enable faster insight-driven product changes and broader CX governance. Rollout emphasized centralized feedback governance and cross-functional access to Hello Customer Platform outputs, with implementation focused on recurring NPS and CSAT touchpoints and analytics-driven decision support for product roadmaps. |
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